I called on behalf of my mother as I have POA. The doctor who called me back was most helpful and understanding and the issue we discussed was promptly sort without an appointment being necessary.
— Anonymous
Verified review (1415303)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next Of Kin
Crookhorn Lane Surgery
Arrived early and was seen before appointment time.
— Anonymous
Verified review (1415239)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Personal, professional, honest support
I came to visit my GP incredibly stressed with family relationship issues but was quickly reassured with their personal, professional and also honest support.
— Steven A
Steven A works at MindCraft as Leadership Consultant
Verified review (1415205)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
When I joined the practice twenty odd years ago I thought it was very good, an excellent service, but am finding it hard to adapt to the system now but I suspect due to struggle with technology.
— Rita G
Verified review (1413205)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The doctor was very helpful
The doctor was very helpful and I am pleased to have her assessment of my problem.
— Anonymous
Verified review (1411117)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
See a doctor rather than a nurse-practitioner was much more beneficial.
— Hazel W
Verified review (1410810)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I was seen and dealt with swiftly and efficiently. ALL the staff are very courteous and should be commended.
— Anonymous
Verified review (1410074)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Medication review
A little more time could be spent to ask about other issues or problems, the appointment felt rushed and i didn't feel i had a chance to ask about other issues.
— Anonymous
Verified review (1409750)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. All of our clinicians work within time constraints, however each person is assessed on an individual basis, and, where required, is seen for a longer than the allotted period where appropriate.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Appointment to change blood pressure tablets
— James D
Verified review (1409316)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, which will be shared with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
IPF condition appointment
My treatment was very good, the Doctor excellent. What lets the whole surgery down is
a) The triage system (25min wait for someone to answer telephone). Crookhorn patients appear to disadvantaged by having to go through the Cosham Surgery telephone system, once past this hurdle/barrier Crookhorn deals with and responds quickly to need for appointments.
b) The difficulties around getting appointments (not on this occasion).
c) Length of time it takes for someone to answer the phone up to 25mins on most days.
d) Doctors generally good and helpful.
— Anonymous
Verified review (1409116)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very happy
Did an online consult, Doctor rung me with an appointment, saw a lady doctor and we discussed my problem, given a prescription to try. Was very happy with how l was dealt with.
— Lynda B
Verified review (1409027)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I am very impressed
I am very impressed with everything that I have been to the practice for. My previous practice in Cornwall was not nearly as good.
— Maureen B
Verified review (1408816)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No Waiting Time!
I called in to my surgery to make a future appointment and ask a question.
I had recently received a text informing me that I was due for a booster inoculation. As soon as the words left my lips it was suggested I sat in the waiting room and the evil deed would be done there and then! And it was!!
— Marion K
Verified review (1408806)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very efficient, friendly
Very efficient, friendly and professional staff members.
— Anonymous
Verified review (1408799)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Caring doctors and staff
Always had great treatment and diagnosis from caring doctors and staff.
— David S
Verified review (1408762)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Very reassuring and kind
The male nurse was very reassuring and kind.
— Katrina C
Verified review (1408701)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Recent Appointment
After waiting 2 weeks nearly for an appointment the Dr couldn't be bothered and got me out ASAP.
— Anonymous
Verified review (1408752)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that our service has been disappointing we will share your comments with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
It took a little time to get through on phone but managed to get appt for both times I rang. Not happy that one of the receptionist team was tearing a strip off a patient in public for not checking her medication before she left the pharmacy. I could understand why the staff were so annoyed with her. Apparently they'd had the same conversation before but I didn't like the way she was spoken to and in public was not only embarrassing for the patient but uncomfortable for us in the waiting area.
— Anonymous
Verified review (1408690)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you find our Reception staff to be rude, we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Visited this surgery couple of weeks ago for a appointment and yes, very good this time. Was in and out of the surgery within 15 minutes. The receptionist was polite and useful.
— Laura G
Laura G works at Asda as Retail
Verified review (1408616)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Advice on my frequency of bladder problem
Originally had a telecon discussion with Dr Gaston 15/7 about my concern I had a urine infection
Gave blood and urine samples 16/7
Initially had a telephone discussion with Dr Mannings & then an appointment 30/7
At the appointment had a discussion on my frequency of passing water, had a prostrate examination advised to start a programme of Tamsulosine 30/7
This seemed a long time tone seen for what I thought was originally an infection.
— Anonymous
Verified review (1408368)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
