Verified review (2118385)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review of actinic keratosis
The (I assume Trainee GP ) displayed no appropriate social skills during the appointment. He did not speak for about 5 minutes at the start of the appointment. He did not examine the skin on my face. He said he was referring me for a dermascope. He had no idea how long I would have to wait for the appointment. He showed disinterest in me as a patient.
— Elaine M
Verified review (2117608)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are so sorry to hear this. Please contact the practice to arrange a follow up review. You will be able to ask for a specific doctor that you feel comfortable with.
Overall, how was your experience of our service?
Poor
Prescription enquiries
All went well and sorted the query.
— John P
Verified review (2118369)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very professional and polite.
Sue Lewis came to help renew my blue badge, I could not have done it without her help, did a brilliant job.
— Brian H
Verified review (2118354)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Help me
I have been chronically unwell for over 3 years now with a stomach problem. I've had 3 ultrasounds now which show I have gallstones and yet I've had to endure endless other tests and procedures to "eliminate" other possible causes and still nobody has managed to correctly diagnose my problem. I've taken medication which has made it worse, one doctor just told me to "take more". I am in chronic pain every day, I feel sick and exhausted, I can't eat unless I'm within 2 minutes of a toilet and my stomach is so swollen I look as if im heavily pregnant. I am sick and tired of feeling this way and can't understand why no one can help me. Oh and the NHS has a zero tolerance policy to abuse. You could cut the irony with a bread knife.
— Helen B
Verified review (2118253)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are so sorry to hear this. Please contact the practice to arrange a follow up review. You will be able to ask for a specific doctor that you feel comfortable with.
Overall, how was your experience of our service?
Poor
Appointment was on time
Staff were friendly, helpful & polite. Appointment was on time, the doctor took the time to listen to what I had to say & explained what tests were going to be run and why.
— Shane F
Verified review (2118348)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Wonderful GP practice
Dr Woodward was so kind, caring and helpful when I saw her. She genuinely cares about her patients and always respects my thoughts and wishes. Dr Woodward is a credit to her profession!
— John D
Verified review (2118347)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Visit for results
Felt very unhappy with the consultation never experienced such a negative appointment
— John H
Verified review (2117584)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are so sorry to hear this. If you would like to contact the practice, we will be able to look into your reasons for providing this feedback.
Overall, how was your experience of our service?
Very poor
Lower back pain
The doctor did not introduce himself or wear a name badge. I had never met him before. He was efficient during the appointment.
— Barbara Y
Verified review (2118255)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Review of medication
There was quite a wait for my appointment but that is to be expected.
— Tracey P
Verified review (2118252)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
I'm sorry to hear that you had a long wait. Sadly there are many clinics going on at once and people seeing different clinicians. Sadly it is inevitable that in any healthcare setting there is going to be delays due to the multi-chronic diseases that some patients have that require attention which I do hope you can understand. Our reception staff are extremely busy behind the front desk dealing with queries and medical issues from the clinical team which must be their priority.
Overall, how was your experience of our service?
Neither good nor poor
Prescription information
I rang to discuss my prescription & I was told the correct person would get back to me, that was 2/3 weeks ago now?
— Joyce D
Verified review (2118242)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Trying to get medication on repeat
No econsult available, impossible on telephone, not possible through NHS app, link sent too confusing.
— Elizabeth H
Verified review (2117587)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Still waiting
Seen pain killer prescription but had no answer as to questions what can go onto my repeats.
— Trevor T
Verified review (2117814)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are so sorry to hear this. Please contact the practice to arrange a review with a GP.
Overall, how was your experience of our service?
Neither good nor poor
Helpful clinical Pharmacist
Booked a medicine review through eConsult. Hadn't expected the appointment with a pharmacist but on reflection it was ideal. Had longer to discuss medication and options than I would have been allocated with GP. The pharmacist was very knowledgeable and helpful, providing many resources by email. I understand why it might not be ideal to change medication right now, and have since accessed other recommended services. I received follow-up communication too. In all a worthwhile and helpful appointment, thank you.
— Anonymous
Verified review (2118175)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Helpful Call Takers
Unsure which this is related to.
Call Takers kind & helpful trying to find correct course of action for my health issues. Not the much maligned Dr’s Receptionists.
— Susan S
Verified review (2118298)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Positive experience and professional response
The nurse assessed I was anxious and gave her time to calm me down before taking blood pressure readings.
— Sally B
Verified review (2118321)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood Pressure check and review.
All aspects of the process excellent and professional.
— Anonymous
Verified review (2118313)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Ultrasound scan on groin & pelvic area
My examination was thorough and reassuring. I was very pleased too that the physician, Mrs Greenstreet was able to get me the appointment for the scan promptly. Thank you very much to both ladies.
— Nicola K
Verified review (2118276)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Satisfactory meeting with GP.
Easy atmosphere with the GP and good conversation.
Very professional and innovative, listened attentively and prescribed new treatments. Satisfactory.
— Anonymous
Verified review (2118251)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Vaccination
Nurse Faye was very helpful.
Answered all our questions and made us feel at ease.
— Janet K
Verified review (2118244)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
