Crookhorn Surgery

Had an annual Blood Pressure review, no waiting, quick, friendly and efficient! Thank you

Very thorough, good treatment by the nurse who helped me with my diabetes check.

Every appointment is always late, yet they have a big thing about appointment time. On my most recent appointment it left me in a situation where I walked out of the surgery without being seen. I arrived 10 mins early and checked in on the screen. There was nobody else in the surgery apart from me, it got to 10 minutes over my appointment time and a nurse appeared, as she appeared, a woman walked through the door that appeared to know the nurse and whammied an on the spot appointment in front of me. I tried to remain calm and left to avoid a confrontation. Utter disrespect for anyone with a busy working life who relies on times. If I treated my customers like this I wouldn’t have a business!

Every single month when my repeat prescription is due, I experience problems – and this latest situation has been the worst so far.

My wife handed both of our prescriptions in at the pharmacy attached to the surgery. A few days later she returned to collect them and was only given hers. When she queried this, she was told they did not recall receiving mine and that I would need to make a GP appointment.

My wife then went into reception at the GP surgery and explained the situation. She was told another prescription would be sent through.

She returned to the pharmacy again – this time only *half* of my medication was available. When she queried this, she was once again told to “take it up with the GP.”

In the end, I had to go in myself to try and speak to a doctor as I was becoming short of breath. As usual, no doctor was available. There rarely ever is.

Eventually another prescription was arranged for the missing medication — but by this point I had been **without important medication for three days**.

It took **five separate visits** just to receive a routine monthly prescription.

This is completely unacceptable. Medication is not optional – people rely on it to stay well. The lack of organisation, communication and accountability between the surgery and the pharmacy caused us unnecessary stress and could have had serious consequences for my health.

I have no confidence that this process will improve and no one should have to fight this hard to get medication they are entitled to.

Good service

Used Anima for first time, submitted appointment, received a response very quickly and got to see in-house physio within couple of days. Physio was very thorough in diagnosis and putting plan in place

I needed to book an appointment for a blood test so phoned in and the call handler said she would book me in on the same appointment for my B12 injection. I waited 2 weeks which is a long time when you're feeling poorly. I arrived for my appointment only for the nurse to tell me she didn't have time to do the blood test as "that wasn't how it worked". So in the time she took to tell me she didn't have time, she could have done the blood test. I was upset and frustrated as I have been unwell for some time. I spoke to a receptionist who was able to book me in for a blood test a few days later, but I still left the surgery in tears. If this is the policy then perhaps you need to make this clear to phone staff.

Takes longer to book a test than it takes to do a blood test

I have now had to do a 3rd sample due to form being lost then the second time sample being lost. When I came back to collect pots the 3rd time, young receptionist was quite dismissive “well did you fill out the form correctly” of course I had. Now after handing in the 3rd stool sample, I get a text today to repeat. This is now prolonging me getting an appointment for a colonoscopy.

I came to have stitches out which was no problem. I had a blood test booked for the following day and asked if I could have it done while I was there to save me coming back the next day and was told I couldn't. I appreciate people are busy but it would have taken 2 mins to take some blood to save me making another journey which I did. Poor customer service

I would like to send my thanks and gratitude to an amazing nurse Denise Ville. She is truly a lovely lady. I understand she has only recently joined the surgery. All I can add is you have struck gold.

I was referred for a blood test which led to me being told I should have a B12 jab. I came to the surgery and was told by the receptionist that she would ask Dr Mosley if I should have 1 jab or a course of jabs. I called in twice more but no reply had been received but I was told I should have another blood test and was booked in. I was told I would then be contacted regarding the second test but I have not been. So no follow up to either blood test. I have seen on my NHS app that results were normal although one result showed as satisfactory.

She examined me thoroughly. She was really good.

Very timely. The doctor and the reception team went out of their way to meet and exceeded expectations.

Timely, efficient and friendly

Quick wait. Jabbed and out.
All good.

Nurse very pleasant, felt at ease.

As always, it was a very positive experience

Appointment on time, lovely, friendly nurse, procedure very efficient

Didn’t have to wait to long to be seen, excellent service given by the nurse, very friendly and explained everything.