Crookhorn Surgery

Blood Test

I think Crookhorn Surgery is excellent and I always receive first class treatment.

— Anonymous

Verified review (2323208) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood Test

Seen by nurse on arrival, no waiting around, thanks

— Pamela S

Verified review (2323207) Review left 6 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Nurse Jessica dealt with me gently and kindly

— David L

Verified review (2321176) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Great service

Great experience, kind and caring Nurse.

— Kelly C

Verified review (2321084) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Quick and reassuring appointment

Had a really quick appointment doctor was kind and gave a thorough examination, explaining everything to me

— Anonymous

Verified review (2321028) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Great service

Amazing service & great professional
No issues from parking to signing in & then being seen to.
Faultless process

— Tarang P

Verified review (2320985) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Mole check/ eczema

Thorough and listened

— Sophie P

Verified review (2320927) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

We are pleased to hear that your healthcare professional was thorough and listened carefully to your concerns. Your kind comments will be shared with the team.

Overall, how was your experience of our service? Very good

Blood test

My appointment was on time and the nurse was very nice but I have very difficult veins which makes it difficult to take a blood test from me, she tried 3 different areas but to no avail.
It would be a good idea to have a nurse who specialises in blood taking, I had to go to QA to get it taken. I can only book a blood test through the NHS app or surgery app, no options are available for me to say I have difficult veins, I know I’m not the only patient that has this problem. I was happy with nurse and she was also very professional.

— Deborah W

Verified review (2320921) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. You can always give us a call to book in for a blood test and let us know that it is difficult to get blood, we have lots of clinicians that are proficient in taking blood.

Overall, how was your experience of our service? Very good

Flu vaccine

This was the first time I can honestly say I didn't feel a thing, please can you make sure I always have this nurse doing jabs.

— Shirley W

Verified review (2320915) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback. You are welcome to request a certain nurse.

Overall, how was your experience of our service? Very good

Very modern surgery

Even though only one person was in front of me, my appointment still ran late. The Staff were very friendly and seemed very efficient, but somehow the wrong blood test was completed and I have to do them again, so yet another thing to do.

— Lee C

Verified review (2320867) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that your appointment did not run to time, often this is due to clinical need that cannot always be planned for. With regards to the blood test we will share this with our team to investigate and ensure that we improve this going forward.

Overall, how was your experience of our service? Very good

Fasting blood test

Diabetes test and the surgery looks after me.

— John G

Verified review (2320778) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Doctor's appointment

Was helped with filling in the form - Simon was very patient. Doctor was pleasant and understanding.

— Nanette Y

Verified review (2320626) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Feedback

Very good service.

— Anonymous

Verified review (2320616) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Visit for appointment

The doctor and staff are very helpful.

— Prem G

Verified review (2320610) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Crookhorn Surgery - B12 Appointment

Your electronic book in screen did not tell me where I had to wait. I don't usually visit your surgery and didn't realise you sit further up for the nurse. I asked where I should sit only when I saw other people go there. I was ignored the first time as the receptionist was typing. I didn't mind waiting but she could have just said one minute please or something equally polite. I wasn't sure if she could hear me but she did. Manners cost nothing.

Everything fine with B12 nurse and appointment. Very good, as usual, no matter where I have my B12

— Anonymous

Verified review (2320587) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

I am sorry this happened, thank you for leaving feedback.

Overall, how was your experience of our service? Good

Poor prescriptions service

Surgery is okay, staff are nice. Prescription service is terrible. I constantly have problems with it. I've never had such problems before with an online service. It's terrible and not fit for purpose

— Anonymous

Verified review (2314549) Review left 5 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, I am unsure as to which service you are referring to. You just need to select which medications you want to request on the NHS app, which then comes through to us.

Overall, how was your experience of our service? Poor

Covid & flu jabs

Did not wait long, in & out in 15 minutes

— Christopher E

Verified review (2313994) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Flu & Covid jabs

Very efficient & prompt

— Brenda E

Verified review (2313993) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Copd review

Excellent

— Allan R

Verified review (2313916) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Flu Jab

I could book a time that worked for me, and the appointment was on time, so it was an easy experience

— Paul M

Verified review (2313102) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good