Very polite and efficient but did not know about the current problem with my leg and foot.
— Anonymous
Verified review (1944424)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Excellent, professional and caring
Excellent, professional and caring phone call from Jean, ANP earlier today. Will add medication to Repeat Prescription list has requested by me.
— Barry W
Verified review (1903301)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Oaks Healthcare
Nothing but a lack of help.
— David S
Verified review (1942704)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
I am very sorry to hear this, and would kindly ask that you contact the Practice at [email protected] so that we can discuss your feedback in further detail, and ensure that any further encounters are improved.
Overall, how was your experience of our service?
Very poor
Oaks Healthcare
It's a shame that the change in the telephone system has seemingly extended the call waiting no matter when you ring. Also the online form seems to be unavailable more often than not.
On speaking to the locum doctor, I was happy with the time that I was given to discuss my issues.
— Anonymous
Verified review (1911378)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback. Our reception team to continue to answer any incoming queries as quickly and safely as possible, but we do apologise for any longer than usual waits, particularly during our busier periods.
Our eConsult platform is currently under review by the Practice Management team and we hope to deliver some improvements in the coming weeks.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Neither good nor poor
Oaks Healthcare
I saw June who was absolutely amazing.
However, the telephone conversation with the GP a few days previous to this was appalling. A total waste of time.
He had obviously not read any of my notes, or the reason for my request for a GP call.
He made me feel like I was wasting his time.
As a post-cancer patient who had found a lump, I don't think I was asking for much.
— Susan W
Verified review (1911150)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I am very sorry to hear of your experience; please do reach out to us via our email address at [email protected] to discuss your concerns in further detail.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Good
Oaks Healthcare
The lady on reception was very helpful. But no doctor on duty, only a health worker.
I had a UTI for the second time in a matter of weeks.
I had to take my test sample to another surgery.
I have had no feedback from my first test and the one from Thursday last week.
— Anne H
Verified review (1910923)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
There is always a duty doctor available on site from 08.00am - 18.30pm each working day. I am sorry to hear that you are yet to receive any correspondence regarding your initial sample results, and would ask that you contact the Practice to obtain these at your next convenience.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Neither good nor poor
Oaks Healthcare
I'm not happy with the length of time I was able to get through to speak to a receptionist (I have listened to the engaged signal each time I ring). The last time I tried for over one hour before I spoke to someone. Usually, a practice nurse rings back during the day. I have recently managed to speak to a doctor who has dealt with my problem which is ongoing and hopefully will be resolved eventually. However, the problem I have has been with me now for five months and various doctors have prescribed different medications for me, none of which have worked, resulting in resistance to the infection. I am now on another course of treatment which I hope will be successful.
— Anonymous
Verified review (1910911)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
We apologise for any longer than usual wait times when contacting the Practice; our reception team endeavour to answer any incoming queries as efficiently and safely as possible. If you would like to discuss your concerns regarding the treatment received at the Practice, please contact us at [email protected]
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Neither good nor poor
Oaks Healthcare
I’ve been calling you for the past week or two to discuss my meds with a GP but that seems impossible. I’m unsure whether anyone has taken note of the letter sent by cardiology on my blood test.
— Terence P
Verified review (1910902)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I am sorry to hear of the difficulties you have experienced in trying to contact the Practice. Please be reassured that any correspondence received from other healthcare services is monitored and reviewed, and passed to clinicians for action if required. Please do contact us as [email protected] if you wish to discuss your concerns further.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Very poor
Oaks Healthcare
As usual, it was difficult to get past the receptionist!
But the nurse was very kind when I got there.
— Anonymous
Verified review (1910814)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I was sorry to hear of your encounter with a member of our reception team. If you wish to discuss your experience in further detail, please contact us at [email protected]
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Poor
Oaks Healthcare
I put in an online referral which is difficult as it needs to be done between 08:00 and 08:01 which is difficult when you’re trying to get the kids off to school, missed the call back and that was that. Put another online referral in, managed to take the call and felt a bit fobbed off really. I was told the name of the condition and that basically, it was nothing yet looking online it says it could be the start of cancer and should be okay if it’s found early. Since the merger, the services from this surgery have been shocking which is a real shame as I’ve been a patient here my entire life and it used to be so good.
— Anonymous
Verified review (1910750)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I apologise that the care and service you have received at the Practice has not met your expectations. Our eConsult service is currently under review by the Practice Management team, and we hope to make some improvements over the coming weeks.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Very poor
Oaks Healthcare
The great difficulty in getting treatment.
Fear and anxiety that I would have to wait for a longer time. However when I was booked in the nurse was pleasant, understanding and caring.
— Anonymous
Verified review (1905572)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Oaks Healthcare
Very disappointed I was not able to get through on the phone for several days. Tried an e-consult but kept showing "Try again". Took me 5 days to get through to reception to get help.
— Lana R
Verified review (1904061)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I was sorry to hear of your difficulty in contacting the Practice. Our reception team endeavour to answer any incoming queries as efficiently and safely as possible.
Our eConsult service is currently under review by the Practice Management team and we hope to make some improvements to the service over the coming weeks.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Poor
Oaks Healthcare
Receptionists seem to have a chip on their shoulders and are abrupt and unhelpful. Not surprising when the current system is a joke, i.e. can only ring on the day to try and arrange a telephone consultation, not even an appointment. Spent half an hour to forty minutes trying to get through to speak to someone for 5 days, and finally on the fifth I got a consultation. This system doesn’t work, there is no COVID emergency, please revert back to normality for everyone's sake!
— Anonymous
Verified review (1903640)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I was sorry to hear of your experience with our receptionist team and would ask that you contact us at [email protected] to discuss this in further detail. Our reception team endeavour to answer any incoming queries as efficiently and safely as possible.
I do not understand your reference with regards to COVID-19, but again would welcome a further discussion.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Poor
Oaks Healthcare
It was frustrating having been given an appointment time to wait around for 45 minutes to be seen.
However once we were seen by the doctor I cannot fault the care that was provided.
— Anonymous
Verified review (1903339)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
We apologise in the delay to your appointment. On occasions, our clinics may run slightly behind where clinical staff may be treating complex cases or have been called to attend any urgent queries within the Practice. Our reception team will ensure to keep you updated as you wait for your appointment.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Neither good nor poor
Oaks Healthcare
The reception staff are rude and unhelpful. One will tell you something and another will contradict. They are very dismissive and don't listen. I'm looking to move surgeries.
— Anonymous
Verified review (1903313)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback.
I am very sorry to hear of your encounter with our reception team. I would encourage you to contact the Practice via email at [email protected] to discuss this in further detail.
Many thanks,
Emily Green, Operations Manager
Overall, how was your experience of our service?
Very poor
Oaks Healthcare
Long wait for appointment.
— Anonymous
Verified review (1942566)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Oaks Healthcare
Thank you for your feedback. Our appointment system is currently under review by the Practice Management team and we hope to implement some improved changes in the coming weeks.
Overall, how was your experience of our service?
Neither good nor poor
Good service
Good service. My only complaint is the time it takes to make an appointment over the telephone.
— Anonymous
Verified review (1943817)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Brilliant service
Brilliant service by Robin. Explained everything. Very professional.
— Anonymous
Verified review (1943338)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Oaks Healthcare
Maria was lovely. She did all she could do to help me, though I was booked with the wrong person again.
Maria thank you.
Reception needs to listen a bit more carefully next time, as that's my 2nd visit and on both occasions there were issues.
— Anonymous
Verified review (1910765)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Oaks Healthcare
Prescription was sent to the pharmacy very quickly. Only downside was that I had to wait in the queue on the phone to get through over 30 minutes.
— Anonymous
Verified review (1903498)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
