Crookhorn Surgery

As always taken good care of.

Had to phone for an emergency appointment. Seen almost on time, and was checked over for my problem, and was issued with a prescription.

Lots of room for improvement. Getting to the surgery is the problem. Once there the service is usually good although it could be much better. But getting an appointment?!! What are you thinking about?

My appointment for an ultrasound was helpful and Dr Mannings was very informative.

Staff and Doctors could not have been more helpful, very good service, only complaint would be the way appointments are made, the telephone system waiting time is dire, I was on hold for 37 minutes before speaking to someone, then was cut off. Went in to the surgery where the receptionist was very helpful and sorted everything out for me. Please can you not go back to the old fashion system of ,turn up take a number and sit and wait to be seen, at least that way the patient will see a doctor on the day that is required, and not in three weeks time.

I was a little anxious but the doctor put me at ease and I was able to ask questions about my condition and helped me understand my condition.

The way to make appointments has changed and now you can spend a very long time calling and calling to eventually get through to be told there are no appointments available and to try again on the online booking, which I did 6 nights consecutively with no appointments available, after 2 weeks of calls and checking online I decided to pop into the surgery I was there by 9am but again no appointments available??? It is the most frustrating way of trying to book a non urgent appointment, I eventually had to explain to the receptionist why I needed to be seen (highly embarrassing in front of a room full of people) piles was one and policeman's foot the other, so I was given a piece of paper to self refer to physio which was fine and I already have an appointment, but for the piles there was no emergency appointments for that day or routine appointments coming up?? Eventually I asked for a telephone consultation which at this point was granted, gp called and booked me straight in to see the nurse that day!! All was fantastic with the service I received from the receptionist, and the drs and nurse, yet trying to just get to be seen in the first place was a terrible system that really needs to be looked at? Maybe a walk in clinic at some point in the day might be useful? Or a different way to book appointments at lease.

Do not like new system takes to long answering phone's and appointment not there when urgently needed

Excellent service. Didn't have to wait long. Doctor was extremely helpful.

Was made to feel embarrassed about my eczema which was purpose of calling and was told more than once that my condition was badly managed. As a working mum I was seeking advice to soothe my condition - not reinforcement that it was my own fault it was so bad. I was hardly looked at during consultation - he was more interested in checking on the computer.

Went for my flu injection had a tetanus as well as it was due. The doctor was extremely good and very pleasant.

Bit of a wait to be put through to the call centre - I wont lie ! I was 26 in the queue - so 40 mins later got put through to the Call Centre ! Staff there are always nice and friendly.

I was given an appointment for a telephone triage call by Dr. Mannings - the following Tue - so exactly a week later !

Quite surprised that I would have to wait that long - mine wasn't urgent - but even so !

Dr. Manning was very friendly and knew what I had originally phoned up about - so good I didn't have to repeat myself; in my case I was feeling very tired and I had requested for full bloods to be taken. Blood request form promptly written - left at the GP surgery. I then had my bloods taken at Queen Alexandra Hospital - (where I work). I was aware however, there was a 2-3 week wait at the GP surgery for an appointment to have my bloods taken !

So I had my bloods taken on a Wednesday - and by the Friday received a very nice and friendly voice message on my mobile from Dr. Mannings - so a very prompt service - GP surgery and the labs at QAH !

My iron count was a little bit on the low side - which would account for how I'd been feeling.

Dr. Mannings was very informative as to the best course of action - and possible side effects - so could not fault Dr. Mannings - HOWEVER - trying to be proactive about your health is no mean task these days !

To get my husband to have his bloods checked - bit of a MOT - just NOT going to happen - especially when he would probably have a long long wait just to speak to someone at the Call Centre !

Sorry just being completely honest !

Mine was a simply low iron count - BUT very often to get to the root of a medical problem you need a full blood count - it tells so much but when that means nearly waiting for 3/4 of an hour on the phone....followed by being contacted the following week - SO many people could easily think 'oh - forget it' and never fully investigate their symptoms !

I do appreciate GP surgeries are so very stretched .

But it does feel like Mission Impossible to see a Dr these days !

Waiting too long to answer on triage call, no emergency apps available left in the afternoon.should never have gone with others.

Had my usual positive experience with Pam to have my blood taken.

Would be a lot better if it would be more appointments available ahead, just struggling to get to the GP not in emergency case. Thats how some issues getting as chronic and long time problems, most of the times just giving up and trying to get better just by myself

On the last 3 times i have needed an appointment i have been directed to the walk in clinic in portsmouth or seen by a nurse before the doctor

Everyone has been brilliant since I was told I had cancer. Support has been great and I thank you all so much.

Dropped in for my booster MMR and tetanus.

I had a blood test. The experience was very pleasant. Staff were very helpful and friendly. The only problem I have had in the past is that one is not able to get through on the telephone very easily. Phone is always engaged and this is very frustrating. Normally I have to wait on the phone for at least 20 minutes and then I get an automated response saying that due to high demand I will have to call again. Last experience I had to wait 40 minutes then it cut off. When a patient is sick, and have to wait on the phone for so long, one feels demoralised. I was almost in tears that last time - just waiting on the phone only to be cut off after 40 minutes.

Walked into surgery, checked in at reception, waited five minutes, doctor administered inoculation, walked out of surgery. The whole evolution took about ten minutes. Excellent!