Perfect, always up to date on any blood tests or injections I need to maintain my health.
— Anonymous
Verified review (2357369)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Dressing on arm
Jess, nurse, taking my dressing off, hopefully for the last time. She gave me advice on how to look after the injury.
Also if I have any problems in future to get in touch.
— Brenda E
Verified review (2357368)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
That's great, thank you for taking the time to leave feedback. We do appreciate it.
Overall, how was your experience of our service?
Very good
Brilliant visit
Visited nurse for wound check, as always she was kind, helpful and I received excellent care
— Michael H
Verified review (2357352)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Very satisfied with the attention I was given
The staff are always polite and helpful, they listen to what you have to say and do their very best to carry out the job in hand
— Shirley A
Verified review (2357341)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
That's amazing, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Andrea Wickham
T366189
Review left 4 months ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your 5 star review it is appreciated.
Review from Google
This person left a star rating but no comment.
— Shirley Ayling
T366190
Review left 4 months ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your 5 star review.
Review from Google
Prompt efficient service thank you
— Gillian Foster
T366191
Review left 4 months ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your review, we are pleased we provided a service to your expectations.
ECG
I had an ECG and the nurse put me at my ease and was very friendly and pleasant.
— Anonymous
Verified review (2357322)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Tetanus jab
I only went for a tetanus jab, got there early and in minutes I was gone.
— Ian D
Verified review (2357320)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Perfect, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Helpful, friendly staff.
The staff at Crookhorn are friendly and helpful at all times. They are professional and reassuring. The only thing that lets the practice as a whole down, is the anima system. Fortunately I was able to complete a request with regards to my blood tests and Dr Gohil immediately responded and put my mind at rest. So good to be able to speak to a human bit a computer.
— Anonymous
Verified review (2357316)
Review left 4 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave feedback, as you have pointed out, Anima is very efficient and we have had an overwhelming amount of positive feedback.
Overall, how was your experience of our service?
Very good
Visit to the surgery
Didn’t wait to long after my appointment time. Was very pleased with the doctor I saw, he took the time to listen to me and was very attentive. I wasn’t rushed. Overall, it was a pleasant appointment
— Lynette S
Verified review (2357309)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
I am glad you are happy with the service provided, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great, compassionate, empathetic service
The doctor I saw was kind, considerate, professional and empathetic. I haven’t felt this listened to or in charge of my own care before. I would like you to pass this on to the doctor I saw.
— Lucy G
Verified review (2339091)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you very much for leaving such positive feedback. I always round up the feedback that is specifically for an employee and disseminate, so I will certainly pass on your lovely feedback. Thank you!
Overall, how was your experience of our service?
Very good
Personal
Dr didn't have a diagnosis of check. Just pulled a disgusted face by my words only. Go back to face to face appointments. The current system fails patients. We're no longer in lockdown, and should return to the normal process of being seen. Most people are annoyed by using a system, that the elderly are unable to access.
— Anonymous
Verified review (2336577)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
I can assure you that there are still lots of face to face GP appointments, and we can now keep up with the demand a little better since introducing Anima. I assume you also did have a face to face appointment, as you commented on the doctors facial expression.
Overall, how was your experience of our service?
Poor
ECG test
Very good service
— Anonymous
Verified review (2336493)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Good conversation with doctor
Prompt contact and very helpful, listened to what I had to say and was understanding
— Susan M
Verified review (2336434)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Seeing the nurse
The nurse that my mum saw was very good and patient as my mum has alzheimers
— Anonymous
Verified review (2336222)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
I am glad, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Honestly cant stand it
The nurse said she was a menopause expert because she was peri menopausal and reception backed up the lie. The way I was treated was horrific and they set me an aggressive to make it all my fault, disregarding the fact I asked for their help...
— Anonymous
Verified review (2336105)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Please put in a complaint to [email protected], so that we can investigate this.
Overall, how was your experience of our service?
Very poor
Blood test
Had to wait about 10 minutes, so not too bad. I would like the option of a flu jab at Crookhorn Surgery as it is local and within walking distance, all I get is the choice of places in need of transport.
— Anonymous
Verified review (2336101)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Oh I am glad to hear that you were not waiting too long. If you give us a call, then we can see if we are able to fit you in at Crookhorn
Overall, how was your experience of our service?
Good
Recall of check up
Was told in August that I would need to have another check up. Half expected to have to chase but got the invite and was seen within a matter of days
— Anonymous
Verified review (2335993)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
Very satisfied with surgery appointment
Hardly any waiting time.
Good attention given, very satisfied.
— Shirley W
Verified review (2335976)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
