The efficiency of the blood nurse..in and out no messing.
— Dorothy J
Verified review (1840112)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Fitted me in for the vaccination when I called into the surgery reception in person. Excellent! Only problem has been repeated texts on my mobile phone (which is not a smartphone - so I cannot go onto the link) for me to have the second jab. Which, of course, I already had. However, I think the texts have stopped now. I did try to phone in but that was not a success.
— Dennis J
Dennis J works at N/A. as Retired (Veteran)
Verified review (1839311)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
We are sorry that you received so many text messages, we are pleased this has now stopped.
We will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
All very pleasant and professional.
— Alan B
Alan B works at Na as Na
Verified review (1839284)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Made me feel very comfortable
Had a lovely nurse, ever so polite and friendly, made me feel very comfortable and free to speak.
— Anonymous
Verified review (1838522)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent surgery visits!
I speak for my wife as she is not computerised. Over the last three months she has had numerous problems requiring medical assistance, and we have found that the telephone appointment system has been very much improved compared to a couple of years ago, she has had many appointments for treatment at Kingston Crescent, Crookhorn, and Somerstown surgeries, also St Mary’s walk in centre, at all these visits the staff have been very helpful competent, friendly and cheerful, they cannot be faulted.
— Anonymous
Verified review (1838434)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Very polite and efficient
I came in for a blood test. The nurse was very polite and efficient and put me at my ease. She was able to find a vein straight away and the blood test did not hurt at all. When I asked what exactly the test was for, she answered my questions and explained what some of them were.
— Anonymous
Verified review (1838234)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I was treated very well
I felt I was treated very well during this visit. The practitioner worked through my problems in a holistic way and answered all my questions and helped me with my condition.
This was a second visit as there was a misunderstanding when I made the original appointment. The practitioner had asked me to get back to him after some tests and I was seen by someone else in spite of asking for the practitioner by name.
— Lesley W
Verified review (1838231)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I could not be more thankful
My blood pressure had been escalating for a while until one morning it had reached over 200 and I became extremely unwell and very scared. I telephoned at 10.00am and found myself in a much shorter than usual queue and was answered within 10 minutes. I expressed my concern and was offered an appointment with a healthcare assistant at 11.40am. Dorota (the Healthcare Assistant) is very thorough and efficient. She identified the problem almost immediately (a missing medication on my repeat prescriptions) and got a prescription delivered to me by the afternoon. I could not be more thankful!
— Steven K
Verified review (1837957)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to Dorota and the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Steroid Injection
Very pleased with the outcome very professional and informative.
— Stella K
Verified review (1837835)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
All very straightforward
Blood Test. All went well. Practice nurse proved to be very efficient and all very straightforward.
— Peter N
Verified review (1837677)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
High quality service.
— Anonymous
Verified review (1837676)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
Vitamin B12 injection
I arrived very early and as a consequence was seen 20 minutes before the scheduled time. The lady who administered the jab was very friendly, informative and professional.
— Stephen H
Verified review (1837656)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Everyone was nice, happy to help.
— Brian H
Verified review (1837598)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
Efficient
Efficient and on time.
— Nigel G
Verified review (1828107)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
Very professional
They are all nice and very professional especially the doctor.
— Anonymous
Verified review (1828106)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
This was a straightforward appointment for 24 hr monitoring of blood pressure, the consequence of which was that the medication was increased. Nothing to complain about and another appointment was made for two weeks time. However this morning I went for another blood test at Cosham Park House with Kirstie Cranston. At last I was listened to and 'cared for'. I explained that I had had a plethora of texts from different sources within the practice but there had been no sign of a holistic approach, and I felt only like a collection of unrelated symptoms. Kirstie was able to let me speak, then went through my notes, including from physiotherapy dept (which I was unable to read on my notes), and we discussed the ongoing appointments and how to co-ordinate the different parts of the practice. I felt valued and heard, and came away feeling positive and grateful. The star system is in relation to the Kingston Cres appt.
— Hilary R
Verified review (1828032)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such thorough feedback. We will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
The nurse was excellent, understanding and helpful. She was also very good at her job. She did a blood test and I didn't have a bruise at all which is very unusual for me.
— Anonymous
Verified review (1827672)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and caring
Am very happy as staff is very helpful and caring.
— Giuliana C
Verified review (1827348)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
The treatment seems to have worked, thank you.
I had it done at Crockhorn Surgery.
Not Kingston Crescent.
— Jean W
Verified review (1827282)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everything was explained
Everything was explained clearly and very well.
Still not received my medication yet.
— Michael F
Verified review (1827245)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Usually medication is issued the same day and sent to your preferred Pharmacy. If you still have not received it, please contact us or your Pharmacy so this can be investigated.
Overall, how was your experience of our service?
Very good
