Verified review (2283861)
Review left 9 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A good experience
Rang at 0800, was 3rd in the queue (best I have ever been), GP rang soon and after discussing my problem asked me to come to the surgery for a face-to-face. Was about 30 minutes after my appointment time that I saw the GP but this didn't bother me as I appreciate that it is very difficult to know just how long each appointment will take and I wouldn't like my consultations to be rushed. GP was very thorough and took trouble to explain the reason for my problem - even sent me a link to an explanatory document. GP sent a prescription via internet to the local pharmacy from where I collected it straight away. A good experience from all concerned.
— Anonymous
Verified review (2264799)
Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful Recetionist
I went in to collect my sample bottles left by the nurse. The receptionist was very helpful even though very busy and went and found what was put aside for me and the information that was attached. Very professional and very pleasent
— T C
Verified review (2264650)
Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very clear
Dr Oly was very clear in his explanation of my visit tegarding my breathlessness and decided more investigation was needed
— M B
Verified review (2264598)
Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Attempt to see a doctor
It is impossible to book an appointment, either in person or by phone. The only way of getting even a phone appointment is to call the surgery at 08:00. Despite ringing on the stroke of 08:00 I am often very low down the list and when I do get through there are no appointments. I was referred to NHS111 but after ages of going through that system I was just told to make an appointment with my doctor.
When I have eventually had a phone appointment with the doctor I found it very hard to understand what was being said and I also felt that I had not managed to get my point across. This I did not experience when I had a very rare face to face with the same doctor. On that occasion he could not have been more helpful. To get this face to face appointment I had a very unpleasant conversation with the receptionist
— I C
Verified review (2264594)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Martello Health Centre
We are very sorry to hear of your experience, Sadly the demand for primary care services is extremely high and up and down the country the system is at breaking point. We are providing the most amount of appointments we can safely. I do hope that you can understand that the system is currently in high demand but we are trying our best for all patients at the practice.
Overall, how was your experience of our service?
Very poor
First Class Experience
I booked in for a blood test with no real delay and the nurse did a great job finding a vein which has been a problem in the past. Friendly people, great service!
— M H
Verified review (2264592)
Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment with GP
Easy experience from start to finish. Lovely staff
— G F
Verified review (2254997)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Martello Health Centre
Excellent service, very caring and helpful staff. Was given helpful advice, a prescription for tablets to manage the pain.
— Anonymous
Verified review (2251779)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Ecg with Nurse
Excellent, friendly service.
Always happy with the staff
Thank you
— V M
Verified review (2251623)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Face to face appointment
Appointment time was just 5 minutes later which I think was very good in a busy surgery, a very good service and a good doctor
— Anonymous
Verified review (2251547)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP appointment
I feel that the system does not give the doctors enough time, so they are rushed through no fault of their own and that transfers on to you and makes you feel that you should not be there or ask about results, what they mean, so you can understand your health rather than being a passive recipient of medication.
— C S
Verified review (2251539)
Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Excellent
Very helpful receptionists, never rude (like other surgeries I have encountered). Doctor was very thorough and lovely, really put me at ease. Had to have chest X-ray, ECG and bloods. ECG was done at the surgery a couple of days later, excellent. If I had to make a negative comment it would only be that I couldn’t get a blood test appointment until 4 Aug, that said I understand how busy you all are.
— L H
Verified review (2251537)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood Test
Appointment was dead on time, the nurse was very pleasent and was in and out, told to ring in 2 weeks for results
— Anonymous
Verified review (2251531)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent service
Very professional and on time, felt relaxed and well looked after, a very good experience, thank you.
— P P
Verified review (2231727)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Consultation
Although kept waiting past my appointment time the doctor was very nice to me.
— Anonymous
Verified review (2222933)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
I was asked to supply a blood sample
The blood taking was very quick and conducted with professionalism, however, trying to book an appointment after was not at all good.
I was advised to call at 8am in the morning, to then possibly, maybe get a phone call later in the day from a Doctor. This is unacceptable for me, as I am working and need to be able to book an appointment at a specific time and day. Preferably not in 3 weeks time either.
— P W
Verified review (2221081)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Happy
Was seen on time. Friendly and helpful staff
— S T
Verified review (2221029)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
I was seen on time
My visit was very good. I was seen on time and the staff was nice and friendly
— D H
Verified review (2220992)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Visit to see doctor
Had a very informative and thorough examination, the doctor's people skills were second to none
— Anonymous
Verified review (2220735)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment
On time, well looked after
— M P
Verified review (2220685)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
