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Crookhorn Surgery

Crookhorn Lane, Purbrook, Waterlooville, Hampshire, PO7 5XP

Excellent rating from 2736 reviews

5 out of 5 stars

+ 78 reviews from Google 2814 total reviews

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Latest Reviews by Working Feedback

Crookhorn Lane Surgery

4 out of 5 stars
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The doctor was very helpful and gave me the tablets I needed.

— Michael G

Verified review (1500920) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 4 out of 5 stars

Crookhorn Lane Surgery

5 out of 5 stars
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Safe and friendly behaviour.

— Abdul H

Verified review (1500915) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide your kind comments.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 5 out of 5 stars

Blood test

5 out of 5 stars
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Routine blood test done efficiently and on time .

— Anonymous

Verified review (1500850) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recent experience

2 out of 5 stars
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It is so frustrating that my prescription always get mixed up and even go to the wrong place. It is so hard to get to talk to a doctor - and in the last six month I have been in hospital most of the time and had NO support from the doctors.

— Alan J Alan J works at n/a as retired

Verified review (1500848) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that our service has been "frustrating" we will share your comments with our team
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely unlikely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

First class in all respects

5 out of 5 stars
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First class in all respects. Follow up appointments instigated by practitioners. Thank you.

— Michael M

Verified review (1500847) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood test

4 out of 5 stars
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My experience of visiting the doctors during this difficult time was quick and easy

— Anonymous

Verified review (1500840) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

My Doctors Excellent Group Practice.

5 out of 5 stars
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Whole Practice runs smoothly, Everybody pleasant polite and very helpful. Thank You.

— David S

Verified review (1500839) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

B12 apointment

4 out of 5 stars
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Very efficient nurses, frieindly.

— Anne R

Verified review (1500837) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Get a new phone system or give the surgeries their own number!

5 out of 5 stars
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Was contacted by the surgery to go for a blood test, I went, it was done on time, all very straight forward and well organised.

I don't have a problem with the Crookhorn Lane Surgery but I do have a major problem with your telephone system, if you don't get this sorted I may have to look for an alternative to gp ..... the waiting time for someone to just answer the phone is horrendous and unacceptable!!

— Nicola C

Verified review (1500836) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely unlikely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood-test review

4 out of 5 stars
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I was in surgery for a routine blood test after having continued throat infections.

— Adam C

Verified review (1500834) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your rating, we are pleased you had a positive experience.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Review

5 out of 5 stars
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Good service

Phones could be better

— Malcolm M

Verified review (1500832) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice. We continue to monitor our phones in terms of call volume and response times, and hope that we are able to further improve the patient experience.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Good Service

5 out of 5 stars
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Very good service. Staff very friendly

— Anonymous

Verified review (1500831) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very good

5 out of 5 stars
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Everyone was very helpful and respectful.

— Anonymous

Verified review (1500817) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Visit for a blood test

5 out of 5 stars
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Excellent. No waiting and the test was simple

— Anonymous

Verified review (1500813) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Professional

Blood test

5 out of 5 stars
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Very good straight in and out again

— Anonymous

Verified review (1500812) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

I felt safe

5 out of 5 stars
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Everyone was very helpful and I felt safe.

— Alison S

Verified review (1500781) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 5 out of 5 stars

Crookhorn Lane Surgery

5 out of 5 stars
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The secretary, the nurses and the doctors are excellent.

— Sean D

Verified review (1500779) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 5 out of 5 stars

Friendly, helpful

4 out of 5 stars
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I found the staff to be very friendly and very helpful.

— Patricia S

Verified review (1500775) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 4 out of 5 stars

Crookhorn Lane Surgery

4 out of 5 stars
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I use it once a month to collect my tablets and I find the staff very polite and cooperative

— Clarence W

Verified review (1500776) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 4 out of 5 stars

Good safety precautions in place

4 out of 5 stars
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Friendly practice and good safety precautions in place.

— Anne W

Verified review (1500774) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall? 4 out of 5 stars