I was impressed with how the surgery was coping sensibly with everyone with the Coronavirus around.
— Anonymous
Verified review (1498310)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
A caring surgery
Everyone is always very polite and very helpful. The increased use of it for booking appointments is very useful
— Michael H
Verified review (1498160)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and professional
Team were very good and done what they could to help.
— Anonymous
Verified review (1498145)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very friendly and thoughtful staff
All the staff were hospitable, kind and friendly and accommodating even though I was so late for my appointment. Thank you so much for that. Just wish we could nice coffee at the Paulsgrove and Cosham surgeries as well - it’s only fair.
— Anonymous
Verified review (1497218)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
GP visits
I felt that the team was very helpful and supportive.The care was great. Please keep the good work.
— Martin T
Martin T works at St Magnus Hospital as Deputy General Manager
Verified review (1497090)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccinations
I requested a fresh pneumonia vaccination, as my last one was in 1998. Although it wasn't due until June 2020 when I will be 65, the surgery agreed that I am in a vulnerable group with at least two underlying health conditions, so it was given to me 3 months early, due to the coronavirus and my travel plans.
— Robert W
Verified review (1496898)
Review left 5 years ago
This review was collected via online systems.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
On time, helpful
The appointment was on time and very helpful guy I saw.
— Shaun C
Verified review (1496290)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Always do their best for their patients despite their crazy workload
More than 20 years using this surgery and always impressed at how they adapt to the increasing pressures. Not just the gps and nurses, but the reception staff are great too.
— Rachel G
Verified review (1496033)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Booking an appointment and consultation with Doctor
Excellent customer care and professionalism.
— Colin F
Verified review (1495974)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Telephone consultant
Review of my medication, doctor asked lots of questions about how I was feeling, how I felt, how new medication was for me.
Dr Manning was very thoughtful and humorous and answered my questions as well as informing me of a few things I didn’t know but was grateful to hear.
— Samantha M
Verified review (1495892)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Quick, helpful
Was surprised how quickly I got an appointment, were very helpful.
— Alice B
Verified review (1495858)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Very satisfied with service
As usual, my treatment at this surgery has been very good indeed. Very satisfied with the service, could not ask for better.
— Helen B
Verified review (1495804)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Timeous
One attended last week in the swiftest imaginable manner, c/w a waiting period of approximately 60 seconds, quite remarkable by comparison with waiting times remarked upon elsewhere within the NHS, congratulations!
— Hugh M
Hugh M works at Hugh Milner as Woodland Agent
Verified review (1495793)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Doctor Appointment
I have had to see Doctor twice last week for antibiotics for chest infection. I have been seen twice and another antibiotic prescription left for me. I am very pleased with the service at this difficult time.
— Gloria B
Verified review (1495646)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Pressure Visit
I had to have my blood pressure and blood test done, my appointment was for 9.30, but I was seen earlier, the visit was pleasant, the nurse was chatty and efficient. I am fortunate enough not to have to visit often, but when I have, I am always treated well. In the past the surgery was very helpful dealing with my Mother who had Dementia, she was always seen by the same doctor, which meant she never got confused. Thankyou.
— Anonymous
Verified review (1495590)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Surgery could be more accessible
From a bricks and mortar perspective, the building is dated, and is far short of modern standards even when the latest set are even more forgiving.
As a service, getting an appointment urgently is effectively near impossible given the stated 'best way' is to
1. Get to the surgery in person at 8am to request a call back.
2. Dash home.
3. Speak to doctor and maybe...
4. Dash back to surgery.
Not at all practical when one's carers arrive at 8am... Getting there is a 20 minute run (in all weathers) in wheelchair.
— Andrew B
Verified review (1495587)
Review left 5 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Bronchitis Infection
Seen straight away and given treatment.
— Nuala H
Verified review (1495517)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Doctor
Doctor was very helpful and understood my problem
— Russell L
Verified review (1494195)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
Only a short wait, undertaken very efficiently.
— Christopher P
Verified review (1492764)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Routine blood test
Seen on time, blood taken quickly and efficiently.
— Anonymous
Verified review (1492690)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
