Very polite and helpful at the desk and did not have to wait too long to see the doctor.
— Nicholas W
Verified review (1399075)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Fast and efficient service
Fast and efficient service. Friendly GP.
— Philippa K
Verified review (1399105)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Polite reception staff, willing to help
At Crookhorn surgery I have never been turned away for an appointment or advice has been given if appointment has not been needed. Polite reception staff, willing to help.
— Emma S
Verified review (1399058)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Diagnosed and treated for extreme back pain
Taken to what I consider to be my excellent, informative, caring and friendly doctors practice regards extreme back pain. Urine sample tested, prescribed antibiotics and strong pain killers and advised to drink lots of water. Next day sent to AE in intense pain and diagnosed with kidney infection following CT scan, drip and morphine, Needed a few more days for antibiotics to have effect.
— Richard L
Richard L works at N/a as Retired IT Manager
Verified review (1399101)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The doctor was very friendly
I recently had my meningitis jab with the surgery, I was seen within 5 minutes and the doctor was very friendly.
— Connor D
Verified review (1399044)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Appointment booked online
Booked appointment online as not urgent, which is relatively easy provided you are logged on and very quick to book the first appointment available. Booking in easy via the screen, reasonably short wait on screen said 4 minutes believe it was more like 10, in the past has been at least 30 minutes.
— Susan H
Susan H works at Morrison's as Sales Assistant
Verified review (1399063)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for taking time to leave feedback. Your feedback is important to us and will be shared with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fasting Blood Test
Arrived 8 mins before appointment time, called in about 2 mins before appointment time.
Nurse very pleasant and chatty, very efficient.
No problems.
— John S
Verified review (1399054)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
Made appointment for repeat blood test for thyroid function as a result of a previous blood test which had recommended a repeat test in 3 months. However, on the front of the results it said 'no further action' so I made the appointment myself and was told I didn't need a form. When it came to the appointment the nurse had no idea what I was there for. Blood test completed ok but usual story of non communication - not the first time. I don't feel that I am kept informed about results, hospital appointments etc. It's always down to me to chase things up.
— Anonymous
Verified review (1398546)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that we have not provided a service to your expectations, we will share this feedback with our team and take learning from it.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good and Bad
Very frustrating trying to get through on phone. I started at 5th in the queue, when I eventually got to 2nd I was cut off. Then every time I tried to get through the line was engaged, took 45 minutes of redialling to get through. That is the bad.
When I got through I was phoned back very quickly, given an appointment for that morning, had no trouble parking and went in on time. So that is good.
— Valerie B
Verified review (1398540)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Stitch removal
Had stitches removed, appointment on time and nurses were great.
— Anonymous
Verified review (1398534)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I am always very happy
I am always very happy with the help I receive from all at Crookhorn Surgery whether it be for my two young children or myself.
— Anonymous
Verified review (1398525)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Staff are helpful, pleasant atmosphere
I always find that the staff are helpful, pleasant atmosphere, the doctor was helpful and understood me.
— Anonymous
Verified review (1397907)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Staff courteous and friendly.
— Anonymous
Verified review (1397831)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Efficient, painless and quick.
— Anonymous
Verified review (1397772)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergency appointment with GP
Quick and efficient same day appointment with GP who immediately and reassuringly put me at ease and resolved my concern. Then having my details on screen picked up I was due a tetanus shot (unconnected to my visit) so I was able to receive it at same appointment, more efficiency, a good outcome.
— Jacqueline H
Verified review (1397698)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nice and friendly staff
Nice and friendly staff, almost no wait and the gp was lovely! Would use again.
— Anonymous
Verified review (1397624)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My recent appointment
I thought it was good to know what was going on with me and valued the help I was given.
— Avril J
Avril J works at N/a as Retired
Verified review (1397352)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
9.30 appointment
This person left a star rating but no comment.
— Andrew A
Verified review (1396859)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand.at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Good, on time and painless, thanks
— Barry C
Verified review (1396758)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Appointment on time, good service.
— Catherine S
Verified review (1396731)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
