Suspect hight blood pressure, but reasured after a week of testing at home.
— Anonymous
Verified review (2000611)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Keith Clarke
T199948
Review left 2 years ago
This review complies with Google's policies.
Excellent
I applied online for a GP appointment after a rather scary bout of ill health in another part of the country and further symptoms after my return home. I received this on the day and within the week had received blood, blood pressure check, ECG and a F2F with my GP. Very efficient and very reassuring.
— Gwenda M
Verified review (2000628)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
The E Consult system with Oaks Healthcare is absolutely fantastic . The response times are amazing. As a patient it gives you confidence that there is somebody at the other end who cares. It is without doubt the best customer service ever. You could teach the rest off the world that good customer service costs nothing and means everything to a patient. Many thanks
— Stephen Millett
T199949
Review left 2 years ago
This review complies with Google's policies.
Review from Google
When the eConsult system is working, it's a great system. Repeat prescriptions are simple, even when I needed a review from the Doc.
— Paul Woolley
T199950
Review left 2 years ago
This review complies with Google's policies.
Telephone Consultation
I had a telephone consultation with Dr. Good. I felt I was listened to and given the appropriate advice. Plus referral for a call from the physio. Blood tests next week also. All in all a very pleasant experience.
— Alyson T
Verified review (1979552)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Oaks Healthcare
When you are required to pay for a service, you shouldn't have to wait six weeks and call 3 times to chase it.
Staff were very friendly each time I called.
— Lisa S
Verified review (1959657)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for providing your feedback. We understand your frustration with the long wait for the completion of the paperwork you had requested. Although the completion of paid paperwork is a service provided by the Surgery, priority will always be given to our core NHS services although we will endeavour to action paid paperwork as soon as possible.
Overall, how was your experience of our service?
Very poor
Doctors appointment
I saw a nurse for bloods and blood pressure check, she was lovely. I had a problem though as my blood pressure was very low I asked if I could see a doctor but that was not possible. At Oaks it is a nightmare getting any appointment with any doctor, I would like to know why patients can’t see a doctor as before Covid.
— Rosemarie H
Verified review (1960525)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Following concerns raised by patients, like those expressed in your feedback, our appointment system is currently under review by the Partners and Practice Management team Some of the improvements we are looking to make as a Practice over the coming weeks include: - Increased e-Consult capacity; directing patients to utilise the e-Consult service where possible to reduce telephone traffic. - Improving patient-Practice communication through regular patient newsletters and with an updated website. - Moving to a clinician assisted triage system, whereby all patient requests are assessed by a dedicated clinician and triage team, and signposted to the most appropriate clinician or service, whether that be on the day or in advance
Overall, how was your experience of our service?
Good
Great surgery
Oaks is a great surgery. That is when you can get through the extremely challenging appointment system.
Getting an appointment is so so very stressful.
I have tried for weeks, 8-10, try again.
E consultancy not taking any more today.
I get that every day.
I go to treatment centre, 4 hr wait to be told you need to book gp appointment.
Stalemate. Illness gets worse.
Finally and I truly do not like hassling the receptionist.....I keep on and on on the phone and am provided with a nurse appointment that day ....great service from the nurse, bloods taken, b12 given.
Loverly nurse. Warm welcoming and very thorough.
Blood test come through very next morning, GP calls, I miss the call ( no notification of calling ).
I call back but am told sorry no more call backs but sent a link to yes .....make a GP appointment....4 weeks away. I know from the results that I need medication today.
Call to surgery very very good service from reception thank you.
— Anonymous
Verified review (1977647)
Review left 2 years ago
This review was collected via online systems.
Reply from Oaks Healthcare
Following concerns raised by patients, like those expressed in your feedback, our appointment system is currently under review by the Partners and Practice Management team Some of the improvements we are looking to make as a Practice over the coming weeks include: - Increased e-Consult capacity; directing patients to utilise the e-Consult service where possible to reduce telephone traffic. - Improving patient-Practice communication through regular patient newsletters and with an updated website. - Moving to a clinician assisted triage system, whereby all patient requests are assessed by a dedicated clinician and triage team, and signposted to the most appropriate clinician or service, whether that be on the day or in advance - A more patient friendly phone system being implemented over the coming months
Overall, how was your experience of our service?
Don't know
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Satisfactory outcome
As becoming a standard experience more and more, a busy phone line if you don't get through quickly, lengthy waits in a queue on hold when you do get through.
Recently left contacting the surgery till after 11, as just needed results only to be told that to speak to a GP about results I needed to call at 8am to get an appointment for a phone call.
Once you do get to speak to a GP service is always good.
— Lee C
Verified review (1974992)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Following concerns raised by patients, like those expressed in your feedback, our appointment system is currently under review by the Partners and Practice Management team
Some of the improvements we are looking to make as a Practice over the coming weeks include:
- Increased e-Consult capacity; directing patients to utilise the e-Consult service where possible to reduce telephone traffic.
- Improving patient-Practice communication through regular patient newsletters and with an updated website.
- Moving to a clinician assisted triage system, whereby all patient requests are assessed by a dedicated clinician and triage team, and signposted to the most appropriate clinician or service, whether that be on the day or in advance
- A more patient friendly phone system being implemented over the coming months
Overall, how was your experience of our service?
Good
Appointment making system
Yesterday morning 19 th February I tried to call to make a telephone consultation with my gp to discuss the results of a recent blood test. I was told to call at 8am. I called at 8am and got the engaged tone, I subsequently called 22 times with the same result. I finally got onto the waiting response and was number 11 in the queue, it took a further 26 mins on hold to finally get through to reception only to be told my gp isnt in today, call back 8am Monday.
This process took over 2 hours.
This is not the fault of the staff but of the system in place, all I needed to do was book a time slot to speak to my gp, if necessary in a weeks time at a time that is convenient to my gp, however that option apparently is not available and I must try again on Monday at 8am and potentially sit on the phone waiting for over 2 hrs.
Not everyone can do this.!!!
— Ian R
Verified review (1974735)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Following concerns raised by patients, like those expressed in your feedback, our appointment system is currently under review by the Partners and Practice Management team
Some of the improvements we are looking to make as a Practice over the coming weeks include:
- Increased e-Consult capacity; directing patients to utilise the e-Consult service where possible to reduce telephone traffic.
- Improving patient-Practice communication through regular patient newsletters and with an updated website.
- Moving to a clinician assisted triage system, whereby all patient requests are assessed by a dedicated clinician and triage team, and signposted to the most appropriate clinician or service, whether that be on the day or in advance
- A more patient friendly phone system being implemented over the coming months
Overall, how was your experience of our service?
Poor
Excellent appointment but no follow-up
I saw Eva the physio who was very professional, knowledgeable a nd empathetic. She assessed my issues and fully explained her diagnosis. I felt confident and happy. Unfortunately the promised follow-up exercises which she said would be forwarded by email have not arrived.
— Anthony C
Verified review (1974652)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Help with regards to anxiety.
Steven Morgan is working with me to hopefully find reasons why and how to help with anxiety. We worked through some tasks and finished with some visualisation. I’m trying to process how I felt during and after the session. All in all a good experience…I think!
— Michael W
Verified review (1974447)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Prompt call back
Phone answer time was 15 mins, which is 45 mins better than recent attempts.
Prompt call back from Doctor.
— Anonymous
Verified review (1974348)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
The doctor I spoke to who phoned me, was so caring and compassionate, I have never felt so acknowledged by a doctor. She is a credit to the team. Thank you for your support and reassurance.
— Anonymous
Verified review (1974345)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
BP test
The practitioner was very polite, professional and prompt in treating me. It was a very pleasant experience.
— Brian L
Verified review (1974304)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Happy with the service
My GP listened to me as she always does, she organised tests needed and prescribed ongoing meds. She is kind and caring.
— Louise W
Verified review (1974251)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
As always a good service
From receptionist, nurses, paramedics nurses to help with wounds and especially the doctors, they are all working with care for each person or child.
— Anonymous
Verified review (1960012)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly, efficient and very professional.
Maria was very punctual, friendly, professional and offered additional advice on upcoming services.
— Richard O
Verified review (1974233)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Nurse Appointment
I have an appointment with the nurse every 3 months and they are always smiley, friendly, professional and efficient.
— Anonymous
Verified review (1974229)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
