Belongs to Portsdown group practices. Went there for my MMR and Tetanus vaccination. It was done with minimal wait. Good service.
— Anuruddha Karunaratne
T356944
Review left 3 years ago
This review complies with Google's policies.
Knee Injection
Everything was explained to me, and the injection was done with the very minimum of pain.
— Linda E
Verified review (1639099)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Bilingual staff at the reception eg… Bengali and English, Arabic and English, Hindi and English.
— Rohima B
Verified review (1639019)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Accessible and well organised
I found the Kingston Surgery accessible and well organised. The staff were efficient and professional. My appointment was on time. Thank you to all the staff.
— Anonymous
Verified review (1638441)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
Friendly Staff, helped me with my problem.
— Anonymous
Verified review (1637454)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
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Patient
Covid Booster
Very efficient as usual, straight in and out. Thank you all Staff.
— Edward F
Verified review (1637006)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
It's was alright, just go in, only two minutes then you are out.
— Anonymous
Verified review (1636925)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Really caring
Really caring professional treatment.
— Donald H
Verified review (1636924)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Recent appointment
Fantastic service.
— Darren M
Verified review (1636900)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Staff are very friendly
Although I'm not due until 31.10 for my covid, the staff are very friendly.
— Anonymous
Verified review (1636890)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Review from Google
Really good reception
— janet forster
T356951
Review left 3 years ago
This review complies with Google's policies.
Cheerful and helpful
Cheerful and helpful nurses.
— Gary W
Verified review (1631544)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Review from Google
This is not our usual surgery but went there for our latest covid vaccination. I have to say the staff were friendly and helpful and the service quick and efficient.
— Pat Jacques
T356956
Review left 3 years ago
This review complies with Google's policies.
On time
Want into the appointment on time. And was kept informed of what was happening.
— David P
Verified review (1630508)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Flu Jab
Was given flu jab professionally and politely by the doctor.
— Anonymous
Verified review (1630394)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Injection
Wish the receptionist could have a little smile??
— Anonymous
Verified review (1630309)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our reception team so they can take learning from your experience.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
I requested a vaccination appointment for typhoid and hepatitis and was told it was not done during the summer by reception. She also told me my tetanus was not due for another year and I need to get the other vaccination privately. A day later I received a test message to book a tetanus vaccination which I did online- no problems there. The tetanus vaccination was done professionally, so no complaints and the doctor was even able to give me typhoid and hepatitis. He then told be to also consider MMR vac and come 2 weeks later, no appointment would be needed I should just come in the morning. I arrived 2 weeks later just to be told by the receptionist that appointment was necessary and she booked me 2 weeks later in the morning.
It seems there is a great deal of miscommunication between reception and the actual medical staff, reception saying vaccines wont be able to get in the summer, then possible on the day, doctors saying come without appointment and reception rejecting.
— Anonymous
Verified review (1630294)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. I can see that you are being mixed information, we will share this with our team and ensure that we improve going forward.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Professional
Lovely nurse
Very helpful, the nurse doing my blood test was lovely, I used the check in system which was so easy to use and didn’t wait long.
— Anonymous
Verified review (1630293)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
No record of appointment although I received two reminders by text.
Receptionist was adamant that I was wrong but messaged doctor who saw me at appointed time. No apology from receptionist and doctor blamed computer.
— Michael M
Verified review (1630275)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that there was an error with your appointment, we will pass this to our IT team to look into.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Good quick visit, lovely staff
I recently attended for a fasting blood test, I made the appointment on line, this was followed up with text reminders, at the appointment the staff and nurses were friendly and helpful, there was also no waiting around.
— Beverley H
Verified review (1630274)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
