Waiting times can be ridiculous at times, also i dont like this new appointment system.
— Daniel M
Verified review (1429102)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Appointment made to suit me
Helpful and polite reception staff. Appointment made to suit me and seen quickly by nurse waiting time approximately 10/15 minutes
— Emma S
Verified review (1429089)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Doctor is fantastic
Doctor is fantastic, takes time to explain everything, does not rush your appointment, very lovely lady.
— Jam W
Verified review (1429086)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very positive experience
My husband and I went for our flu jabs
As always the experience was good, friendly, efficient.
— Elizabeth H
Verified review (1428635)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Was happy with consultation with doctor however was not happy that I couldn’t get an appointment for a blood test at the surgery for over a week.
— Susan C
Verified review (1428626)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Disastrous triage system which only helps the doctor but is very frustrating for the patient causing the patients to get angry and stressed before they have an appointment. The practice requires more telephone lines and more receptionists answering calls. Telephone lines should be open earlier. Website could be more helpful also, it seems to me to be very limited.
— Anonymous
Verified review (1427937)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent Service
I had never been to Crookhorn Surgery before, I am a Cosham Park House patient. I was referred to Crookhorn as I had found a lump in my breast and Crookhorn had a free appointment. The staff were very nice. The lady I saw, possibly a triage lady was lovely. Very caring and calm. She referred me to QA and I was seen there within a week. Great service from Crookhorn and good parking too.
— Anonymous
Verified review (1427817)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Walk in surgery for a flu jab, excellent, waited only 10 mins.
— Sandra S
Verified review (1427450)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good welcome. Professional, polite
Only registered with surgery for past year. Have not required to see a GP - only flu injection. But small experience with surgery was satisfactory.
— Shirley W
Verified review (1427440)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
My appointment was fine, the nurse was lovely and made me feel at ease, I am just very disappointed that you are kicking me out of your surgery because I have moved house out of catchment, Dr Mannings is the only doctor I have met that treats me right with my condition and I plan on starting a family he was supportive when I was pregnant until I lost the baby, I was hoping I could still see him but now I cant because you have kicked me out. I am gutted and very disappointed, especially as all the surgeries nearer to my new home are rubbish and dont take my condition seriously.
— Toye C
Verified review (1427275)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are sorry that our service has not met your expectations on this occasion, please contact Maria Martin on 02392 627765 to discuss this further.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
Visited as texted to drop in for a flu jab. 10-15 minutes done and happy.
— Philip D
Verified review (1427255)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The walk in service was excellent
The walk in service was excellent. An immediate assessment of my needs was made and I was given the injections. This was after a friendly greeting by the doctor who made me feel very welcome on my first visit to the practice. The receptionist also greeted me warmly and after explaining the process went on to order a repeat prescription to be sent to the pharmacy. It appears to be a well run practice.
— Colin H
Verified review (1426607)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Most helpful
The doctor was very busy but was most helpful.
— Robert D
Verified review (1426488)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Winter Flu Jabs
Wife and self called into the surgery spoke to the receptionist who asked us to take a seat within a few minutes we were called in to the Doctor, Within ten minutes we were on our way home again.
No appointment needed what an excellent service.
— David S
Verified review (1426484)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Getting an appointment. I rang at 8.02 on Friday and it took about 5 attempts to get into the queue. I eventually got onto triage. The Dr said I needed blood tests and could make appointment at the surgery and follow up with a routine visit. OK. So I went to surgery, for flu jab and to arrange blood test. Blood test couldn't be done for two weeks. I took my forms to the clinic at QA. Following this I rang from home for a routine visit -as per instruction. On the phone I went from no 8 to no 1 in the queue and then your phone went silent with no recording ! Time at this point was 32 minutes! I rang again to be told no 10 in queue. I gave up and shortly after 14.00 I went to surgery and got an appointment for Thursday. However having told the receptionist what had happened I got no explanation! The Dr's are OK when you get to them. But to recommend the practice is hard as there is little choice but them in the area.
— Heather M
Verified review (1426473)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Getting through to the surgery is horrendous!! The phone lines are broken and keep sending you to the back of the queue or hanging up on you when you’ve waiting in the queue consistently,
— Anonymous
Verified review (1426453)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always there for me
Always there for me despite my age.
— Audrey B
Verified review (1426403)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Appointments
I love Crookhorn surgery and the staff however I really do not like the new telephone system you either get cut off straight away or you phone and get the same message from the doctor only to be cut off again. It took me 5 attempts before I actually got to the you are 13 th in line . It also appears to bepretty difficult to get a routine appointment . I appreciate that doctors are busy but I do not believe your appointment system has progressed for the better.
— Karen B
Verified review (1426395)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Always satisfied
Always satisfied with the way I am treated.
— Lynda C
Verified review (1426397)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Crookhorn Lane Surgery
I phoned at 8.45am, called back 9.15am, appt at 9.45am...seen, treated and out by 10.05am.
— Anonymous
Verified review (1426377)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
