Verified review (1514031)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great Surgery
Always friendly efficient and you always get to see the appropriate member of the medical team to deal with your problem.
Since the pandemic the staff have gone over and above to ensure you still receive medical advice.
— Elizabeth H
Verified review (1514003)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent Service
In and out in about 10 minutes, could not have been quicker, excellent service.
— Kenneth B
Verified review (1513989)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nothing is too much trouble
Happy with everything that has happened at the surgery, everyone is always helpful and happy to help, nothing is too much trouble.
— Anonymous
Verified review (1513964)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Getting a blood test and flu jab
Temp taken at door. All usual hygiene practices in place. Checked in, sat down for just a moment and taken through for treatment, no waiting. Outside again in just a few minutes.
— Anonymous
Verified review (1513963)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Superb
My experience with the diabetes has been superb.
— Anonymous
Verified review (1513958)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Crookhorn Lane Surgery
The staff and the service are good
— Anonymous
Verified review (1513938)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
I got a Flu Jab
A member of staff efficiently and swiftly stuck a small needle in my arm, quicker than completing this review.
— Simon B
Verified review (1513933)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Straight in and out. Good service.
— Anonymous
Verified review (1512312)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
When I ask to see a doctor I expect to see one in person.
Seeing doctors on line, on the phone, by video clip or by any other means than face to face in a surgery is
a)damaging to patient/doctor relationship
b)damaging for correct diagnosis
c)assumes that all patients can be treated correctly, by remote means. This can mean that the patient can be completely given an incorrect diagnosis and provided with the wrong medication.
— Anonymous
Verified review (1511582)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback due to current circumstances it is much safer to have appointments over the phone rather than face to face for both our staff and the patients
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Daily visit to surgery for a week
Covid-19 rules you had in place we’re very good. Organised and efficient on arrival and able to maintain 2 metre social distance at all time. Felt very safe.
— Anonymous
Verified review (1511578)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Inconsistent messaging and inflexible processess
Messaging changes depending who you speak to. Processes are extreamly Regid not taking into account the complexity of illness/situations of patients. Tried to make a complaint about my personal circumstance and was basically just quotes the process and policies which I already understood.
— Anonymous
Verified review (1511568)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that we have not provided a service to your expectations, we will share your experience with our team and make changes where possible.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick & Easy
Routine visit to the surgery. Easy to make the appointment and in and out in a flash.
— Kenneth W
Verified review (1509319)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Polite, efficient
— Anonymous
Verified review (1509101)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Trying to book appointment
Trying to book and appointment.
I was not able to fine/ understand how to book an appointment. So I sent an email.
— Jennifer H
Verified review (1508851)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
It’s all so easy
Always there when I need them. Fast reliable service for repeat prescriptions. Nothing too much trouble. Delivery is quick and friendly. Makes everything easy
— Susan D
Verified review (1508421)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
All went well and on time.
— Patricia A
Verified review (1508393)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn success
Visiting surgery on first trip out of house, since March. All was fine including being met at door and having warm greeting and temperature check. Guided to cleansing Station and digital book in, then socially distanced seating for a short wait before I was called into consulting room. No problems and I returned home satisfied with outcome.
— Rachel W
Verified review (1508336)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood pressure test
Arrived on time, was seen promptly, as was the procedure.
— John E
Verified review (1508272)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient and prompt
Efficient and prompt with clear instructions on feedback.
— Andrew S
Verified review (1508196)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
