Bit of a wait, which was unusual. Equipment didn’t seem to be working well, and took several attempts to record findings to computer. However, I wasn’t in a particular hurry, and all ended OK.
— Susan D
Verified review (1440122)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Was satisfied
Was satisfied with an appointment results.
— Natallia M
Verified review (1440108)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very nice and helpful
I attended the nurse for a bp check she was very nice and very professional, the receptionist was also very nice and helpful.
— Anonymous
Verified review (1440105)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly staff
Always prompt and friendly staff.
— Robert K
Verified review (1439024)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant, courteous and helpful
As always doctor and staff very pleasant, courteous and helpful.
— Anonymous
Verified review (1438988)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Really sympathetic
The last time I visited the surgery was to have staples removed after knee replacement surgery. The nurse was very good, my wound bled a bit and it was painful, but she was really sympathetic and as gentle as she could be. She had to put another dressing on. She also did my 2nd MMR jab. I could not fault her work.
— Anonymous
Verified review (1438977)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Attended for routine flu vaccination which was carried out by the practice nurse with total efficiency.
— Morris T
Verified review (1437406)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
It was only a blood test with a nurse. An appointment with a doctor is difficult to obtain.
— Carole P
Verified review (1437400)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely Or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisifed are you with the outcome of your treatment?
Which best describes you?
Patient
My appointment was speedy and thorough
My appointment was speedy and thorough, it was picked up on my records I needed other vaccination boosters too, so had them all done in one appointment ..job done!
— Anonymous
Verified review (1437329)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Flu vaccination
Rang late Monday afternoon to see if under 65 vaccine available, was told yes and I could go along asap that day, half an hour later had my flu jab.
— Susan H
Susan H works at Morrison's as Sales Assistant
Verified review (1437307)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Neither likely nor unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Interview with Health Care Nurse
The nurse was helpful and gave me diet sheets. She also explained the results of my recent blood condition.
— Marion N
Verified review (1437292)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Your Recent Appointment
When I got seen everything was fine. Using the online appointment or the app, I don’t consider this the best option available, especially when it give you something that you do not want an appointment for.
— Anonymous
Verified review (1437291)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we will share this feedback with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Telephone consultation, very effective and efficient
System very effective and efficient. Able to ask for telephone review. Dr called and was caring and understanding. Able to quickly decide on a future path. Very professional!
— Anonymous
Verified review (1436411)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Flu jab and Tetanus jab
Very efficient service thank you.
— David A
Verified review (1436244)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Flu Jab
Arrived at the walk-in surgery, without appointment, for flu jab. Had that plus jabs for MMR and Tetanus, all done very quickly, in and out within 15 minutes. To be fair though, the waiting room was empty!!
— Pamela P
Verified review (1435893)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Neither likely nor unlikely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Recent Appointment
I was advised twice that a walk in surgery for flu vaccination was from 8am to 2pm and no appointment was necessary. On arriving at the surgery at 12: 25pm I was advised that there was no surgery since it had finished at 12pm and that the message was in error and that this was known within the practice. Hence I would have to come back at a later date. Since there was 3 weeks between the 2 messages sent I think this was sufficient time for the error to have been corrected and avoided wasting time and money on unnecessary journeys to the surgery. At my second successful visit the service was very good.
I have visited walk in surgeries at Crookhorn over a number of years and they have invariably been problematic - excuses have been - no doctor available because he is in a meeting - come back another day; after a 2hour wait with a number of other people - we forgot about you! Obviously further refinement is required if this system is to continue.
— Anonymous
Verified review (1435886)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are sorry that our level of service has not met your expectations on this occasion, please contact Maria Martin on 02392 627765 to discuss this further.
How likely are you to recommend the company to your work contacts, friends and family?
Likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Lovely staff, amazing doctor
I was made an appointment within 15 mins of things ( blood pressure) escalating and saw an amazing doctor who I felt really listened and understood my concerns re HRT / blood pressure and anxiety.
Lovely staff.
— Samantha M
Verified review (1435818)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
A friendly and knowledgeable doctor
I telephoned on the morning. Within a minute a doctor phoned me back. We had a brief conversation and I was offered an appointment two hours later. The appointment was on time and I was seen by a friendly and knowledgeable doctor who put me at ease.
— Anonymous
Verified review (1435796)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely likely
Was the service carried out to the time promised?
Was the service value for money?
Were they considerate / helpful?
Was the service carried out to a high standard?
Running on time
Running on time. Plenty of free parking. 6 week baby check went great, staff member was friendly and answered my questions. Helpful that I could book my babies jabs at Crookhorn for Cosham Park House so I didnt need to phone Cosham Park House.
— Rebecca H
Verified review (1435665)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
My telephone appointment was useless although at my previous appointment I was asked to call back when my blood test results were available. I was offered no further advice on what to do to reduce the pain. At the previous appointment only paracetamol had been prescribed. I was told I had to wait for the Physio-team.
— Anonymous
Verified review (1435492)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
How likely are you to recommend the company to your work contacts, friends and family?
Extremely unlikely
