Dr was thorough and attentive. Getting an appointment via phone is very difficult. Waiting 2 weeks for a blood test following the initial appointment is too long.
— Karen P
Verified review (1431764)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I went to see my Doctor because I haven’t been able to hear properly and wanted a referral to St Mary’s. The Doctor looked in my ear and it had quite a bit of wax in it. I was told ears were not syringed any more but she has written to St Mary’s for an app to have my ears unblocked and for app to have my hearing checked.
— Myra J
Verified review (1431714)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thorough, efficient and not rushing
I was seen within 5 minutes of my appointment time. The doctor was thorough, efficient and not rushing. He listened to my questions.
He made a diagnosis and prescribed medication which has cured the problem which has been bothering me for months and a previous doctor had been unable to help a few weeks ago
— Marilyn A
Verified review (1431701)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Fast, friendly and efficient.
— Christopher C
Verified review (1431597)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Amazing practice
My appointments with Pam for my B12 Injections every 8 weeks. She is lovely efficient and makes you feel at ease. Highly recommend this Surgery. Doctors referrals are quick to the hospitals which is a service I have required over the last 10 months for breast check and osteoporosis diagnosis and a prolapse. Amazing practice.
— Angela J
Verified review (1430660)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent contact with the surgery
I attended the surgery to order a repeat prescription and while I was there I was informed by the receptionist that I was due a tetanus booster and a BP check as well as a telephone medication review. This was really helpful and I appreciated the receptionist updating me on these. All staff were very professional and appointments were booked for a convenient time. I have noticed the improvements in availability of appointments and appreciate the work that has gone into responding to patient needs.
— Katherine G
Katherine G works at Portsmouth Hospitals NHS Trust as Speech And Language Therapist
Verified review (1430650)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The best surgery I have been to
The best surgery I have been to in 67yrs, the staff behind the counter have always been attentive and respectful and, as you would expect, the doctors professional, excellent prescription service too.
— Ronald C
Verified review (1430646)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good doctor, difficult to access
The medical secretaries recommend using the online booking system, but cannot use it themselves. I am almost entirely unable to speak privately over the phone during the day, which makes access to healthcare more stressful, during an already difficult time.
— Geoffrey M
Verified review (1430640)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Listened to me and I didn’t feel rushed
Doctor was lovely. Listened to me and I didn’t feel rushed. He asked about my role as a carer too and if it impacted on my health. No one has done that before. I came out reassured.
— Karen S
Verified review (1430527)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I came the day the text was sent saying come for your flu jab but was told there was no one to do it that day! Came again next day and was told the same!! Third time lucky!!
— Lynda P
Verified review (1430207)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that there was an administration error and that this caused you inconvenience. We have shared this with our team and will strive to ensure that, in future, our service delivery meets your expectations.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The best in this area
I think that your GP Practice is the best in this area. I’ve always found you all to be at the top end of your field. Myself and my family have received the best possible help and treatment for which we are extremely grateful. Thank you.
— Sally G
Verified review (1430156)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I have only been able to get an appointment to see a Dr if I use the triage service. This appears to work fine but once told to book a further appointment this system of only being able to book 1 week in advance fails miserably.
There are NEVER any appointments to see a doctor online, the reception staff cannot book an appointment until after 10am for 1 week hence even when I have left the surgery with instruction from the doctor to do so.
I also work with patients and cannot phone at 10am as I am dealing with them. We book their appointments as required at a time that suits them. This surgery doesn't! I also think (like another reviewer) that these restrictions only suit non-workers.
— Anonymous
Verified review (1429807)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The appointment was on time
The appointment was on time and the practice nurse was efficient in removing the stitches from my right hand, after carpal tunnel surgery.
— Susan W
Susan W works at Capita PLC as Administrator
Verified review (1429738)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Totally supportive, sympathetic
Really very pleased with my appointment with Dr Mannings. He was totally supportive, sympathetic and provided me with plenty of valuable advice. I left the appointment feeling that I could not have asked for anything better.
— Rodney H
Verified review (1429641)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Made to feel comfortable
Arrived early and seen before actual appointment. Made to feel comfortable and at ease due to the friendly manner in which I was treated.
— Linda B
Verified review (1429510)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Attended for flu jab
Attended for flu jab but was also given tetanus and second MMR.
— Anonymous
Verified review (1429365)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First class treatment
First class treatment and first class people.
— Paul H
Verified review (1429346)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
The number of times I called the out of hours number was over 15 before finally connecting. I started at 8am and didn't get connected to the queue until 8:30am. As a result I had to take a day sick from work.
— Sean D
Sean D works at Nhs as Senior Radiographer
Verified review (1429256)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Trying to get appointment.
I had six weeks holiday and during that time I tried and tried to get an appointment. Eventually I spoke to a Doctor on the phone, he suggested I need to get an appointment for Physio. When I rang to get this appointment, I was number 27 in line. I held on until I spoke to someone, I was then told that as it was gone 11am I had missed the dead line and would have to try again the following day. I said when I first picked up the phone it was long before 11am but because of being no. 27 I had to hang on until I got to number 1. The phone went dead on me! How rude.
— Anonymous
Verified review (1429226)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everyone is always helpful, cheerful
Everyone is always helpful, cheerful, nothing is not to much trouble and if you want to ask questions everyone is pleased to help.
— Anonymous
Verified review (1429110)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
