Every visit to this surgery has been met with very polite and efficient staff will visit this surgery every time I need to see the nurse or doctor.
— Anonymous
Verified review (1520920)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Exceptional GP Practice
I am always very happy with every aspect of care I receive at Crookhorn Lane Surgery with friendly staff and attentive care. Thank you.
— Richard L
Verified review (1520908)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Mum’s appointment
We were very kindly treated, seen by 2 doctors, had a it of a wait but excellent treatment when seen, the only down side was mum needs another appointment and we can’t make this in advance of the day, difficult when you don’t live in same house or area and the patient needs organising when you get to her house.
— Patricia M
Verified review (1519469)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Flu injection, kept to time
Very friendly staff and appointment was kept to time.
— Anonymous
Verified review (1519379)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good experience at the surgery
Arrived for a flu jab. The receptionist welcomed me in. Was seen by the Nurse very quickly. Good hygiene measures in place.
— Anonymous
Verified review (1519036)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Superb, I have always been treated with respect.
Very good, I was treated with courtesy and respect. It was as good as it should have been. Thank you.
— Bernard H
Verified review (1518820)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Receptionists at Crookhorn
They are always very polite and willing to help.
— Anonymous
Verified review (1518810)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment booking system
It took me 1/2 hour to get a blood test appointment which will happen in 10/7. Let’s hope it’s nothing that needed urgent attention...
— Anonymous
Verified review (1518286)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are currently working hard to reduce our 'Do Not Attends,' in October at Kingston Crescent 135 appointments were not attended, this is a total of lost clinician time of 55.3 hours or 2.3 weeks, an average cost of £1,729. If these had been cancelled more appointments would have been available to others.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Next of kin
Crookhorn Lane Surgery
Very helpful and kind.
— Anonymous
Verified review (1517869)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Blood pressure Test
An excellent service by a very competent nurse.
— Colin H
Verified review (1517518)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit review
I have attended the surgery 3 times in the last few months and I was met with a smile and advice about the protocol in place and each time I was treated excellent and with a smile by all the staff. Well done Crookhorn Surgery.
— Anonymous
Verified review (1517494)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Friendly and informative
The whole experience was very efficient and well delivered as well as friendly and informative.
— Terence G
Verified review (1517380)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Excellent care
In my experience I have found the care from Doctors excellent and staff have always been helpful in all my enquiries.
— Anonymous
Verified review (1517377)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
The nurse was nice
It was quick and the nurse was nice.
— Keith C
Verified review (1517371)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Flu Injection
Very happy with Covid-19 measures on arrival. Very short wait to be seen and treatment good.
— Ian G
Verified review (1516599)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test & Flu Vaccination Appointment
Blood Test, at which I was also given the Flu Vaccination, therefore saving the Surgery's precious time as well as my own. The nurse also checked my Blood Pressure upon my request and provided me with a monitoring chart, which I will be returning to the surgery (as the lower figure is causing me concern and headaches).
— Robert W
Robert W works at Bobwoodhead.com as Music composer
Verified review (1516381)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
Met at the door, temp taken. Asked to sit in the spaced-out chairs. Waited less than five minutes, called through, a couple of questions and out again in one minute. Very well organized.
— Terence O
Verified review (1516348)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First visit since March
I went for a flu jab. Not been to the surgery since March. I was wary but meet by friendly staff. Directions were clear as to what to do and where to be.
— Anonymous
Verified review (1516283)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Always good service, everybody polite and friendly, not nice to have to go to doctors but it helps.
— David S
Verified review (1516273)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great nurses really helpful
Good service from the nurses
— Lorraine P
Verified review (1516271)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
