Kingston Crescent Surgery

Very satisfactory

You seem to be looking after me well.

— David F

Verified review (1827230) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Everyone was really professional and so helpful from the receptionist to the nurses that took out my stitches to the gentleman who gave me my shingles jab, because I have a bad phobia about going for appointment to the doctors but they were all so helpful and did an excellent job calming me.

— Ronald S

Verified review (1827182) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent care

The clinicians have been excellent. I have been seen on time and staff have been very helpful with information. I have been receiving ongoing treatment and each appointment I have received excellent care each time.

— Diane C

Verified review (1827102) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This was an appointment which I had expected a face to face meeting to discuss my heart failure treatment.
Instead it was only a blood test.
On asking questions the nurse managed to find me a face to face appointment with a heart nurse a few weeks later.

— Anonymous

Verified review (1827072) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave us feedback, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse - Blood Tests

Great communication and listening skills.

— David J

Verified review (1827057) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful and knowledgeable

On time, helpful and knowledgeable staff.

— Anonymous

Verified review (1827043) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and easy

Very quick and easy, they explain everything.

— Anonymous

Verified review (1827006) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

Service is good

The service is good.

— Tanjina A

Verified review (1826980) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

Very helpful nurse. Receptionist was helpful.

— Roy H

Verified review (1826457) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

Had to wait for 1 hour and 20 minutes for 2 injections, I was not happy.

— Anonymous

Verified review (1826177) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you had to wait an unacceptable amount of time for your injections. Please do contact us directly to allow us to investigate and provide our findings by emailing - [email protected]

Overall, how was your experience of our service? Poor

Really helpful

The doctor was really helpful and all my questions were answered.

— Anonymous

Verified review (1825188) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Mental Health Crisis emergency appointment

Following a disappointing encounter with an emergency Doctor when I was in mental crisis, I was offered an appointment with that same Doctor which I politely declined and asked to have an appointment regardarding the same issues with Dr Lookit. I appreciate that this was facilitated.
Dr Lookit is an amazingly unique Doctor. Not only does he genuinely care for his patients, emotionally intelligent and empathetic but also a consummate professional and very thorough. As terrible as I was feeling yesterday, I felt better after seeing Dr Lookit which helped me for which I am very grateful for. The Practice if very fortunate to have a Doctor as passionate and patient orientated as Dr Lookit.

I would appreciate if you could pass on my thanks to Dr Lookit as well as my feedback. Thank you.

— Anonymous

Verified review (1824156) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such thorough feedback. We will pass on your kind words to Dr Lookit.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Explained everything in great detail

I had an appointment with Nurse Barrett, she explained everything in great detail, I did not have to wait the appointment was right on time.

— Trevor G

Verified review (1821942) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy with the service

Well it was ok, and was happy with the service. Thanks.

— Anonymous

Verified review (1821329) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse explained everything

The nurse explained everything in plain English which was easy to understand.

— Anonymous

Verified review (1821159) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

21 Century

The actual appt was fine given my last appointment was cancelled for Somers Town surgery and was cancelled on the day with a message re book. Like rebooking anything is easy with the practice.
The appalling appointment (random) system phone at 8 and hope there are any slots left or the 7 pm lottery is made even more annoying by your website claims and the fact we are constantly told to consult a doctor first. I assume you think it's OK.

— Steven W

Verified review (1821091) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We would like to assure you that we only cancel appointments, if we really have no other option, that said, where possible we will re-book an appointment where we can. Please be assured that we are very much aware of the access issues, demand in general across the NHS out weighs the available capacity, but there is no other way of asking a patient to re-book, if that is what is required. Media advertising can often be misleading as this is not bespoke to each individual Practice therefore, often an advert may say 'contact your GP' but this needs to be done via the Practice process. We are sorry that we are not providing a service to your expectations and will take on board your feedback.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good

Good.

— Anonymous

Verified review (1820602) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Appointment

The appointment itself was good and informative and the nurse was kind and explained everything clearly. That being said, booking an appointment was incredibly difficult with hardly any being offered and the app being very difficult to use (you have to click into each appointment to see if it's the correct one). There are also no appointments offered at my local practice which is very impractical.

— Francesca H

Verified review (1820516) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased that your appointment was to your expectations. With regards to gaining an appointment, we are sorry that the app was difficult to use, this is something we are looking into to try to improve the patient experience. We offer appointments at all our sites, but if you do have preference this may just lead to a longer wait.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service, very kind

Excellent service, very kind and very efficient, put me at ease, thank you.

— Joanna D

Verified review (1818332) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Nurse very efficient.

— Pauline B

Verified review (1817017) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good