The receptionist was very helpful as I have a very old phone and cannot accept emails. I saw the respiratory nurse and once again very thorough and I was more than satisfied with the outcome.
— David F
Verified review (1692111)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
Overall, how was your experience of our service?
Very good
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Patient
Wouldn't want to go anywhere else
Kingston Cresent Surgery is always good, always had injections there, wouldn't want to go anywhere else. Thank you.
— Dawn R
Verified review (1687978)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind words.
Overall, how was your experience of our service?
Very good
Great
I hadn’t been to this doctors before so signed myself in asked receptionist were I needed to be, had appointment all was on time. Staff were friendly and all was great, thank you.
— Anonymous
Verified review (1687932)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are pleased your first visit went well.
Overall, how was your experience of our service?
Good
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Patient
Reassuring, friendly staff
Made an appointment. There was a queue but very little delay. Reassuring, friendly staff. All good.
— Susan T
Verified review (1687147)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— Norma Wigmore
T356914
Review left 3 years ago
This review complies with Google's policies.
COVID innoculation
Seen promptly and the added bonus of being able to get my husbands inoculation at the same time saving a further visit the following week.
— Anonymous
Verified review (1685721)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are pleased we were able to accommodate both of you.
Overall, how was your experience of our service?
Very good
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Patient
I was treated very well
I was treated very well, the Nurse was very kind and I wasn't hurried in any way.
— Susan W
Verified review (1685272)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your kind feedback, we will share this with our team.
Overall, how was your experience of our service?
Good
Review from Google
Very efficient. Clean and tidy.. staff friendly and helpful.
— Kelly Wilby
T356922
Review left 3 years ago
This review complies with Google's policies.
Excellent nurse
The check in process was very easy and, there was plenty of space in the waiting area for social distancing. The nurse was patient, knowledgeable and understanding. She gave me time to explain my needs and also checked if there was anything else I was concerned about, she was excellent!
— Karen W
Verified review (1670767)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
So professional and supportive
The Doctor and other staff I met were so professional and supportive.
— Anonymous
Verified review (1670765)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Good advice
Karen was, as always, very helpful and gave good advice to take forward.
— Gary D
Verified review (1668178)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— morenikeji adedokun
T356925
Review left 3 years ago
This review complies with Google's policies.
Kingston Crescent Surgery
Excellent.
— Andrew B
Verified review (1662353)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Kingston Crescent Surgery
After 2 weeks of trying to get to see a doctor, when I got really unwell the surgery put me to see a doctor.
Initial conversation by phone with the doctor and then I was asked to be seen in the surgery where a nurse did the appointment.
I was able to have some help for my problem and was put for medical exams to find out what is the underlining problem.
— Joana R
Verified review (1661483)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Impossible to get to see a GP. 45 minutes on trying to phone surgery. Appt with a nurse instead. BUT no one waiting in the surgery so who exactly are the GPS seeing face to face?!?
— Anonymous
Verified review (1660343)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. There are peak periods on the phones, as you'd expect. This is typically 8am for the acutely unwell, and 10am when our GP appointments are released. They are also released online at 7pm a week in advance.
If you were given an appointment with a nurse, that would be because that staff member is the most appropriate person for you to see. We are really pleased to have an extended multi-disciplinary team with a variety of specialties. Waiting rooms are not an accurate indication of the hard work our staff do every day - please do review our activity data that we publish monthly. it is no secret that we are doing more phone work (although over 45% of our appointments are still face to face) but we do this because that gives us more capacity, and means we can bring in the patients that need to be seen.
The GPs across the practice are ensuring that our medically complex and vulnerable patients are accessing the care they need.
Overall, how was your experience of our service?
Poor
Kingston Crescent Surgery
I am happy, thank you.
— Ali I
Verified review (1658426)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Very good
Very good! Didn’t have to wait long and the clinician I saw was very helpful.
— Catriona V
Verified review (1655918)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent was amazing!
After a few hiccups with online services, I went into my doctor's surgery at Kingston Crescent to ask for help. Receptionist Sue went above and beyond to deliver a kind and caring service, nothing was too much for her and I genuinely felt looked after. Very much appreciated when you're not feeling great. Thanks Sue!
— Anonymous
Verified review (1654925)
Review left 3 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Thorough examination
General Flu Symptoms and Chest Infection. I had a thorough examination and was given penicillin.
— Susan Y
Verified review (1652895)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I felt valued by the team
I was accommodated very promptly after phoning the surgery about my illness. I felt valued by the team and arrived on time for my appointment and was seen within minutes of arrival.
— Anonymous
Verified review (1652481)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
