Staff very professional and friendly, seen on time
— Anonymous
Verified review (2417653)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We’re pleased to hear that you found our staff professional and friendly and that you were seen on time. We appreciate you taking the time to share your experience
Overall, how was your experience of our service?
Very good
Review from Google
From completing the anima form at 09.50, receiving a call from the surgery at 10.07 and sat in front of lovely lady by the name of Hannah by 11.15... amazing amazing service and such lovely staff... xx
— Carole Greenfield
T406540
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share such lovely feedback. We are delighted to hear about your positive experience and the efficiency of the Anima system, as well as the care you received on the day.
It is wonderful to know that Hannah and the team made you feel well supported and looked after. Your kind comments will be shared with her and the wider team. Thank you again for your appreciation.
Review from Google
I hate going to the dentist but since I have been here at Kingston crescent I have always been treated with respect staff are polite and helpful
— Elaine Rowland
T406541
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your review. We believe this feedback may have been intended for a different service or organisation, as it does not relate to care provided by our practice.
If you feel this has been posted in error, you may wish to update or remove the review. Should you have any concerns relating specifically to our practice, we would of course be happy to discuss them directly.
Review from Google
This person left a star rating but no comment.
— Shaidatun Nayam
T406542
Review left 1 month ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Good review on my visit
The service I got was welcoming, fast and encouraging
— Anonymous
Verified review (2417647)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback. We’re pleased to hear that you found the service welcoming, efficient, and encouraging. We really appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
5 star review
Didn't have to wait long. Diabetic nurse was very pleasant and we had a nice chat and a laugh. Happy with my progress.
— Nicola D
Verified review (2416370)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you did not have to wait long and that your appointment with the diabetic nurse was both pleasant and supportive. It’s lovely to know you felt comfortable and are happy with your progress. Your kind comments will be shared with the team and are very much appreciated.
Overall, how was your experience of our service?
Very good
Booster injection
The receptionists were very approachable, helpful and polite. The nursing staff made me comfortable and gave me explanations
— Anonymous
Verified review (2415764)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback. We are pleased to hear that our reception team were approachable, helpful, and polite, and that the nursing staff made you feel comfortable and provided clear explanations. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
My visit for Covid injection.
Another painless and highly organised meet for Covid injection from a highly motivated and friendly staff. I have been visiting for a few years and look forward to these regular visits.
— John P
Verified review (2415671)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for your continued support and for taking the time to share your feedback. We are pleased to hear that your COVID vaccination appointment was well organised and comfortable, and that our team made you feel welcome and at ease.
It is lovely to know that you have had consistently positive experiences with us over the years. Your kind comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid jab
Was seen on time, treated very kindly, had no problems at all
— Maureen C
Verified review (2415215)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you were seen on time and treated kindly, and that your experience was positive overall. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Feedback
Efficient servive
— Anonymous
Verified review (2414764)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found our service efficient and appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Good
Covid and rvs jabs
Staff were kind and efficient
— June P
Verified review (2414704)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found our staff kind and efficient. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Appointment at Kingston surgery
Professional staff, peaceful atmosphere, always a good place.
— Carl H
Verified review (2414654)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback. We are pleased to hear that you found our staff professional and the atmosphere welcoming. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Fine
— Ian P
Verified review (2413879)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We appreciate you taking the time to leave a review.
Overall, how was your experience of our service?
Good
Great service
First time visiting, quick service and felt comfortable. Was also assisted in booking a blood test and they fit me in the same day. Best experience I’ve had in a doctor’s surgery for a long time.
— Anonymous
Verified review (2413748)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for taking the time to share your experience. We are delighted to hear that your first visit was positive, that you felt comfortable, and that the service was quick and well organised.
We’re especially pleased that the team was able to assist with booking your blood test and accommodate you on the same day. Your kind comments are greatly appreciated and will be shared with the team. Thank you for your feedback.
Overall, how was your experience of our service?
Very good
Review from Google
I always book my appointments to Kingston Crescent, because I always get exceptional service and the staff are really friendly.
— eric gyesi
T403231
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you very much for your kind review. We’re delighted to hear that you consistently receive exceptional service at Kingston Crescent and that our staff are friendly and welcoming.
Your feedback will be shared with the team, who will be pleased to know their efforts are so appreciated. Thank you for taking the time to leave your comments.
Review from Google
Well run efficient surgery. Vaccination drives are always well staffed.
— russell sansom
T403232
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your positive feedback. We’re pleased to hear that you find the surgery well run and efficient, and that our vaccination drives are well organised and appropriately staffed.
Your comments will be shared with the team, who work hard to ensure clinics run smoothly and safely. Thank you for taking the time to leave a review.
COVID Jab
The experience was fine for me as I am pretty mobile but I did feel for others who were clearly struggling with queuing for so long. We were lucky that the weather was fine. Would it not be possible to cater more for those patients who have mobility issues and other infirmities? The practice nurse's injection was more uncomfortable than usual and I had a stiff arm for a week but otherwise no issues.
— Lesley P
Verified review (2413698)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for taking the time to share your detailed feedback. We’re pleased to hear that your overall experience was satisfactory, but we appreciate you highlighting the difficulties faced by other patients who were less mobile while waiting in the queue.
You are absolutely right that long waits can be particularly challenging for patients with mobility issues or other infirmities, and we recognise the importance of considering this more carefully. Your comments will be shared with the management team as we review how clinics are organised and how we can better support vulnerable patients, regardless of weather conditions.
We’re also sorry to hear that the injection itself was more uncomfortable than usual and that you experienced stiffness afterwards. While some soreness can occur, we understand that this can still be unpleasant, and your feedback will be passed on to the clinical team for reflection.
Thank you again for your thoughtful comments, which are very helpful in guiding service improvements.
Overall, how was your experience of our service?
Good
Review from Google
This person left a star rating but no comment.
— Favour Iseghehe
T403233
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.
Covid jab
Professional and well organised
— Susan M
Verified review (2413676)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased to hear that you found the service professional and well organised. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Duke June
T403234
Review left 2 months ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.
