I haven’t been with the practice for very long but my experience dealing with Dr Obi, bloods and the reception staff has been outstanding. Thank you to you all
— Anonymous
Verified review (1995631)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Telephone consultation
Telephone Consultation was okay but it would be good to have a copy of the results of my pelvic x-ray as i cannot remember what the dr told me now!
— Anonymous
Verified review (1995615)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Happy with my visit
Getting an appointment was fine but there was a bit of a wait for availability, when isn’t this the case with any doctor's in the country these days? Reception staff were helpful and polite and the nurse was great, had time to listen and I didn’t feel like I was being rushed. Great service all around. I couldn’t ask for more.
— Anonymous
Verified review (1985524)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Medication Review
I applied for a medication review after picking up the last of my years worth of medication as directed by the pharmacy. However following a phone call from the doctor (via econsult)and waiting for blood test I am now waiting for a telephone results consultation in 3 weeks time. This means that although I started this process when I had a months worth of medication I will run out a week before I next speak to the doctor / complete the review. The review process is very drawn out and slow.
— G B
Verified review (1981046)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Martello Health Centre
Thank you for your feedback. You will still be able to request your medication, in between you waiting for your medication review. We apologise for the appointment wait, we are providing the most amount of appointments we can safely. I do hope that you can understand that the system is currently in high demand but we are trying our best for all patients at the practice.
Overall, how was your experience of our service?
Neither good nor poor
Martello Health Centre
Find it comforting that you can ring and request a ring back. Receptionist very helpful.
— J B
Verified review (1980975)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Injection for B12
The Nurse was on time, she explained what was going to happen and possible side affects.
— C T
Verified review (1979952)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Breakdown of a patient
I attended a physiotherapy appointment, and was feeling somewhat unwell and clearly low.
During the appointment I just broke down and cried. Then I just couldn't stop.
I was embarrassed and I have to say....
...The staff were totally amazing.
The physiotherapist was lost, bless him ...wasn't expecting that when he turned up for work. He was so so kind and kept apologising. Though he hadn't done anything wrong. He sought help from the amazing receptionists who were busy at the desk, but still had the compassion and time to offer help and tissues. I was quickly booked in to see the nurse practitioner for the following morning.
In this world we are all very quick to complain when things go wrong.
But I can, hand on my heart, express thanks and gratitude to the amazing teamwork of the team working that morning.
Thank you.
— A M
Verified review (1979676)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Help with some issues
I needed stitches removed and advice on another recent injury. The nurse and reception staff were helpful, kind and friendly.
— T H
Verified review (1979671)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Ultra sound examination
I came in for an ultrasound on my liver after an MRI I had at the hospital in December showed a lesion.
The scan was fine, although the practitioner found a cyst, she called it a simple cyst. She assured me that it shouldn't be anything to worry about but she asked me where on my liver the lesion had been found, I genuinely didn't know the answer to this and she didn't have any notes on the MRI report. I now have to wait for her to locate this information and to hopefully collaborate that the cyst and lesion are in the same place. If there is a discrepancy, I will have to come back again for another appointment and scan. I find this to be a huge waste of time and resources on everyone, all because she didn't have the relevant notes and information to hand on my visit. Surely this should not have been the case?
— Anonymous
Verified review (1979555)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Martello Health Centre
We are very sorry to hear your views. If you would like to contact the practice with your details and issues that you faced, we would be very happy to look into the matters that have caused you upset.
Overall, how was your experience of our service?
Neither good nor poor
BT and diabetic review
Nurse answered questions I had.
Was too early for my review, should have been August. My mistake and I apologise. So sorry for taking up that appointment time but nurse did give me results of last one and answered questions I had.
— S E
Verified review (1979491)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
E consult
Despite having a message to say I would ge contacted within a certain time frame, this didn’t happen. Using the firm to resubmit my request I was contacted via phone by a doctor, who then gave me an appointment later that day. So can’t fault that service.
— Anonymous
Verified review (1979400)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
First experience
Being new to this surgery, I found the staff very pleasant and efficient.
— M H
Verified review (1979344)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review of ?
I have had a number of contacts in the last week plus.
This review request does not cite the specific engagement I am requested to comment on.
Assuming it regards the recent request for me responding to a text for me to phone in to set up an appointment, the call handling was fine but the appointment offered was disappointing at effectively 3 weeks leadtime.
— A M
Verified review (1979158)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Martello Health Centre
We apologise for the appointment wait. We are providing the most amount of appointments we can safely. I do hope that you can understand that the system is currently in high demand but we are trying our best for all patients at the practice.
Overall, how was your experience of our service?
Neither good nor poor
ECG
A very efficient, polite nurse gave me a ECG.
— K K
Verified review (1979062)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood was taken with care
My appointment was on time and blood was taken with care. I was told when to call for results.
— L P
Verified review (1978950)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP appointment
Appointment on time and my visit to the GP was a good experience.
— B A
Verified review (1978944)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
So kind and helpful
The girls/ladies are so kind and helpful and patient with me since I had my stroke very grateful.
— A H
Verified review (1978919)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly and professional
The Doctor was very friendly, attentive and was professional and clear in his advice and actions.
— G W
Verified review (1978911)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great follow up
I have been having a few unresolved issues. However, with the help of the GP, Nurses, and the right actions. The issue is becoming clearer and now I can start making the right choices.
— Anonymous
Verified review (1978906)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Online assessment
Filled in an online form for knee pain. Have been referred to a physio and told to purchase pain medication by text. Would have thought I may have been contacted by a doctor or referred for an x-ray or something.
— T W
Verified review (1978896)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Martello Health Centre
Thank you for your feedback. We are very sorry to hear this. Please can you contact the practice with the specific details for us to look into this matter for you.
Overall, how was your experience of our service?
Poor
