Kingston Crescent Surgery

Bloods & Vax

Blood test and three vaccinations over two visits. Very quick, efficient, almost no waiting time. What can I say other than thank you very much to our wonderful Kingston Surgery and the pleasant, caring NHS staff there.

— Lawrence S

Verified review (1802606) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we are glad you had a positive experience with us. We will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy and polite

Very easy to find the location, staff I saw were happy and polite. Will definitely use this practice again if need be.

— Stephanie M

Verified review (1802573) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Couldn't fault the attitude and helpfulness

When I arrived, I was offered both flu and Covid jabs which I appreciated. I said I had been a bit under the weather that day and was advised not to have either jab. No fuss, very professional and caring, again which I appreciated. Couldn't fault the attitude and helpfulness of the staff.

— Arthur L

Verified review (1802534) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen promptly

Seen promptly. No issues occurred.

— Anonymous

Verified review (1802519) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very good.

— John T

Verified review (1802482) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

I got an appointment I didn’t expect to get.

— Barry H

Verified review (1798156) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Helpful advice

I was extremely impressed by Andrea from this team. She listened to me and fully understood my dilemma. A suggestion was made and organised for an annual medical review with a GP via the phone. This was the second time I had made a call to this department regarding one of the queries, the first time I received no helpful advice.
I have also had 2 visits. Diabetic review - again I was listened to, and inoculations, the only problem was getting a parking slot in the car park. I'd have used the bus but our service was removed a few years ago.

— Victoria N

Verified review (1797522) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. I am pleased that on the whole you have received a service to your expectations. Car parking is not guaranteed, at some of a sites it is very limited therefore we do ask patients to ensure that they arrive earlier in case they need to park nearby. We will share all of your comments with the team and make changes where we can.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen promptly

I was seen promptly.

— John W

Verified review (1797516) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Minor surgery

I went in for steroid injections for carpal tunnel, due to the minimal relief from the previous round of steroids the GP felt it wasn't likely to help and instead discussed surgery with myself and set the ball rolling for this.
The GP I saw was very welcoming and informative, he clearly knew what he was talking about and was very professional.

— Anonymous

Verified review (1796952) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant and helpful

Was very pleasant and helpful and got through my fear of it all and good, a real professional visit.

— Ronald S

Verified review (1796796) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Chesty cough

I phoned the same day and was very kindly given an appointment. The lady I saw was very helpful and nothing was too much trouble and while I was there I also received my flu and COVID jab.

— Sharon W Sharon W works at Portsmouth hospital trust as PSA

Verified review (1796735) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Shingles vaccine

I called in to enquire about my shingles vaccine as I am 65 years old and have a health issue.
I only had to wait for twenty minutes and the doctor called me in for the injection.
A few minutes later I was able to leave the surgery.

— Peter H

Verified review (1796727) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Waste of time booking an appointment because there’s a queue out into car park, not only a mixture of people and a few of us in wheelchairs and only one assistant helping.

— Carol M

Verified review (1796702) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. When patients attend for immunisation clinics, the appointments are issued to ensure that we do not overbook. Although the queues are initially long, due to the number of clinicians the queue reduces very quickly. We have floor walkers to ensure that those who may require further assistance are provided it, also patients can ask for help.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Everything is okay but the main problem is to make an appointment with a doctor.

— Jashim U

Verified review (1796638) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. When you contact and advise the purpose of your appointments, you will be appointed with the relevant clinician, this may not be a doctor.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

The receptionist was helpful.
My Dr (Dr Nicholson) and the lady working with her were very friendly and listened to my issues and put in lots of effort to resolve the issue I was having and take my coil out. They managed to in the end when 3 others couldn’t so well done Dr Nicholson.

— Anonymous

Verified review (1796590) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to Dr Nicholson and the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient system

Very friendly doctor and efficient system.

— Gemma P

Verified review (1796499) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave us feedback.

Overall, how was your experience of our service? Very good

Always efficient

Always efficient.

— Vincent P

Verified review (1796117) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave us feedback.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Just the service and people.

— Jason B

Verified review (1796065) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave us feedback.

Overall, how was your experience of our service? Very good

Excellent

Excellent. Doctor listened and reacted positively. I'm so much better in both mind and body. The pain relief has brought a spring to my step and a much happier me. Thanks.

— Angela M

Verified review (1796062) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us and are feeling much better. We will pass your kind words on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Excellent communication.

— Anonymous

Verified review (1795161) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good