My appointment was on time. Everybody friendly and helpful. I always want to use Kingston crescent surgery
— Dora K
Verified review (1987239)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Very good
My appointment was ok, nurse was friendly calm and very helpfull.
— Margaret M
Verified review (1987238)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Kingston Crescent Surgery
A long way to go and not very easy to get there and back with no transport. Could be done near to the surgery where you live.
— Anonymous
Verified review (1987235)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Good
Treatment was successful
I had only a brief time to wait before my appointment. The practitioner was pleasant and the treatment was successful.
— Anonymous
Verified review (1987230)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
It was straightforward and quick.
— Michael W
Verified review (1987225)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Saw nurse for blood test. Was seen on time.
— Angela A
Verified review (1987205)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Not good service
Cancelled my appointment as I got into the surgery. The Receptionist was really sweet, she got someone else to do my bloods. And the nurse was really sweet to fit me in. But I think it's a bit rude to cancel right before the appointment as I made my way in.
— Rebecca T
Verified review (1987145)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that your appointment was cancelled, this is only ever due to either clinical need or staff sickness, both of which cannot be pre-planned for. We are pleased that we were able to rearrange your appointment on the day.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
The overall visit was ok the staff were very good and very professional, we did wait forty minutes in a line this was the only negative.
— Linda L
Verified review (1982226)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Badly organised, people were told to sit in the waiting area, then not to start queuing.
— Anthony B
Verified review (1982035)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. I am sorry that this was your experience. We will share this with the team to help us improve.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased with my appointment
I was very pleased with my appointment at the surgery. I didn't have to wait long to be seen, everything was explained to me.
— John E
Verified review (1981909)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
Appointment
The practice nurse, was abrupt, unempathetic, treated me with a lack of dignity and respect. Would not listen to what my wife and I had to say about my heart, copd and emphysema. Treated me like I was worthless, job shy and lazy. Not happy with her at all. One week previously in a phone conversation she treated me exactly the same.
— Anonymous
Verified review (1981805)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are very sorry that this has been your experience. To enable us to investigate this consultation please email us on - [email protected] we can then provide you with our findings.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
First class
The Doctor who gave me a steroid injection in my wrist, was first class, absolutely brilliant, hardly felt a thing.
— Anonymous
Verified review (1981559)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
A1. Cannot improve on what I received unless I was carried in on the back of an elephant.
— Christopher D
Verified review (1981556)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Brilliant! Quick and efficient.
Friendly staff.
— Anonymous
Verified review (1981223)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
The staff were very helpful and compassionate
The staff were very helpful and compassionate and listened, without making me feel stupid or ignorant.
— Anonymous
Verified review (1981189)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
An Unexpected Amazingly Superb Service
After hearing so much in the media about our crumbling NHS I was truly amazed at the service I received on Monday. It started at 08:00 hrs when I rang for an appointment and was dismayed when I was told that I was the 90th caller in a queue!!!! I pressed the option for a call-back, and was delighted to see the queue shortening so fast.
I'd calculated that they were answering one call every thirty seconds! After the callback, a doctor then rang me back ten minutes later! Then, wonder of wonders, at 10:30 I was sitting in front of the doctor.
Within thirty minutes the Doctor, a very nice young lady, had read all my notes, carefully listened to what I had to say, completed a thorough examination, and organised, several tests and an Xray. This was a Rolls Royce Service. So well organised, warm, efficient, and friendly.
The questionnaire asks:
"Could something have been done differently? Let them know in confidence."
Yes: They could have offered Champaign and Caviar upon arrival. No this is a service that just cannot be improved.
— Derek W
Verified review (1979394)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for your lovely comments, we are glad that your experience with us was positive. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
I have always been pleased with my Treatment at the Surgery, and my latest appointment was no exception.
— Anonymous
Verified review (1976265)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very impressed
I've actually been very impressed with my recent experience.
— Anonymous
Verified review (1976155)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
Surgery running almost on time.
— Anonymous
Verified review (1976149)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Professional job.
— Anonymous
Verified review (1976142)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
