Needed to visit the doctor with on going wrist pain. First time i have seen a doctor in years how things have changed, met the doctor who had a look at my wrist looked up my file and told me to make a appointment at the QA for an X ray just to be sure. I feel really sorry for all the doctors who work here, so little time to spend with people, sad.
— Mark N
Verified review (1488410)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Steroid Injection
The injection was to help with my arthritis.
— Allan D
Verified review (1486936)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Explained everything brilliantly
I recently visited the surgery with my daughter for an appointment with Dr Gohil. He did not keep us waiting at all and was absolutely fantastic and put my daughter at ease straight away. He was very considerate and explained everything brilliantly.
— Karen S
Verified review (1486173)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Next of Kin
Ok going treatment
I have an On going condition which Dr Mannings is usually the one I see to get help.
He's tried lots of meds and they have helped for a while.
Waiting to see Southampton hospital about it in May 2020.
— Michael R
Michael R works at Cjs as Warehouseman
Verified review (1486011)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Quickly seen
Quickly seen and kind staff.
— Cameron J
Verified review (1485646)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Problem in Ear
Told to go to pharmacy to have it checked when I saw pharmacist he told me cannot do as don’t have the equipment or training, he told me to dial 111 who told me to see a doctor so just going round in circles I ended up getting olive oil & hoping this would work all in all not very happy
— Anonymous
Verified review (1485625)
Review left 5 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn surgery
On the whole I have always had good experience with them, always efficient except when I make an appointment for a set time I don't like to be kept waiting well beyond the time as I usually have to take time off work to attend. Also I recently was told by the pharmacy that they would no longer do repeat prescriptions and would have to go online with the surgery. Why has no one from the surgery told me this and what to do to get repeat prescriptions done?
— Ian S
Verified review (1485607)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. Due to the high demand on GP services, it is regrettable, but necessary, for patients' to take ownership for ensuring timely requests for the medication they require. We would suggest your sign up for on-line prescription requests to avoid any delays.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Fast and friendly, only waited two minutes for my appointment.
— Julie T
Julie T works at Bs Care as Assistant Manager
Verified review (1485590)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Counter staff/reception is not very helpful but doctors and nurses excellent
— Daniel G
Verified review (1485367)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Crookhorn Lane Surgery
Wonderful doctors.
— Ann H
Verified review (1485368)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Blood Test
Service was fine but I was lead to believe it could be done the same day, this was not the case so I had to come back.
— Susan P
Verified review (1485223)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetes review
The review went very well and the diabetes nurse was very good at explaining about the new injection injection I was going on.
— Irene M
Verified review (1485199)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We are glad that you had a pleasant experience with us at Portsdown Group Practice we will share your comments with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Surgery.
Excellent Doctors, Nurses and staff. Great facilities and good parking. Pharmacy just next door too.
Only slight gripe is the appointment system. Unable to book an appointment in advance as never any appointment slots left.
Usually able to be get one by ringing on the day though.
— David N
Verified review (1484534)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Great surgery
I cannot fault this surgery. I have been a patient here for almost 30 years and have always found the staff and Drs extremely pleasant and helpful. The service is also much quicker now with the computerised booking in. Extremely satisfied.
— Debra B
Verified review (1484514)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests requested by the surgery
I received a phone call to inform me that I needed a blood test in spite of receiving nothing from the hospital where I have 1 set of annual blood tests. This was completed on time and as I had trouble with the blood pressure machine - this was taken too. Efficient and friendly.
— Wendy G
Verified review (1484512)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment Request
It’s been rather difficult and frustrating getting an appointment to see a doctor. The process needs to be reviewed. The online appointment booking has not worked for me. There’s never an appointment available on there from my experience.
— Anonymous
Verified review (1484507)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. In September the average waiting time for a call to be answered was 4.09 minutes at our busiest morning period and 0.41 minutes for the afternoon period. We answered an average of 433 calls in the morning and an average of 219 calls in the afternoon.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
Called in to surgery, for flu jab, for the second time as first time there was no one available to do it.
Seen quickly. Flu jab given plus two other vaccinations.
— Anonymous
Verified review (1484500)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Long time spent on the phone waiting
My biggest issue is with the phone system. It’s very obvious that having a central call centre might offer savings but if there’s not enough people working to respond then you have to wait too long. Then you tend to get shifted around and sometime the call just gets lost and you have to start all over again. In the past I’ve been on the phone in excessive of 40mins. Please just have the system ask which surgery and be put through directly to that surgery.
— Neil W
Verified review (1484499)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Visit for a blood test
Blood test was a straight forward routine appointment that was spot on time. No issues and nurse was very pleasant and polite. As blood taken was sent to QAH for analysis I cannot pass comment further on practice participation on this treatment outcome.
— Nicholas J
Verified review (1484493)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Call Center
Have had to contact call center last year for an on going medical problem. Whilst I understand you have to be in a queue on several occasions having waited for numbers to go down ,when eventually at number one I have been left waiting and then cut off Have then gone to surgery myself to get help ..Explained why but although reception have sorted the problem ,no answer as to why I was cut off from call center Time consuming and frustrating sorry.
— Irene B
Verified review (1484491)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
