Fantastic, once you can get past the abysmal telephone system
Once in the surgery cannot fault the practice. Staff are lovely and helpful. The telephone system has been designed to dissuade you from making contact though.
— Richard J
Verified review (1508155)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fasting Blood Test
The receptionist tried to get me the earliest appointment as nothing by mouth for twelve hours which was very kind of her.
I was booked in for an 0930 appointment which was carried out on time and with no hassle very appreciative.
— Marshall C
Verified review (1508138)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Nurse was unaware of my appointment I was kept waiting. Receptionist unhelpful too busy gossiping
— Marilyn W
Verified review (1508046)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that our service has been slow we will share your comments with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Well organised
First time I've been there, well organised with the COVID rules. Friendly staff.
— Tracey S
Verified review (1508039)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
3 Monthly Vitamin B12 Injection
My appointment was for 11,40 am. I rang the front door bell at 11.30 and was admitted to the waiting area, remembering to use hand sanatizer laid on, before 'booking in' I was promptly attended to at approximately 11.40 and within 5 minutes had had my injection, and had left the surgery by 11.50.
— Donald S
Donald S works at N/a as Retired
Verified review (1507889)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Very satisfied, friendly, helpful and polite.
— Anonymous
Verified review (1507810)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First Class
I was extremely impressed with the service, very caring nurses and staff.
— Anonymous
Verified review (1507809)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
They all Care!
Everyone at the two different surgeries I attend go out of their way to help you and make you feel they care, Receptionists, Nurses, Doctors, They all Care! Thank you everyone.
— David S
Verified review (1507213)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Telephone call
Did an e consultation online and Dr called me next working day, I was satisfied with the outcome.
— Dawn F
Verified review (1507184)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are satisfied with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good attention given and organised well
Crookhorn Surgery is very good once you are there but trying to get an appointment is very difficult having to go through the phone system there are times when it would be better to be able to phone Crookhorn direct, and much quicker if you are just wanting some results,
— Elizabeth W
Verified review (1507169)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E Consult services
My first choice now is to use the E Consult services online, as the response is very fast and efficient
— Samantha S
Verified review (1507090)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Feedback on recent interatction
No great, it is difficult to get through on the phone (very painful experience), so I went in to the surgery. My query was on a repeat prescription. I was told I need a blood pressure check, I was then told I need to speak to someone on a call back. No time is given for this, I am working and not always able to answer a call without prior notice, to then be told not sure why this was scheduled. I am currently dealing with a Dr at St Marys. The whole thing was a compete waste of time.
— Katie B
Verified review (1506546)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither likely nor unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Help with Asthma & masks
Many thanks for your help with concerns with my Asthma.
— Tina G
Verified review (1506380)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests
I attended Crookhorn Surgery for fasting blood tests the staff were friendly, efficient, my appointment was on time, the nurse who did the test was very efficient, it was the least painful blood test l have ever had, I was finished in 5 minutes.
— Carol S
Verified review (1506112)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I have always given a high standard. But lately with appts they sometimes get them incorrect .
— Shirley C
Verified review (1505915)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Brilliant
Well, first I got lost, typical of me! But while at the surgery I found them all to be brilliant given the current climate conditions.
— Alison E
Verified review (1505913)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Phone call with doctor
Dr was extremely kind and understanding and didn’t rush me
— Jacqueline K
Verified review (1505912)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Very profesional
— David A
Verified review (1505905)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Attended Nurse Appointment
I had to attend for a routine smear test. I am usually very apprehensive as I usually find it very uncomfortable and painful. However, this time it was not painful and very quick which was a relief.
— Jane M
Jane M works at N/A as Retired
Verified review (1505885)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic Clinic
An appointment in this difficult time is never easy, but I was treated well by all staff.
— Nuala H
Verified review (1505884)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
