Crookhorn Surgery

ECG

A thoroughly pleasant experience although some time was taken to ensure that the equipment was working correctly.

— Christopher P

Verified review (2335947) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

B12

Every 6 week injection

— Barry S

Verified review (2335894) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Blood test

The nurse who took my blood was very friendly and made me feel comfortable

— Kelly-anne M

Verified review (2335855) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood tests with nurse

I had to have my blood tested this morning for quite a few things; the nurse had several phials to fill.
The nurse was extremely kind, efficient and pleasant to talk to.

— Julie W

Verified review (2335844) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test.

It was on time and was completed professionally and I was out very quickly.

— Joyce F

Verified review (2335836) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Very informative, kind and helpful and responsive

Informative, responsive and helpful at all times

— Anonymous

Verified review (2335832) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Online via ANIMA

This service is very good for those who can navigate online services. I found it extremely helpful. I was called by a doctor and given an appointment that afternoon.

— Dianne L

Verified review (2335828) Review left 5 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Amazing, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Due my B12

The Nurse was absolutely lovely & very efficient, she had my next appointment already for me.

— Debra W

Verified review (2335827) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Urgent request

My Grandson has autism so when he said he had a sensitive health problem I used the new online system. And although it said it could take 3 days, I got a call very quickly with a doctor appointment. Which was a relief for my grandson.

— Anonymous

Verified review (2334656) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback, I am glad to hear positive responses regarding our new system.

Overall, how was your experience of our service? Very good

Blood tests

Appointment was on time. Was dealt with very professionally.

— Anonymous

Verified review (2333564) Review left 6 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Asthma review

Appointment on time, Nurse extremely pleasant, and professional. Great service

— Larraine C

Verified review (2333006) Review left 6 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

EGC taken

The nurse who carried out the EGC was friendly, efficient and exceptional at her job.

— John P

Verified review (2332652) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test

Appointment on time.

— Anonymous

Verified review (2332627) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Great doctor - poor reception staff

The Sikh doctor was excellent, saw me listened to me and took my health care seriously and referred me immediately to the hospital. Thank you
Admin staff as always very poor with customer service. It felt like my arrival had burdened them, I was over an hour early, no interest in accommodating or trying to be flexible. I waited patiently throughout to be seen.

— Anonymous

Verified review (2332596) Review left 5 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. 1 hour early for your appointment is a long time, clinicians appointments are back to back (whether that is in person, or on the phone), so it is highly unlikely that you would be seen so early unless there was a cancellation.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Quick service

I was seen promptly and the blood sample was quick and painless.

— Anonymous

Verified review (2332467) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Took three lots of blood

The Nurse I was seen by is always very good

— Anonymous

Verified review (2332394) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood pressure Check

Blood test appointment was on time. The nurse/clinician was helpful and friendly.

— Garry K

Verified review (2332191) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Asthma review

Always happy to see Lisa for my annual review, she puts you at ease as I’m an anxious patient. She is friendly and very professional and thankfully I could see her at my surgery in Crookhorn which was so nice

— Mandy D

Verified review (2332113) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback, I am glad to hear you are happy with the appointment.

Overall, how was your experience of our service? Very good

Great service

Seen by dr at 9, thorough examination and by the time l got home a referral had been booked for me.

— Anonymous

Verified review (2332056) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test to check for pre diabetes

Was checking for pre diabetes but there were no results for that in my notes

— Lisa F

Verified review (2331906) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

We are sorry to hear that your pre-diabetes results were not available in your notes. Please contact the practice directly so we can check your results and provide the appropriate follow-up and guidance.

Overall, how was your experience of our service? Very good