Lovely practitioner, lots of encouragement and help.
— Clive K
Verified review (2136183)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
Reception sorted out appointments in a friendly and professional way, nurse friendly and professional and everything explained and sorted.
— Julian M
Verified review (2136179)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great service
I went in for a health check, they found that my blood pressure was really high, responded immediately and have booked a number of follow on visits and checks. Very happy with the treatment and support that I have and am receiving. Thank you.
— Aidan G
Verified review (2136174)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
Chloe is efficient and extremely friendly. It's always a pleasure to have her tend to you.
— Kathleen M
Verified review (2136173)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Efficient
I have been looked after by a young nurse very efficiently.
— Francesca B
Verified review (2136172)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Excellent doctor and nurse
Nurse Sue Munson who did the ECG was friendly and competent. Dr Stern was very compassionate at a difficult time for me. It’s brilliant to see a cardiac specialist at the surgery.
— Pauline W
Verified review (2136171)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood pressure check
Friendly and knowledgeable clinical pharmacist.
— Anonymous
Verified review (2136170)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Cervical smear
Professional, confidential experience.
— Nicole L
Verified review (2136169)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly and Courteous
Bowled over by the friendliness and respect I was shown.
— Ian W
Verified review (2136167)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Nurse appointment, on time
My appointment was on time. Nurse/HCA was friendly and helpful.
— Graham B
Verified review (2136164)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Lovely doctor
I always receive excellent care from my doctor, Sivakumar is lovely, he listens, explains my options, possible ways I can help myself. Treatment being, tests need/offered and is pleasant and kind.
— Anonymous
Verified review (2134998)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Physio
Had physio session. Neil is great, explains what and why in simple terms. Friendly and professional easy to talk to.
— Tracey P
Verified review (2134421)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Visit
My doctor was very thorough and took time to understand my ailments.
— Gillian R
Verified review (2133566)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
I was really impressed
Dr Brenda was very thorough and explained everything in detail. I understand from her that my previously designated doctor Dr Pick is no longer with the practice. Having been with the practice since 1972 in Bellevue Rd, I would have thought that it would be courtesy to notify me of the change. I would appreciate your comments.
— John H
Verified review (2131495)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
Thank you for your feedback. We understand your frustration with this however due to pressures within primary care services this process was stopped over a year ago.
Overall, how was your experience of our service?
Very good
Booked appointment
Although I often see a different doctor but each one I have found to be patient & sympathetic.
As an older person these visits become more stressful, yet the whole team are kind & helpful.
A very popular and busy surgery.
— Martin F
Verified review (2132909)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent Practice
The reception staff were thorough and attentive in booking my appointment. The Doctor listened to my symptoms, asked a range of relevant questions and explained his diagnosis and next steps, always checking that I understood. A thoroughly professional service.
— Fiachra O
Verified review (2132938)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Sorted out
I was pleased to see Dr Woodwood, she was so helpful.
— Madeline L
Verified review (2132399)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Very punctual appointment and nurse was very efficient.
— John L
Verified review (2132273)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Phone appointment
Very happy with the outcome and information I received.
— Andrew D
Verified review (2132083)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Son's 1 year immunisations
Waiting for over 30 minutes with out information. Child appointments - more information about wait times must be provided.
— Anonymous
Verified review (2131827)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
I'm sorry to hear that you had a long wait. Sadly there are many clinics going on at once and people seeing different clinicians. Sadly it is inevitable that in any healthcare setting there is going to be delays due to the multi-chronic diseases that some patients have that require attention which I do hope you can understand. Our reception staff are extremely busy behind the front desk dealing with queries and medical issues from the clinical team which must be their priority.
Overall, how was your experience of our service?
Very poor
