Regular 3 month appointment for prostate cancer injection
— Francis J
Verified review (1500629)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Surgery feedback
Very satisfied in using Crookhorn surgery.
— Eileen T
Verified review (1500608)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone consultation
Got phone call back within 1 hr. Doc very polite and explained things well. Initial phone call to centre very good too.
— Elaine L
Verified review (1500593)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Blood test
I have attended Crookhorn Lane Surgery twice, once in April and then in May, each time the process was easy and straight forward, on entry requested to use sanitiser before using the screen for attendance and again after using, seating was ideal for social distancing whilst in waiting area. The nurses explained what they were doing, on the second appointment I had a trainee who was Being monitored By an experienced nurse, the trainee was excellent and confident.
— Anonymous
Verified review (1500587)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone call regarding rash
Had very prompt phone call back with advice and prescription was sent to my local pharmacy, which I was able to collect the same afternoon.
— Janice D
Verified review (1500584)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Other
Great service
I see a nurse every week and have always received outstanding service from all staff. The receptionists are all very helpful and in the situation we are in handled everything really well as do the nurses, I can’t praise them enough, just to say a huge thank you.
— Christine H
Christine H works at First Group as Travel Clerk
Verified review (1500577)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Annual routine blood test and repeat requested by GP
First visit, all social distancing measures appeared to be in place and clearly explained , quickly seen. However we were concerned the phlebotomist, I think a nurse in navy blue was not wearing a mask. I mentioned this when I made the next appointment and the phlebotomist was wearing a mask at the next appointment, more reassuring. Pre arranged diabetic phone call on time and I was given plenty of time and grateful.
— Stephen H
Verified review (1500574)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
When it works, it works
Nurse rang to check email details. Picked up I was mentally not good. Arranged for Dr to call. Unable to do anything for me due to lockdown but suggested contacting Positive Minds - which I did. Practice brilliant when it works BUT had I tried to contact the surgery because of my fragile mental health, I would have not got an appointment.
— Deborah H
Verified review (1500573)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
All safety measures were in place. Seen quickly. Staff friendly and efficient. Thank you.
— Ramon B
Verified review (1500570)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit to get repeat prescription
Very helpful, not sure of the name of the lady who dealt with my query but she was knowledgeable, courteous and understood why I could not do this on line. She was also very helpful regarding the result of my most recent blood test ( Prostate cancer monitoring). The test was carried out some 4 weeks previously but the result had not been communicated to me. It would seem that the common practice is not to inform the patient if the result is such that " no further action is required". No news is good news perhaps but she understood my concerns. Peace of mind is very important to the patient and for the sake of a text or email to me my worries would have been dispersed.
— Anthony B
Verified review (1500568)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither likely nor unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Routine blood test
Not my usual surgery, but made very welcome and felt very safe at an extremely worrying and uncertain time. Thank you.
— Gillian B
Verified review (1500565)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Blood test.
I was collected from the waiting room before the appointed time. A very pleasant lady carried out the procedure and we had a chat.11/10
— Anonymous
Verified review (1500551)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent visit
Very professional and friendly
— Anthony R
Verified review (1500546)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Excellent surgery
A fine hard working surgery, very kind and caring, thank you.
— Stephen W
Verified review (1500545)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit at surgery
100 percent positive
— Robert K
Verified review (1500544)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Severe sinus issues on going/ fatigue and tiredness/ dull headache
Have had an on going breathing / sinus issue for quite some time .
A different doctor was kind enough to give me a longer medication supply in the hope it clears things up as I hadn't slept well in a long while, which I am now able to do!!
Dr Manning wouldn't help me on this matter as said it was just a allergy, but certainly a week into my medication and already feel much better, no headaches and able to work without lack of rest.
— Anthony R
Verified review (1500541)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I am a Crookhorn registered but had to attend Cosham Parkhouse Surgery
When attended to I was very satisfied with the service by all.
— Brian W
Brian W works at full time wife as Carer
Verified review (1500540)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Asthma Review
Had an Asthma review this week. Nurse contacted me by text initially to let me know I was due one and at what time and day she would call me. She rang when she said she would and spent a good amount of time talking to me. She was really friendly, polite, thorough and explained everything clearly to me, asking questions where necessary, offering the best advice and giving me time to ask any questions that I had. A really positive phone call and has made me feel better about my Asthma which has returned.
— Anonymous
Verified review (1500539)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
6 monthly diabetes clinic
The nurse was on time with telephone call. I had had a blood test the week before and was worried because of the lockdown I hadn’t been able to do what I was supposed to do with regards food but was really surprised my diabetes was better than six months ago. I was told it was because I had been out walking. I did it very early in the morning as I had to be careful because of age and underlying health problems. It was a very good chat and helped me no end after being anxious.
— Myra J
Verified review (1500538)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
1st visit at surgery during lockdown
The surgery was very organised with excellent PPE in place. The staff were friendly, approachable and informative.
— Anonymous
Verified review (1500532)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
