The surgery appeared to be clean and tidy. Staff were amiable, courteous and professional.
— Peter J
Verified review (1773345)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Kindness and understanding
The kindness and understanding from every member of the doctors and staff.
— Diane S
Verified review (1773286)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
Informative, professional, helpful
My appointment was timely. The heart failure nurse answered all of my questions and was very informative, professional and extremely helpful.
— Raymond H
Verified review (1773278)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave us feedback, we will pass on your kind words to the team.
Overall, how was your experience of our service?
Very good
Efficient service
Swift, efficient service.
— Anonymous
Verified review (1773270)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Pleasant experience
Timely, pleasant experience considering I had blood taken, weight, blood pressure and foot check.
— Graham T
Verified review (1773266)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant
Had appointment with nurse, I'm sorry, can't remember her name but she was, brilliant many thanks to her.
— Rita M
Verified review (1773207)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
Disappointed
Very poor communication. After rescheduling on the phone from a member of staff for a diabetic review they had no knowledge of a diabetic review and only offered me a blood test instead.
— Brad P
Verified review (1773177)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. I am sorry that you were offered the incorrect appointment type, we will share this with our team to try to avoid this happening in the future.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Caring and attentive
Kind, caring and attentive.
— Anonymous
Verified review (1773144)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Omar Feast
T356892
Review left 2 years ago
This review complies with Google's policies.
Excellent service
I have just joined this practice and I am so glad that I did. The reception team are so friendly and helpful. The doctor rang me back really quickly today and explained everything about my condition which was really helpful. He was very friendly and polite. The practice is very nice and clean and well maintained as well. I’m a very happy patient!
— Donna
Donna works at 112 dental care as Dental Receptionist
Verified review (1754897)
Review left 2 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you so much for your kind words, it is so lovely to hear you had a positive experience with our staff and are happy with our services. We will pass your feedback on to the team!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetes
The services that I received from the nurse was excellent. She was friendly, approachable and ensure that I was properly informed about my health and care. I would have no qualms to compliment her for a such professional attitude.
— Anonymous
Verified review (1752726)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We are very lucky to have such a lovely nursing team at Portsdown, we will pass on your kind words to the team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Skin problem
I had a small lesion on my scalp and was worried that it might be cancerous. I rang the practice in the morning and although I was no 25 in the queue, it went don quickly and I only had to wait about 5 minutes. An appointment was arranged for that afternoon. The doctor was a little unsure as to the severity of the problem but consulted a senior colleague who agreed it was benign and prescribed an ointment. That was forwarded to my pharmacist and I was able to pick it up later that day. The doctor said she would ring me in two weeks to check progress. That hasn't happened but the condition is much improved.
— Christopher N
Verified review (1745110)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your detailed comments, we are pleased the service was to your expectations.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment with HCA
Had a follow-up appointment with an HCA regarding my high blood pressure. I would like to give a shout out to the very helpful and friendly Receptionist who helped me gain full access to the online booking tool as it appears that I only had partial access. This has helped so much in looking at test results etc. This wasn't the first time this same lady has been really helpful so thank you!
— Jennifer D
Verified review (1743562)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback, we are delighted that you had a positive experience and were able to be helped with the online booking tool. We will pass on your kind words to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
New receptionist
My appointment had been cancelled but as I was near I went into the surgery for some help with another query. The lady on reception was so lovely and helpful. She gave me good advise and helped me how she could. While I was there someone else got very rude to her as they could not get an appointment. I agree with them as the system is rubbish and its so hard to get medical help when needed.
However its not this receptionists fault and she dealt with the angry man very well. I just hope that she does not loose her spirit too soon.
— Anonymous
Verified review (1738566)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to feedback your recent experience.
We are really pleased to hear you found our receptionist so lovely and helpful. Unfortunately, we are seeing an increase in rude / aggressive patients attendance which has impacted our recruitment and retention (in the city as well as within the surgery) - although these incidents are still very fortunately in the minority.
Thank you for your comments, we will pass this on to the receptionist who I am sure will find them reassuring. It is absolutely not the receptionist fault if patients find our system tricky to navigate or access difficult; our team
are always very happy to help advise and signpost patients to any services or resources that may help.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Amazing over the phone GP service. I was able to get antibiotics sent over to Norfolk during the same day when I had tonsillitis with no hassle. The GP was very kind and understanding, could not recommend a better health service.
— Amber Randhawa
T356900
Review left 2 years ago
This review complies with Google's policies.
Brilliant
Brilliant.
— Jacqueline H
Verified review (1737730)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Tetanus booster
The staff and surgery seem to be very efficient with what might be termed routine medical matters. No complaints.
— Nicholas T
Verified review (1737671)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
ECG check
During annual review of my medicines I mentioned that I appeared to be having bouts of irregular heart beats when checking pulse, she asked could I make an appointment that afternoon for ecg, on arrival pleasant receptionist checked me in, after sort wait was called and I briefly explained issue, on checking my pulse advised it did appear irregular and would ecg. On completing took it to a doctor and on return advised doctor said was ok and to contact again should I become concerned.
— Andrew B
Andrew B works at South central ambulance as Retired paramedic
Verified review (1737224)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your 4 star review, we are pleased we were able to appoint you so quickly and set your mind at ease. Please do recontact though if you have any further concerns.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Kingston Crescent Surgery
So far so good, contact was within the time stated, and the surgery receptionist sorted out the payment for a GP letter pleasantly and efficiently.
— Anonymous
Verified review (1737048)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback, we are pleased to hear you had a positive experience and will pass this on to the team.
Overall, how was your experience of our service?
Good
Appointment with fragility team
This was my first appointment with this team. I felt listened to and was treated with respect and empathy. I did not feel rushed, the ongoing involvement will help me.
— Carol S
Verified review (1737019)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to leave feedback, we will share your kind words with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
