The appointment time was fine for me. Parking was easy and there was only a short queue at the Surgery. I was seen, had my jab and within 10 minutes was on my way home.
— Anonymous
Verified review (2418218)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that your appointment time was convenient, parking was easy, and your vaccination was completed promptly. We appreciate you taking the time to share your positive experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Feedback
Was very pleased to get an appointment to sort out my breathing problem. Hopefully the spray will work.
— Anonymous
Verified review (2418113)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased you were able to get an appointment promptly to address your breathing concerns, and we hope the prescribed inhaler helps improve your symptoms. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Spring COVID jab
As my attendance time was 15.00 and I was nearby I asked at reception whether it was possible for me to get my jab sooner. Within fifteen minutes I was leaving the surgery COVID covered. This meant that I could travel home to Southsea and not need to go out again. The lady at reception I felt was extremely helpful.
— Peter H
Verified review (2418112)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for sharing your experience. We’re pleased that you were able to accommodate you being seen earlier and that your vaccination was completed promptly. We’re glad this made your journey home more convenient, and we’ll be sure to pass on your kind comments to the reception team. We appreciate you taking the time to provide your feedback.
Overall, how was your experience of our service?
Very good
Covid injection
Before appointment time and very friendly
— Rodney L
Verified review (2417943)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you were seen ahead of your appointment time and that the team were friendly. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid injection
On time
Nice nurse
Explained all aspects
— Samuel M
Verified review (2417909)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you were seen on time and that the nurse was kind and explained everything clearly. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Recent visit
Was seen promptly for jabs
— Anonymous
Verified review (2417865)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you were seen promptly for your vaccinations and appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Blood test
Surgery was quite busy on day of appointment but had no trouble booking in and was seen within the time allocated on system, test results were available to see in my records the next day
— Anonymous
Verified review (2417848)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that, despite the surgery being busy, your check‑in was smooth, you were seen on time, and your test results were available promptly. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Hayley Blann
T406535
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Review from Google
Excellent
— Peter Russell
T406536
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We appreciate you taking the time to leave a review and are pleased to know you had a positive experience.
Feed back re chest infection
I think medical staff should take into consideration what the patient needs rather than opinion. I went in with a viral chest infection. I was coughing up green stuff and was wheezing terribly. I felt rotten. I asked for a blue inhaler as I have been prescribed that before due to my history of asthma and Emma the nurse said it wasn’t needed. I spent the whole week wheezing and fighting to breathe. I am still poorly and I am just disgusted with the service. I took a 20 minute uber to go to this appointment to receive 0 service. I will be changing now as I think it’s appalling
— Delilah S
Verified review (2417809)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your concerns. We are very sorry to hear how unwell you felt and how distressed you are by your experience. We understand how upsetting it can be when symptoms persist and you feel that your needs have not been met.
As a GP practice, we aim to provide safe, evidence‑based care that takes each patient’s history and current symptoms into account. However, due to patient confidentiality and professional standards, we are unable to discuss or comment on individual clinical decisions in a public forum.
We take feedback of this nature very seriously and would genuinely welcome the opportunity to review your concerns fully. We would encourage you to contact the practice directly so these can be addressed through the appropriate clinical or complaints process, which allows us to look into matters thoroughly and respond properly.
Thank you for bringing this to our attention, and we wish you a speedy recovery.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
I did Anima and within 10 mins I had a call inviting me to an appointment with GP on same day (within 3hrs)at My Surgery ? My Surgery always goes above and beyond ? WELL DONE PORTSDOWN GROUP PRACTICE KINGSTON CRESENT
— jackie small
T406537
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you so much for taking the time to share your positive feedback.
We are delighted to hear that you had such a smooth experience using Anima and were able to be seen so promptly. Our team works hard to ensure patients receive timely care, and it is always encouraging to know that this is making a real difference.
Your kind words about the practice going “above and beyond” are truly appreciated and will be shared with the whole team at Kingston Crescent.
Sicere gratitude to the team
My gratitude.
I would like to express my sincere gratitude not only towards GPs but to receptionists Tara and Meghan, then, ECG technician Kate. They were very kind, caring, considerate and helpful. Thank you once again for having me for 10 years.
— Dunjezada K
Verified review (2417690)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for your kind and thoughtful feedback. We’re delighted to hear of your positive experience and will be sure to pass on your thanks to our GPs, receptionists, and our ECG technician. Your appreciation of their kindness, care, and professionalism means a great deal to us. Thank you for trusting us with your care over the past 10 years — it is truly appreciated.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Trust Philip
T406538
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Covid vaccination
Generally okay but seemed to be slower than usual. This may have been down to promotional photos being taken.
— Anonymous
Verified review (2417680)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We appreciate you taking the time to share your experience. We are sorry if your visit felt slower than usual on this occasion and understand how important timely care is.
We value all feedback as it helps us reflect on our services, and we will continue to do our best to minimise any disruption for patients. Thank you again for your comments.
Overall, how was your experience of our service?
Good
My personal experience
Great care
Spend 20+ minutes examining me from head to feet
Given more tests to get to the bottom of my health problems
— Kishwer A
Verified review (2417669)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you felt well cared for and that your assessment was thorough. We’re glad further tests were arranged to help identify the cause of your health concerns, and we appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Very helpful
Very understanding and professional.
— Susan N
Verified review (2417667)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you found the service understanding and professional, and we appreciate you taking the time to share this with us.
Overall, how was your experience of our service?
Very good
Diabetes test
Two highly disciplined and respectful individuals conducted the diabetes test for me. I was very pleased with the respect and professional conduct demonstrated by these two people.
— Adeyemi A
Verified review (2417666)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re very pleased to hear that you felt treated with respect and professionalism during your diabetes test. We really appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Repeat prescription
Receptionist was friendly and helpful, as are they all. So it’s all good, thank you.
— Anonymous
Verified review (2417662)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind comments. We’re very pleased to hear that our reception team were friendly and helpful, and we appreciate you taking the time to share your positive feedback.
Overall, how was your experience of our service?
Very good
Review from Google
Quick at giving blood tests
— Rachel Rigg
T406539
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found the blood test service to be quick and efficient. Your comments are appreciated and will be shared with the team.
I had holiday injections
My experience was very good
— Maureen D
Verified review (2417656)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re very pleased to hear that you had a good experience and appreciate you taking the time to share this with us.
Overall, how was your experience of our service?
Very good
