Best move I ever made. Am so grateful to everyone at this surgery for their continued care.
— Maryanne Mumby
T199958
Review left 2 years ago
This review complies with Google's policies.
Bowl issues
I have had a Bowl and intestine problem for a while and was concerned as I had heard a death of a young person with Cancer. Your receptionist when I phoned was so helpful and I saw a Nurse that pm. So very kind and explained a lot to me and then the Doctor gave me a phone call the following week and a lot was sorted. No Cancer. I have a few things to sort out which is being resolved at the moment and tummy issues improving so well. I am so pleased and very grateful that I was given the care I needed. BIG Thank you and I have said that to those involved.
— Anonymous
Verified review (1958032)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Clinical pharmacist telephone appointment
Professional and helpful advice about statins.
— Stephen W
Verified review (1968700)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Brilliant service
Rang up for advice. Brilliant service.
— Anonymous
Verified review (1968512)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
I visited my GP regarding my hair loss
Dr. Ahiakwo was welcoming, understanding and respectful of my anxiety regarding my hair loss. He wore gloves as he checked my scalp and hair (which made me feel secure) he explained calmly, so that I could understand what the problem was. I feel Dr. Ahiakwo gave me a listening ear and demonstrated empathy.
I feel much better in my mind following this consultation.
— Christina T
Verified review (1952653)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good service
Nurses are excellent.
— Anonymous
Verified review (1964014)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appreciation, with grateful thanks
Making telephone contact with the surgery is always a challenge. Also, when there is an obvious need for an appointment asap, could this be booked for the following day if full capacity has been reached in the 8 - 10 am 'window'. This would save the stress of going through phoning for up to an hour or so the next day.
The nurses provide an excellent and empathetic service. My GP is very caring and understanding. In whom I have great confidence. I am very grateful for all your efforts.
— Anonymous
Verified review (1947647)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Easy experience
I recently had an appointment with HCA Michelle and I cannot praise her too highly. She was very welcoming and cheerful and made the whole experience really easy. Thank you!
— Anonymous
Verified review (1947348)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
I had to wait around for an hour and a half after being refused a repeat prescription. On speaking with the pharmacist at the surgery a number of times, she spoke to the dr who eventually signed my prescription. I discovered there were no notes on my record from the specialist consultant, the gp or the pharmacist who increased my medication. I had to wait as I had one day of meds left (assuming I was getting new meds that day) and no message from the gp as to why? I have been given my meds but no notes added to stop this happening next time?!!!! The stress gave me a migraine (which is what the meds are supposed to prevent).
— Anonymous
Verified review (1942564)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
We apologise for how your experience has left you feeling. As your feedback is anonymous we are unable to investigate further at this point please consider emailing [email protected] with your details and we will contact your direct.
Overall, how was your experience of our service?
Very poor
Oaks Healthcare
Apparently had a phone consultation with a pharmacist. However, I had no communication of that so was unable to take the call. Perhaps a text would have been useful.
I will now need to rebook an appointment.
— Anita H
Verified review (1946339)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
We apologise you did not receive a text reminder ahead of your call, we will check our system as you should have received a text notification 24 hours ahead of the call.
Overall, how was your experience of our service?
Neither good nor poor
Amazing
My X ray results from the x ray I'd had that morning was with the physio when she called me at 12.30. Amazing.
— Kim B
Verified review (1943851)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Brilliant surgery
I think that this is a brilliant surgery. The receptionists are kind and have empathy. The doctors are excellent and professional.
— Claire S
Verified review (1942553)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP
Excellent meeting Dr Cooper.
— Anonymous
Verified review (1959987)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
Dr Williams was pleasant & assued me my problem was not something to worry about. She has sent a referral for me to see a Dermatologist.
— Anonymous
Verified review (1934688)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Review from Google
Really great just wishing the ques weren't so long!!
— Charlotte Richards
T199960
Review left 2 years ago
This review complies with Google's policies.
Review from Google
Had an appointment to meet Dr. Good and discuss my medication and blood test results.
Aren't I lucky to be put on her list of patients.
She is the most approachable doctor I have ever known, full of understanding and good advice.
A credit to your Surgery.
— Keith Knipe
T199961
Review left 2 years ago
This review complies with Google's policies.
Amazing Nurse
Nurse practitioner I saw for my son was amazing. I didn't feel rushed, he was kind and very thorough and more than happy to answer any question. Prescription of amoxicillin did the job and my son is now much better.
Receptionist however, very rude. I wonder who is the instigator that warrants a zero tollerance notice on the desk. If thats how she treats all patients registered at the surgery, I'm not surprised that some people react.
— Oliver C
Verified review (1932765)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I am very sorry to hear of your encounter with a member of our reception team. I would encourage you to contact me directly at hiowicb-hsi,[email protected] to discuss your concerns in further detail.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Good
Oaks Healthcare
Spoke to receptionist about the issue with my prescription, explained I had been down to the pharmacy and they have nothing else and she said “well they do” and “bye” and ended the phone! Can’t wait to change doctors this place is disgusting.
— Anonymous
Verified review (1932211)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I am sorry to hear of the recent encounter you had with a member of our team. Please contact me directly by email at [email protected] so that I may gather further details and review your concerns further.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Very poor
My experience
Receptionist was indifferent and not overly helpful this time.
Nurse didn’t know why I had an appointment as Doctor hadn’t told her why I was there. Embarrassing and time consuming.
— Sharon J
Verified review (1932184)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I am sorry to hear of your recent encounter with staff at the Practice. Please contact me directly via email at [email protected] so that I may gather further details and review your concerns.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Poor
My experience
After being told I was being prescribed anti sickness as well as other medications tell me why when I went to collect this prescription it was a bottle of gaviscon! Dr Millen left everything else out, a joke of a place.
— Anonymous
Verified review (1932150)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
From the contents of your feedback, your concerns are not entirely clear. Please contact me directly by email at [email protected] if you have any concerns you wish to discuss in further detail.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Very poor
