East Cliff Medical Practice

Very nice and sympathetic

Dr Ivchenko was very nice and sympathetic to my needs.

— Sheila H

Verified review (2050124) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Professional and courteous

Amy was on time, professional and courteous as usual.

— Andrew C

Verified review (2050119) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Good service

Had a cancellation and the doctor was very helpful and it was very good service.

— Dean W

Verified review (2050106) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

On time

My appointment with the Dr was on time and the surgery was nice and cool.

— Anonymous

Verified review (2050099) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Bad shoulder

I got a quick appointment which helps and got it sorted, thank you.

— Gary L

Verified review (2050097) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Visit to see GP

Very long-winded procedure to see anyone medically qualified.

— Anonymous

Verified review (2050096) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from East Cliff Medical Practice

We are very sorry that you feel this way. We are also sorry that you felt the need to stay anonymous and couldn't contact the practice first to look into your issues you are having. As we are unable to identify you, please contact the practice urgently to arrange a follow up review.

Overall, how was your experience of our service? Neither good nor poor

Physio

Very good and reassuring, took their time for a good outcome.

— Angela E

Verified review (2050095) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Appointment

I was seen promptly and my concerns were addressed in a way I have always come to expect from the practice.

— Anonymous

Verified review (2050087) Review left 2 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Extremely thorough

Faye was extremely thorough and left me feeling reassured that everything was covered in her examination

— Alan S

Verified review (2050085) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

East Cliff Medical Practice

Dr Pick ( as always ) was lovely and kind. I’m going through a difficult time and it was lovely to have a chat.

— Zena M

Verified review (2050084) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Great service

I was seen straight away by a friendly and efficient practice nurse, and my blood sample was taken painlessly.

— James P

Verified review (2050083) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Impressed!

I went in to book for a blood test and was impressed that I was able to have my blood taken within 10 minutes. I have always found the staff very helpful and always been able to book an appointment when I need one.

— Anonymous

Verified review (2050079) Review left 2 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Quite a wait with no reason given but still pleased.

— Susan M

Verified review (2050078) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from East Cliff Medical Practice

I'm sorry to hear that you had a long wait. Sadly there are many clinics going on at once and people seeing different clinicians. Sadly it is inevitable that in any healthcare setting there is going to be delays due to the multi-chronic diseases that some patients have that require attention which I do hope you can understand. Our reception staff are extremely busy behind the front desk dealing with queries and medical issues from the clinical team which must be their priority.

Overall, how was your experience of our service? Very good

COPD review

Very thorough coverage of my condition. All my questions answered carefully & explicitly. Good advice for management of my condition given. Jolene was friendly, confident & professional. I left the consultation feeling satisfied. Thank you.

— Jeanette L

Verified review (2050077) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My diverticulitus problem

I was very pleased with how the doctor helped me with my problem, thank you.

— Rita H

Verified review (2050076) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Very good service

I had a very good experience with the nurse, very efficient, friendly and ready to answer all my questions.

— Patricia B

Verified review (2050074) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Psa blood test

Claire is always so pleasant.

— Cliff C

Verified review (2050073) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Very happy with the results

I was very happy with the results and service I received from the nurse I saw.

— Chriysi K

Verified review (2050072) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Kind nurse

Appointment was on time. The nurse introduced herself (vital in my opinion). She had read my notes and asked how I was coping with my current treatment. She listened to what I had to say and shared her understanding. I have 3 monthly hormone inhibitor injections as part of a post cancer treatment to hopefully reduce likelihood of recurrence. It can take a toll on body and mind. This nurse understood this.

— Amy M

Verified review (2050070) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Visit to drs.

Explained why I was attending, drs reply "was: what do you want me to do?"
No real interaction from him...
Didn't examine me...
First time I met him, no real conversation, leave visit feeling was it worth waiting 30 minutes...

— Anonymous

Verified review (2049238) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from East Cliff Medical Practice

We are so sorry to hear this. We are also sorry that you felt the need to stay anonymous and couldn't contact the practice first to look into your issues you are having. As we are unable to identify you, please contact the practice to arrange a follow up review.

Overall, how was your experience of our service? Poor