Working Feedback

Martello Health Centre

20 Chapel Road, Dymchurch, Romney Marsh, Kent, TN29 0TD

Excellent rating from 377 reviews

5 out of 5 stars

377 total reviews

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Latest Reviews by Working Feedback

Physio

5 out of 5 stars
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Polite, helpful, friendly and informative.

— P W

Verified review (2134030) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

New Patient - first contact

4 out of 5 stars
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It has taken some time to register and get into the way things are done here. I was quickly encouraged to get my Flu/Covid jab.

— J K

Verified review (2124393) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good

Routine Blood Test

5 out of 5 stars
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The test had been arranged for BP and cholesterol but at the time I remembered that I had missed my normal PSA test this year. I asked the lady who was doing the test if this could be included and she did this readily. A good efficient service - no problems.

— Anonymous

Verified review (2121725) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Daughter’s appointment

3 out of 5 stars
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Our doctor wasn’t very friendly or approachable, was very blunt and not very helpful just sent me a email of symptoms.

— Q B

Verified review (2121185) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Neither good nor poor

Amazing doctors surgery

5 out of 5 stars
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This doctor's service is amazing. Polite staff and very efficient in there work.

— E A

Verified review (2121032) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Medication review

5 out of 5 stars
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The doctor was very polite and very helpful with my medication review and always dealt with my illnesses promptly and satisfactorily.

— B K

Verified review (2120977) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

GP call back

5 out of 5 stars
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Very quick call back.

— Anonymous

Verified review (2120826) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Blood test

5 out of 5 stars
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Very efficient.

— B L

Verified review (2120771) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

GP was incredible

5 out of 5 stars
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The receptionist was very helpful and managed to get us an appointment for face to face.
GP was incredible, listened and agreed with me about my son's illness. Listened about my concerns regarding medication and was just overall very helpful.

— S R

Verified review (2120730) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My COPD check

5 out of 5 stars
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Nurse Melanie Smith was the Nurse I spoke with at my COPD review. The conversation however did not go as planned. Recently I have been suffering very badly with depression. It seems Nurse Smith wasn’t happy about this and within a few minutes I was in a room with Dr Garnelis having my records reviewed and my Anti-depressants increased. My prescription was issued immediately and collected by the time I got around the corner to collect it.
I am really impressed with the expertise and knowledge of both members of staff. It’s been a couple of days now and I am feeling a rise in my overall feelings, a little more normal.
Thank you to both, but especially to Nurse Smith. When I first met you, it seemed like you were the only person to talk to… Thank you. Merry Christmas.

— K J

Verified review (2120724) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Satisfied with all aspects

5 out of 5 stars
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Very polite and friendly staff.

— J S

Verified review (2120708) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Great surgery

5 out of 5 stars
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To date I have been impressed and happy with Martello. I tend to try and use econsult as I can imagine how busy they are and it gives them the flexibility to deal with more important matters. They always reply in a timely manner. I love the reception staff.

— J O

Verified review (2120703) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Satisfied

5 out of 5 stars
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Helpful staff, quick response.

— R M

Verified review (2120701) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Welcomed with a smile

5 out of 5 stars
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Everyone is so helpful, friendly and I am so pleased we are registered here!

— J R

Verified review (2110309) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Physiotherapy

5 out of 5 stars
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Very helpful.

— Anonymous

Verified review (2109511) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Helpful staff

5 out of 5 stars
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The staff at Martello are always cheerful and friendly and do their very best to help.

— Anonymous

Verified review (2109500) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Reception

5 out of 5 stars
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Very helpful, although lot of background noise reception made sure I could hear and respond appropriately.

— Anonymous

Verified review (2109454) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

ECG

5 out of 5 stars
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Efficient and friendly as usual - no complaints from me.

— L H

Verified review (2109434) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Martello Health Centre

3 out of 5 stars
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You can never get an appointment, god help anyone with a serious health issue. Staff are lovely though.

— Anonymous

Verified review (2109414) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Neither good nor poor

Very good

5 out of 5 stars
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It was very good.

— G A

Verified review (2109404) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good