East Cliff Medical Practice

East Cliff Medical Practice

Medication review with Dr Stern. He was running a little late, but was a very good doctor. He went through everything, he listened and advised. I was very pleased with my visit and very glad I have changed to East Cliff

— Carole C

Verified review (2221430) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Blood test with nurse

I had an appointment for a blood test, I was seen on time

— Kim L

Verified review (2221429) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

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Appointment

My Doctor was so lovely.

— Anonymous

Verified review (2221427) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

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Which best describes you? Patient

Visit for blood test

Went for blood test and appointment on time and carried out. Friendly and professional.

— David W

Verified review (2221422) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Ultrasound & PSA blood

Very good customer service by your colleague on the front desk at the time of my face to face.

— Anonymous

Verified review (2221378) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Painless blood test

Staff were polite and very professional, the lady who did the blood test, well, I did not even feel the needle

— Julian M

Verified review (2220402) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Doctors Appointment

I was treated with dignity and respect, my care and advice was personalised to me.
Excellent bedside manner from the attending physician.

— Amy C

Verified review (2219560) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Face to face appointment

Pleasant doctor with a friendly manner. Good listener and asked questions

— Christopher F

Verified review (2219348) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Physio for hip problem

Very helpful and I informative. Explained why there was a problem and how to resolve it. Excellent.

— Frank C

Verified review (2218661) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Ear cleaning

Great, on time, successful outcome

— David H

Verified review (2218650) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

East Cliff Medical Practice

I followed the instructions for applying by email for an appointment. I wrote that I was in pain most of the time due to needing Carpal Tunnel procedure and suffered pain most days spart from pins and needles.
I had a phone call the same or following day and was given an appointment 4 weeks on. I thought this was rather a long time to wait in pain. I have to be careful driving my car and may have to stop driving which means I am housebound. My Doctor was very conscientious and gave a thorough examination.

— Anonymous

Verified review (2218593) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

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Which best describes you? Patient

Face to face appointment

I was very satisfied with the service I received from Dr Siva. He was professional, courteous and very thorough.

— Peter C

Verified review (2218480) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Medication

Advising me about my medication that was for my own good

— Lorraine B

Verified review (2218465) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

B12 injection appointment review

The booking process was smooth. The appointment was on time & the nurse was reassuring & gentle. Thank you

— Anonymous

Verified review (2218250) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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MRI

I had to have an MRI of my Eyes

— Anonymous

Verified review (2218168) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Appointment

Physician associate was lovely, thorough and concise. However I waited 45 minutes which wasn't ideal.

— Lisa S

Verified review (2217906) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from East Cliff Medical Practice

I'm sorry to hear that you had a long wait. Sadly there are many clinics going on at once and people seeing different clinicians. Sadly it is inevitable that in any healthcare setting there is going to be delays due to the multi-chronic diseases that some patients have that require attention which I do hope you can understand. Our reception staff are extremely busy behind the front desk dealing with queries and medical issues from the clinical team which must be their priority.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Good

Good

— Cristina J

Verified review (2218071) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Other

GP Appointment

The receptionist was polite.
My appointment was almost on time and Dr Stern, who was new to me, was most helpful.

— Anonymous

Verified review (2218012) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Medication Review

Helen the pharmacist was very helpful, had an informative discussion about my medication and possible changes which will be more effective, she will discuss with my GP. As usual a great experience at the surgery.

— Anonymous

Verified review (2217995) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

I’ve had an appointment with Natasha (nurse), she has been very professional, explained everything she was going to do and put me at ease. Thank you for your patience

— Anonymous

Verified review (2217986) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient