Made an appointment with the doctor. Couldn’t get in on the day. Long time waiting for the phone to be answered.
— Anonymous
Verified review (1736567)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you couldn't gain access on the day required. Sometimes the queues are long, however we work through the calls as quickly as we can.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Urgent appointment
From the initial call and triage, which was handled with respect, care and efficiency, I received a call back from a GP and an urgent appointment was arranged for the same morning. I was very relieved to get the appointment. The GP was very thorough and explained everything and wrote a prescription for me.
— Anonymous
Verified review (1736517)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Hi there, thanks for taking the time to leave feedback. We are delighted that you are happy with the service we provided and appreciate your kind words.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Physio
Seen promptly. Very polite and knowledgeable. Treated very well and I felt much better after the treatment and advice. Has confirmed to improve since.
— Nigel P
Verified review (1736449)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Hi there, thanks for taking the time to leave feedback. We are delighted you are happy with the service provided and will share this with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nice doctor
Seen quick, nice doctor.
— Anonymous
Verified review (1736233)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
Overall, how was your experience of our service?
Very good
Very good
Very good - appointment provided at very short notice with follow up text because I'm deaf.
— Michael S
Verified review (1736229)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words that we will share with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and approachable
The services was really good and efficient, the staff are friendly and approachable.
— Anonymous
Verified review (1736115)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Respiratory nurse was lovely
A very good experience, respiratory nurse was lovely explaining everything step by step, until we hit a slight bump in the process, then explained what had happened and the next steps that we had to do, am still waiting on that one step to complete the respiratory process, but not the respiratory nurse’s fault.
Am waiting on hospital appointment.
Nurse Karen was fantastic.
— Karen K
Verified review (1735861)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for sharing your respiratory journey, we hope that you will soon get your required hospital appointment.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
First-rate nurse
More continuing care from a first-rate nurse.
— John C
Verified review (1735808)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words that we will share with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The reception ladies.
— Anonymous
Verified review (1735793)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Normal.
— Anonymous
Verified review (1735554)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Good
Issue with nephrostomy
I have been having an ongoing problem with my nephrostomy. The staff at Kingston Crescent Surgery and the district nurses have been kind, helpful and fast to help sort my issue. The skin infection and abscess appear to have gone (thank goodness) I’m now waiting for the hospital to arrange a date to remove the left kidney.
Thank you for all your kindness, support and help.
— Susan N
Verified review (1735552)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind comments, we wish you well and hope you will be on the mend shortly.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Health Check
Just a health check waited 5 minutes no issues, staff friendly. Medical staff very pleasant. All good.
— Anonymous
Verified review (1735451)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide your feedback.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt support
Thank you for your home visit and prompt support.
— Betty H
Verified review (1735375)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide your feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and knowledgeable
Respiratory assistant very helpful and knowledgeable, which in turn made me feel much more comfortable.
— David B
Verified review (1735292)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very satisfied
Very satisfied with the service provided.
— Andrew L
Verified review (1735268)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant and professional
As always the staff are very pleasant and professional.
— Kelvin C
Verified review (1735259)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Somerstown surgery
The staff are really kind, but I was disappointed that no first aid was available as I had fallen over on my way to the surgery.
— Anonymous
Verified review (1735245)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We cannot hold stocks of dressings etc. however we do have first aid kit for staff and though it is not typical, could have perhaps been made available to you.
If you can email [email protected] with 'First Aid Kit' in subject header, we would appreciate some more information to be able to look into this further such as site, time of visit, names of staff etc. Thank you
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I have been asked by the surgery to do an Econsult, I have been trying for weeks. Whenever I try at the right time it says it's closed and will reopen the following day. I'm presuming they are filled up already. So now the doctor is refusing to prescribe my Mirtazapine which I take for depression and anxiety. Trying to do this Econsult is making my anxiety worse. I am in counselling and will have to mention this at my next appointment.
— Anonymous
Verified review (1735238)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. eConsult is very popular and, as with all our services, we have finite capacity and so it does close when that capacity has been met. If you have been sent a link to the correct form, that will help but it does need to be accessed 'promptly' at 6.30pm (not before). You can telephone the prescription team between 10am and 1pm on Option 3 and see if there are medication review appointments available to maintain your prescribed medications. We do typically advise when medication reviews are due in good time to arrange this, we are sorry to hear that it has affected your supply.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Came in because of my tonsil
I came in because of my tonsils as one is bigger than the other and has a yellow patch on it. I was told I had a tonsil stone however the discolouration is on the skin of the tonsil not a stone lodged in. I know this as I’ve previously had tonsil stones so I know the difference. Also I saw a nurse not a doctor which could be why they didn’t know anything.
— Anonymous
Verified review (1735237)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you have concerns over your diagnosis. The only way to assess and to check would be to arrange a further appointment as we would really need to have a further look. I am sorry for any inconvenience caused and will share your experience with our team.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
My treatment experience, was, as usual impeccable, but sad to say, you need to employ more pharmacy staff!!
That for me scores a big fat zero!!
— Richard L
Verified review (1735234)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have 6 in-house clinical pharmacists and 4 pharmacy technicians who are mainly based at our Cosham site, we are also currently recruiting a further pharmacy technician. The Pharmacy attached to sites are not staffed by us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
