The older receptionist needs to improve her customer service. I’ve not been to a surgery in along time and she just expected me to no what to do. I didn’t no I had to sign in until someone came in after me and I watched him do it.
— Donna C
Verified review (1516268)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that our service has been inadequate we will share your comments with our team
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Blood Test Appointment
All was well in the end. Unfortunately the receptionist did not have my appointment listed.
My wife made the appointment for me and received texts to remind her of the appointment despite it being for myself.
— Patrick D
Verified review (1516264)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry for the administration error and will try to avoid this is the future.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Not GP medicine as I know it.
I had great difficulty handing a letter in, concerning a medication I have had before and now cannot get on repeat. I was told to fill in the form on line, but this was not appropriate to my letter, so I persisted. The letter brought a phone call in response, with a request to have a blood test and then phone in for a medication review. I did both, but all the available appointments were booked and I must phone again, when I might be lucky.
— Vivien B
Verified review (1516260)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We cannot respond to specifics, however we are sorry that we have not provided a more efficient way of resolving your medication issue. We have made some recent changes to this, so should this happen again please contact the Operations team on 02392 627765 who will assist you.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Absolute shambles of the phone lines
Why this surgery thinks its acceptable to let you call, let you hold and listen to all the chatter, then selecting your option only to eventually say lines are busy and to hang up and try again later is absolutely beyond me. Do they not realise that people that are calling the surgery are more than likely genuinely worried about a health matter, so to end the call like that is terrible. Also, the other day after I eventually got through the woman that answered decided it was too hard to hear me so promptly hung up. Disgraceful.
— Anonymous
Verified review (1516231)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Recent visit for flu jabs
My husband and myself went for our flu jabs The waiting room was well spaced out. Our appointment was on time and the nurse also noticed we should have mmr and tetanus which was after a short wait by Dr Gohill. Everybody was very nice and friendly and made us feel safe and well looked after. The receptionist was very helpful too. Thank you.
— Diana T
Verified review (1516230)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab /b12
I was on time for my appointment so was the nurse and to save me the trouble to come back in two days she gave me my b12 injection as well. Mandy was as efficient as always.
— Carol M
Verified review (1516193)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
I'm not a patient but have to bring my elderly mother in law and have always found the staff most helpful. Thank you.
— Joan T
Verified review (1516189)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Crookhorn Lane Surgery
Very efficient and caring.
— David K
Verified review (1516173)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Helpful and friendly
All staff very helpful and friendly.
— Emma S
Verified review (1516143)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Always satisfied
Always satisfied, it was quick and easy to get my flu jab.
— Michael D
Verified review (1516138)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Appointment
The blood sample I had taken was not a smooth process and left me with extensive bruising.
— Martin P
Verified review (1516128)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that our service was not smooth we will share your comments with our team
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Covid secure
Covid secure, brilliant and helpful staff, prefer to go here then my actual doctors, seems more friendly and staff can't do enough for you.
— Marie P
Verified review (1516125)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Crookhorn Lane Surgery
My last experience was awful o was invited by several messages to have the flu vaccine I booked one and cancelled as was poorly u received further invites to have the vaccine so booked it went to the surgery waited for my appointment to be questioned by the nurse with the door wide open why I was no longer pregnant! It would have all been on my notes she then said I was not eldgible and sent me away it was all very upsetting and humiliating! Terrible terrible experience I am put off ever going to the surgery again
— Anonymous
Verified review (1516113)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your email. I am sorry that you received such a poor service from us. I will share this with our team and make changes to avoid this happening again in the future.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Flu vacination
I went on line and booked a flu jab, I was given a appointment for the next day. On arrival I was met at the door and directed to a chair, within a minute I was called and had my flu jab. The whole experience was very professional and the staff polite. I also asked for a system on line password for my wife and within 5 minutes she had received a text. Well done Crookhorn Surgery, I will be using this surgery if possible in future.
— Anonymous
Verified review (1514500)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu Jab/Blood Test
Appointment was for the flu jab and a blood test, the blood test having already been cancelled from a week earlier. Had the flu jab, no problem apart from still having a bruise ten days later, but the nurse was unable to do the blood test and so had to re- book. Staff are first rate and respectful in difficult times.
— Pamela P
Verified review (1514353)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
'Flu injection
My wife and I attended the surgery to have the annual 'flu injections.
— Anonymous
Verified review (1514166)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic Review
Quite satisfied with facilities and how I was treated as a patient.
— Julian T
Verified review (1514116)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First class experience
First class experience, first class treatment, we ended up having more than just our flu jab. Doctor was friendly and efficient.
— Valerie J
Verified review (1514090)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu and Tetanus vaccinations
We were greeted by a very cheerful and professional Dr Swindel who gave my husband and I our
Vaccinations.
— Stella K
Verified review (1514085)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test and flu jab
Quick and painless as usual.
— Jeannette K
Verified review (1514056)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
