Thank you to the diabetic nurse for dealing with my problem very professionally.
— Anonymous
Verified review (2030295)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Review
Waiting for a response since Tuesday, it’s now Friday, it’s not good enough.
— Kenneth H
Verified review (2030128)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback. We are aware that the clinician concerned has now been in email contact and explained the situation.
Overall, how was your experience of our service?
Poor
Making it easier to get a doctor's appointment
The nurses are brilliant just can't hear on the phone to get a doctor's appointment which makes it hard for me
— Anonymous
Verified review (2029088)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for providing your feedback, The Surgery does offer an online consultation system alongside our telephone system. If you can visit our website www.oakshealthcare.gpsurgery.net and click on the EConsult button you will be able to submit the details of your symptoms and we will contact you with an appropriate course of action. If you have not already done so please contact the surgery and inform us of your hearing difficulties, we can then make adjusts when containing you.
Overall, how was your experience of our service?
Very good
Fairly happy patient - shame about the IT
Phoned following an e-consult. Was informed that symptoms warranted physical examination. Offered to be seen prior to practice closing (in 10 mins) but was unable to get there in that time. Given an appointment to see a Clinical Practitioner the following morning. Was seen the following morning at a scheduled time. Very friendly, efficient and informed practitioner diagnosed and arranged treatment. Very good service when you are able to get your foot through the door. The IT systems in place, however, still causing issues. The automated system for checking in told me I was past 0800 and couldn't use it - I was 15 minutes early for a 10.00am appt. The app said I had a phone appt when it was at the practice. The prescription, sent whilst I was there, was not received by the pharmacy until the following day. Hopefully, these are fixable niggles - otherwise a happy patient.
— Kevin M
Verified review (2029069)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback. We will investigate the IT issues you raise.
Overall, how was your experience of our service?
Very good
Doctor
Very happy with service, I do wish it was easier to get an appointment, as my problem could have been sorted a lot sooner.
— Anonymous
Verified review (2029014)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Acp incredibly helpful.
My visit with the ACP was incredibly helpful and he was great, I have nothing but good things to say about him.
My visit with my doctor was not great, she wasn't particularly helpful or friendly, didn't seem to know my medical history, questioned what past doctors had done to help me and I didn't feel I got much help with what is quite a serious medical condition.
Also, your receptionists are a credit to you, they are so helpful and friendly.
— Anonymous
Verified review (2029009)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Parking hell
Could not park AT ALL, got stuck in the car park for so long waiting before having to park so far away and running back before I missed my appointment. The waiting room was empty! Who was driving all the cars??? Nurse was fantastic but the parking thing made me stressed and upset for the rest of the day.
— Anonymous
Verified review (2029503)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for providing your feedback. The car park is shared with the onsite dentist and Pharmacy, we also have 21 clinical rooms in use within the surgery, so although the waiting room was empty there are many users of the building which unfortunately does place a strain on the space within the car park.
Overall, how was your experience of our service?
Neither good nor poor
Docs visit.
Care given by all
— Anonymous
Verified review (2029671)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Tracy HCA
Very nice and pleasant
— Gwendoline S
Verified review (2029640)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Sound Advice
I was given sound advice by a knowledgeable, and empathetic ANP who listened
— Anonymous
Verified review (2029463)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great care
I filled out an econsult form in the morning and was contacted by a doctor by 2.15. I was then seen in person by 4pm . Dr Nisham was absolutely lovely .
— Anonymous
Verified review (2029402)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Visit to doctor
Positive result . Hopefully my symptoms will improve.
— Diana R
Verified review (2029084)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Prescription Review Appointment
Although I was expecting to attend an in person appointment to review medication, on arrival I discovered that I was actually having blood tests.
That said the nurse that I saw was helpful & friendly
— Anonymous
Verified review (2029066)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diagnosis
Took a while but okay once we spoke.
— Anonymous
Verified review (2029013)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Blood test
Tracy very pleasant quick and efficient.
— Julie N
Verified review (2029008)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Oaks healthcare complain surgery staff were caring, efficient and helpful and ensured my treatment and tests were carried out quickly with the minimum of fuss
— Anthony
T199924
Review left 2 years ago
This review complies with Google's policies.
Very good
I was reassured that I am doing what l should, to stay healthy.
— Brenda A
Verified review (2029006)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Feedback
I found the service friendly prompt and professional.
— Julie H
Verified review (2029005)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Always polite friendly and make visit easy.. thankyou Oaks staff for a very pleasant visit xx
— Yvette Boyd
T199927
Review left 2 years ago
This review complies with Google's policies.
Review from Google
Had a telephone call from the lovely Dr Stanley who gave me my blood test result and organised another test for me
— Helena Brown
T199929
Review left 2 years ago
This review complies with Google's policies.
