I had several minor concerns which I thought did not constitute an emergency doctors appointment so having the nurse review them was not only reassuring but very positive.
— Joy H
Verified review (1492594)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Unscheduled visit to surgery
I popped in to have my pneumonia vaccination; receptionist was super helpful and a nurse was available to do it for me after a few minutes wait. I was very satisfied thank you.
— Patricia S
Verified review (1492570)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very nice people
Very nice people, received well, spoken to nice, thank you.
— Sean D
Verified review (1492568)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Didn't expect the speedy service I received!
I knew I needed antibiotics as suffered with similar problems since childhood. Phoned on the 'dot' of 08:00 and as usual, but always the same message, lines are busy etc, when I did finally get into a queue I asked for a Telcon with Doctor. Was called back within 30 minutes and had an appointment that morning and got the meds I needed. Previous experiences have not always gone as well.
— Anonymous
Verified review (1492559)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Always can get an appointment when needed.
— Anonymous
Verified review (1492556)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Recent appointment
Prescription requests take too long, I've had to wait over a week despite chasing. Receptionist give me wrong information about prescription being signed by Dr. No routine appointments available online, need more receptionist on general appointment line.
— Anonymous
Verified review (1492548)
Review left 5 years ago
This review was collected via SMS feedback service.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Emergency Monday Appointment
I called up to see a doctor 5 days after going to the walk in centre at St Marys. At St Marys I was told I had pharangytis and didn't need antibiotics, but after 5 days it was very apparent that I did need them. I went in to see the nurse practitioner. She was very helpful and understanding and took time to listen to me. She gave me the antibiotics and signed me off for the rest of the week.
— Anonymous
Verified review (1492532)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Good Work
Went to Reception for booking. I would be much happier if emergency booking is as easy as this.
— Anonymous
Verified review (1492527)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recommended
Apart from the telephone booking system, which is terrible, 23rd in the queue and 30 minutes later 11th. The figures used are averages and they should be assessed in real time! Getting through to Crookhorn reception is just as bad as waiting in the queue for an appointment, please return so our calls can be directed by pressing ‘2’. Having said that, you cannot fault the Reception staff, nurses and Doctors they are first class. Special mention of my Diabetes Nurse Nikki Woolhead, for her knowledge, positivity and care.
— Tracy M
Verified review (1492118)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Happy with Service
I am happy with the service I received, the doctor to the reception staff were kind and courteous. The doctor was very informative and I received the appropriate treatment.
— Nicola E
Verified review (1491462)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Went for a blood test, it was done.
— Anonymous
Verified review (1489961)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Non urgent appointment
The gp and service once I managed to get an appointment was very good. However, the telephone system is terrible. It took me 3 phone calls over 2 days to get absolutely no where after patiently waiting from 16th in the queue at one point.!!!! I was eventually advised to go on line at 7pm as a few routine appointments would be released. I set my alarm for 6.55pm and managed to get an appointment.
— Suzanne C
Verified review (1489021)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Had to take morning off work to phone, phone queue starts at 8am, 23 in queue . Once through have to wait to a nurse or doctor to phone back.. desperately need to provide routine appointments so working people can pre book appointments.
— Anonymous
Verified review (1488891)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Kind and friendly nursing staff
I came in to surgery for a blood pressure check and routine blood test. Louise and her colleague (who was retiring that day) were professional and put my mind at rest when my blood pressure reading was normal, after using the Pod which produced a very high, inaccurate reading which caused me concern. They stressed that they often had to carry out repeat BP checks following use of the Pod. In my opinion this should be removed as it causes undue concern to patients. I check my BP at home about once a month so knew the Pod result was way too high.
— Anonymous
Verified review (1488873)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Mainly positive feedback.
When you can get through the service is excellent. Staff are friendly and helpful and GPs are good. Online referring is excellent and a GP or nurse gets back within 24 hours. Saves a trip to the surgery. Triage also good.
Only criticism is being able to get through as phone lines always busy and can’t wait when I am 15 in the queue as working.
— Philippa K
Verified review (1488788)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Staff always very helpful.
— Nicola G
Verified review (1488761)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Great care
Great care and precautions taken.
— Valerie T
Verified review (1488743)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are glad that you had a pleasant experience with us at Portsdown Group Practice we will share your comments with our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Appointment
Need more staff should we get a flu outbreak or CR19 outbreak
— Trevor P
Verified review (1488735)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback which will be shared with our team. We are constantly monitoring, our staff levels and matching resources to anticipated demand thereby reducing the queues at reception. All our surgeries have self-check-in screens which are proven to reduce queues and we encourage all our patients to use this if possible.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Could not ask for more
I have been a patient of the Portsdown group of surgeries for many years, I have never had any complaints regarding their professionalism, code of conduct or their discretion.
My current main surgery is the Crookhorn practice and I could not rate them high enough, they are 100% efficient in what they do, whether it be booking an appointment, arranging a repeat prescription or just giving general advice. they are great at what they do, please never change.
— Michael W
Verified review (1488491)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
New experience
I live in Southsea and this surgery was the only option I had in getting an appointment. I was very pleased to be seen at such short notice, luckily enough i could drive there. The surgery had a decent car park and I was welcomed at reception.
— Nicholas M
Verified review (1488464)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
