When i eventually get in front of a doctor or clinician, the service is exceptional.
However, the process of getting an appointment through e-consult is I feel a retrograde step and will cause many of our older residents to ignore the process and will probably cost lives.
— Rob Stark
T200953
Review left 2 years ago
This review complies with Google's policies.
Blood test
Had to wait a while through no fault of Robin's. Actual procedure, no problems.
— Anonymous
Verified review (2056432)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Review from Google
This person left a star rating but no comment.
— David Colbourne
T200954
Review left 2 years ago
This review complies with Google's policies.
Making contact
Contacting the surgery to report a health problem and ask to speak with a GP (any GP) is challenging! This time my perseverance was rewarded. My consult form was accepted and a GP promptly called me. A week later, got a blood test appointment, and I hope things progress now. All good so far thankfully.
— Anonymous
Verified review (2053085)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
BCC on cheek.
Prescription did not correspond with e mail as not enough cream?
— Jill S
Verified review (2055431)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
No contact E-consult appointment
I'm very disappointed that my E-consult appointment seems to have been overlooked. No call, co contact. Dont feel valued as a client.
— John L
Verified review (2049115)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Routine appointment
I feel we have been lucky having Oaks Healthcare for my Mum, contacting the health centre can be challenging but in all everyone has been helpful.
One thing I was a bit sad about on last visit is the health professional at my mum's last visit asked if she had dementia which she has but my Mum said no, it’s a good job I attend all her appointments! I didn’t think it necessary to actually ask that question.
— Anonymous
Verified review (2048987)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Blood test
Would prefer to speak to someone, instead of filling in an e consultation, other than that was okay.
— Anonymous
Verified review (2048968)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Lack of care towards patients
This practice is dreadful, you are unable to see a doctor get an appointment or even a response when you do an e consultation. Let’s hope I never need to see a doctor for an emergency.
— Anonymous
Verified review (2048967)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Review from Google
All GPs who supported me with my medical condition were quick to respond, set up a f2f appointment, including blood tests. The Reception staff were caring, listened and did everything to help me. Thank you.
— Bobby Payne
T199883
Review left 2 years ago
This review complies with Google's policies.
Blood test
I was seen quickly and efficiently in a friendly manner.
— Jennifer H
Verified review (2053282)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
My appointment was on time. I was treated with respect and my treatment was done efficiently.
— Brenda A
Verified review (2053154)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Oaks Healthcare
I encountered a problem with a painful and swollen lower right leg, didn’t know what it was and called the Oaks to make an appointment, as I was at work I didn’t have time to call during the emergency hour, so called during the day, because I couldn’t get through, I tried using the E consult service. Which redirected me to call instead?
I then spoke to the receptionist who was very helpful, and she filled out the E consult form, and was told I would receive a call from Simon, (ACP) which I did and he asked me to come to the surgery, my appointment was on time and Simon was very thorough and explained the problem clearly, I was issued a prescription and he did explain the possible side effects clearly,
Overall everything was very efficient!
Thank you.
— David S
Verified review (2053149)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
B12
Very helpful nurse.
— Anonymous
Verified review (2053039)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good
Used e-consult and saw doctor next day.
— Anonymous
Verified review (2052897)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Oaks Healthcare
Blood test.
— Anonymous
Verified review (2052860)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Caring, very happy with the outcome
I went in on time for my appointment with the doctor. My daughter came with me and he conversed with both of us. He listened and was caring. I wasn’t rushed out of the surgery and his advice was helpful. I feel I can go back if necessary. I got a same day appointment. Overall I was very happy with the outcome.
— Mary M
Verified review (2052780)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Face to face appointment
It was good to have a face to face appointment to discuss my health issue. I was given good advice and treated respectfully.
— Carole L
Verified review (2052748)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Kind respectful care
I had an excellent experience at Oaks Healthcare today. I met with Dr Mintah-Ghansah initially who was friendly, compassionate and listened carefully to my concerns about my symptoms. His colleague Dr Ahiakwo was equally very professional and they were both sensitive and respectful when needing to carry out an intimate examination I was kept informed throughout the appointment and updated about the plan going forward. Thank you for your kind respectful care. It was very much appreciated.
— Anonymous
Verified review (2052713)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent!
I arrived early and although I couldn't use the quick check in, the receptionist was very helpful and kind and quickly checked me in. My appointment for my son was on time and the nurse was very friendly when issuing my son's immunisations.
— Anonymous
Verified review (2052706)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
