Verified review (1483482)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Question asked last Tuesday and advised that a reply could take 5 days
Reply received today as promised
— Anonymous
Verified review (1483473)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Consultation with Surgery Pharmacist
Good meeting, all questions answered and welcome advice received. Showed clear desire to ensure new medication was working for me.
— John C
Verified review (1483471)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
1st Class Service
Always a great fast service
— Raymond T
Verified review (1483469)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test for Sugar Levels
I was asked to book for a blood test to check my sugar levels as they have been slightly high in the past.
Bloods were taken with no problem and results were received the following day. All good news.
— Pamela P
Verified review (1483465)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Afternoon appointment
Booked telephone call, Dr phone as advised explained reason for call, he made appointment for following afternoon, logged in via electronic system at door, short wait, Gp checked out symptoms and sent letter to hospital for further examination. Appointment received in less than a week now awaiting operation on hand to remove lump.
— Anonymous
Verified review (1483463)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Phone appointment
Doctor Mannings spoke to me at length on the phone and explained my results very thoroughly.
— Morag P
Verified review (1483461)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
A Very Friendly Surgery
The Doctor that I saw listened to my description of my problems. She took some Blood Pressure and Temperature readings, made an assessment of my condition and then gave advice as to what I needed to do next. I felt comfortable in her presence and left the Surgery feeling in a positive frame of mind.
— Philip H
Verified review (1483448)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent!
Easy to "Log in".promptly seen by the Practise Nurse, injection fine so no problems
— Sandra D
Verified review (1483439)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Surgery and chemist Crookhorn lane.
All doctors nurses and receptionist's treat you like a real person not just a number. The only small issue would like to be able to phone direct to surgery and not through different switchboards.
— David S
Verified review (1483437)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Treatment
Excellent service, no waiting in and out very efficient.
— Barry L
Verified review (1483433)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test Ears and Feet Checked
As usual a friendly and professional visit to the practice. Always come away feeling pleased and satisfied.
— Robert K
Verified review (1483432)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Stitch removal
Lovely nurse removed the balance of my stitches having had the first five removed at Kingston surgery followed by a further 2 at Cosham Park House. She was very caring.
— Jeannette K
Verified review (1483430)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Request for repeat prescription
Has taken me over 3 weeks to get a repeat prescription. Have just been told that it "got stuck in the system".
No-one really seems to care at this practice. Frustrating beyond measure. No wonder my blood pressure is always sky high when I visit!
— Anonymous
Verified review (1483429)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. Due to the high demand on GP services, it is regrettable, but necessary, for patients' to take ownership for ensuring timely requests for the medication they require. We would suggest your sign up for on-line prescription requests to avoid any delays.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Always able to get a sane day appointment
Crookhorn surgery has always been great. Each time I have needed an appointment I have called and been put on a triage list and seen that morning.
— Emma H
Verified review (1483426)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and efficient.
The health care worker was calm and immediately made me feel relaxed. The procedure was done well and follow up was explained.
— Claire H
Verified review (1483423)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent visit
Another excellent visit, everything like clockwork as usual. Thank you.
— William C
Verified review (1483422)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment with Doctor
My appointment was with a trainee doctor from QA Hospital and she went through everything carefully, inputting on computer as she went along. She asked a lot of questions and at the end another Doctor, her boss, came into the surgery. She went through everything that had been discussed with the Doctor and they made a decision together on my treatment. It was extremely heartening to hear what went on and I have to say I was really happy with the outcome.
— Myra J
Verified review (1483418)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Making an Appointment is so frustrating and annoying.
After waiting what seemed like a very long time, I was 14 in the queue, started to speak to someone and then she hung up! Terrible attitude. I hate this system, if your feeling unwell this is the last thing you want.
— Anonymous
Verified review (1483416)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
BP reading taken!
Efficiently completed by nurse Hayley 10/10!
Disappointed to be told that a BP Monitor is not available?? No time given by receptionist 1 monitor only due to faulty instruments?? Friday 14-02-20?? Information received. Not receptionist fault??
— Peter L
Verified review (1483412)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
