I went into the my Doctors surgery with a problem with my Peg Feeding tube. I explained this to the reception staff. Who ver quickly got the manager to help me fill in a form to
Get seen straight away by the practice Nurse. She arranged antibiotics and dressing packs. Reassurance for the infection. All staff were Brilliant from the start to finish.
— Charlotte B
Verified review (2015128)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Overall experience was good receptionist was very informative, nurse was friendly & very efficient , surgery waiting room was practically empty, may be only 4 patients in all.
— Paul B
Verified review (2015049)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Quick and easy. Lovely service
— Helen Lewis
T199890
Review left 2 years ago
This review complies with Google's policies.
New patient check-up
I recently had a new patient check-up with a nurse at Oaks Healthcare. The nurse was on time, friendly and professional.
— Anonymous
Verified review (2014940)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Polite and efficient
I’ve always found them polite and efficient when I phone through for an appointment to see a doctor or blood test. Also they always contact me if any injections are needed.
— Anonymous
Verified review (2014867)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Very quick response on the e-consult service and all issues were resolved swiftly.
— craig lewington
T199944
Review left 2 years ago
This review complies with Google's policies.
Review from Google
Everything went smoothly as always
— anne lyons
T199945
Review left 2 years ago
This review complies with Google's policies.
Review from Google
Somewhat of a curates' egg on how to rate.
2 simple appointments to have stitches removed from head and follow-up to check not infected.
Based on Nurse Chloe and Student Nurse with her given a 5 star. Couldn't have been friendlier and had a good laugh when told them how it happened. Being told 'you Wally' will stay with me for a while :-)
Based on actually booking 1st appointment, 1 star. Ages on phone with constant 'please use our online booking service'. Gave it a try. Seems to cover everything bar what I wanted. Back on phone again and finally got booked in. When I turned up, receptionist couldn't find booking made!!! After spending 5-10 minutes 'in discussion', to put it politely, finally found it. 2nd straight through.
— iain jackson
T199940
Review left 2 years ago
This review complies with Google's policies.
Telephone Physio consultation
Been referred for physio however the only appointment is a telephone appointment. Firstly I had to explain why I had been referred. My expectations would've been that there would've been some level of communication between the GP and physiotherapist beforehand.
Once explained why I'd been referred all I got from the physiotherapist was they will email me a sheet of exercises to do, if theres no improvement in 6 weeks then make a GP appointment.
— Lee C
Verified review (2001561)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Disappointing
I had to wait 4-5 weeks for a phone appointment. I wasn't called at the time allocated so I missed the call. Very grateful that the GP called back again. Polite but unable to fulfill my request. No offer of alternatives or help. No offer to see me face to face. I need the expertise of a GP to see whether anything further can be done to help whether it's treatments or a change of medication. None of this was offered. It left me feeling very low, stuck, alone and frustrated.
— Deborah W
Verified review (2000689)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Did not get to see anybody, just fobed off
Didn’t see anybody, very poor.
— Douglas J
Verified review (2000682)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Terrible
Nothing is ever solved, with respect, to all I have many appointments, I put myself last, which isn’t good at my age, I’m a career for my husband over 25 years, and with he’s vascular, you mix him up, you stress him and me, he said he might as well give up, the simplest of problems are made into the hardest, and when you talk with anyone we are made to feel like an inconvenience, and you all respect yourself and never really listen.
— Eileen B
Verified review (2000641)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Arterial fibulation
I found the doctors to be very thoughtful, caring and pleasant over the telephone.
— Valerie D
Verified review (2003707)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Everything was fully explained
I was seen promptly, everything was fully explained to me, including possible follow up actions.
— Anonymous
Verified review (2002922)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review of doctors appointment
Bit long winded as oaks rececption transfered my request to NHS website. A bit long winded going from NHS to oaks representative then only got telephone call over a 10 hour probable call.ie from 0830 until 1830.
As promised doctor called but was short and sweet.
As was not important medical call eould not bother again seeking appointment.
Note.. from initial call to oaks reception must thank lady on reception helping me complete my internet form on line
— James F
Verified review (2002172)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Contemporary approaches to managing patients
Oaks Healthcare uses a variety of modern technologies and approaches to better manage its patient and their expectations.
— Paul W
Verified review (2001934)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Invite for an MOT for self
Oaks Health were efficient and caring and made the experience so easy.
— Fiona H
Verified review (2000687)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent response regarding daughter's asthma
They have always been good for me and my daughter in all areas of support. I’m hoping they will continue and give my daughter the support she needs to get better with her asthma as well as myself with my health issues.
— Anonymous
Verified review (2000635)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
I am very pleased with all the care I received
I have never had any problems with the service the Oaks provide.
— Anne L
Verified review (2000633)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Difficult to get access to make appointments
The clinical staff are always good- if you can get hold of someone.
— Anonymous
Verified review (2000616)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
