Verified review (2201048)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Professional
Chest infection and cough
Nurse practitioner was very helpful and I was able to get medical advice and antibiotics for chest infection
— Anonymous
Verified review (2201045)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
First Appointment and impressed
I attended for chest infection and saw Nurse Nicky. Nicky actively listened and was knowledgeable and efficient with a friendly but professional manner
— Susan W
Verified review (2200977)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
ADHD assessment
I visit the doctors very rarely and often feel even when I do visit that there’s a very slight edge of dissuasion or that the pursuit of any diagnosis is not quite worth it or that it’s ever so slightly too much trouble. If I’m honest. Nevertheless, I will pursue what I believe to be the root cause of my issues doggedly and relentlessly.
— Anonymous
Verified review (2200178)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are sorry to hear this. We are also sorry that you felt the need to stay anonymous and couldn't contact the practice first to look in to the issues you are having. As we are unable to identify you, please contact the practice to arrange a follow up review.
Overall, how was your experience of our service?
Poor
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Patient
Very thorough check up
Felt confident with the prescription, check up & service!
— Mark H
Verified review (2200717)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
GP appointment
Dr Culatto was as helpful as ever. Explained my Xray results and ongoing options for treatment. Wasn't rushed, everything explained and very professional.
— Anonymous
Verified review (2200514)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
3 monthly injection
Very happy with the experience
— Brian V
Verified review (2200472)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Thank you
Telephone consultation was in the designated time slot and I received a full explanation of the problem and what was needed next
— Anonymous
Verified review (2200415)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
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Patient
Good service
As always my visit to the surgery is excellent and I am treated with kindness and respect
— Carol W
Verified review (2200363)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
Shingles back up jab
Received jab. Bit of a wait. 30 minutes or so.
— Keith S
Verified review (2200307)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Review of blood test results
Review of blood test results. Very pleasant appointment with GP, not hurried or rushed, everything explained well.
— Peregrine C
Verified review (2200184)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
An excellent GP service
I recently had cause to attend a consultation with Dr Ucha at East Cliff Practice. The GP provided an excellent service in all respects. I will also point out I have always had an efficient and appropriate service from Admin and Reception,
— Clifford R
Verified review (2200173)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Bad appointment system
I feel that this new system that is designed for patients appointments is very confusing and doesn’t get you a appointment when you need to see a doctor due to being in pain at that time and not everybody wants or is able to sit in a& e for hours on end, that is my opinion of this new system
— Sheila B
Verified review (2200160)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are sorry to hear this. Please contact the surgery so we can look into the issues you are having.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Giving Bloods
The appointment was slightly ahead of time, bloods taken, health visitor very personable
— Angela S
Verified review (2200155)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Appointment
Very quick appointment. I have a new doctor, Dr Stern. He is brilliant. I am now getting everything checked.
— Kevin R
Verified review (2199690)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Doctor f2f follow up appointment
Appointment with Dr Ucha to follow up recent test results. He explained reasons for tests and ongoing treatment. Very good communication and allowed me to express my concerns answered all my questions. Left feeling confident of treatment.
— David W
Verified review (2199313)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
Treatment for wound, cellulitis and ulcer
Since starting treatment I have received an excellent service from the nurses involved - they have been attentive, competent and patient about my concerns as I have been very worried at times about the prognosis. The nurses are approachable and knowledgeable, and treatment has been effective to date. Treatment is ongoing for now.
— Lynne I
Verified review (2199052)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Still waiting for note
I have been waiting over a month for a note for exemption not to work nights was told it would be 2 weeks, going into 5th week
— Anonymous
Verified review (2198142)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are sorry to hear this. As we are unable to identify you, please contact the surgery and we will look into this for you.
Overall, how was your experience of our service?
Poor
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Patient
East Cliff Medical Practice
Doc had poor bedside manners, very blunt, did not examine me at all. Was asking to see if I had fibromyalgia, just sent me off for blood test, only asked question what he would have seen the answer if read my notes
— Anonymous
Verified review (2197822)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from East Cliff Medical Practice
We are so sorry to hear this. We are also sorry that you felt the need to stay anonymous and couldn't contact the practice first to look into your issues you are having. As we are unable to identify you, please contact the practice to arrange a follow up review.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Consultation
To review test results and plan further tests, where appropriate
— Christopher G
Verified review (2197709)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
