Good service, got seen the same day, asked all the right questions, well done.
— Anonymous
Verified review (1389402)
Review left 6 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Blood Test
The nurse that I saw was considerably skilled at withdrawing blood from my arm. At various surgeries and hospitals over the years I’ve experienced queasy episodes of medical staff searching for the elusive veins with the needle still attached. I always feel more confident with nurse at this surgery, she is very efficient and easy to talk to.
— Anonymous
Verified review (1388913)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always get a fabulous service
Always get a fabulous service at Crookhorn surgery. Today was a blood test following a call from the GP a few days before.
— Anonymous
Verified review (1388036)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant doctor. Kind and understanding.
I needed to see my GP as I had a virus. Dr Whitamore is a brilliant doctor. Kind and understanding.
— Susan D
Susan D works at QA Portsmouth NHS Trust as Medical Secretary
Verified review (1387542)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I don't think there's anything too radical that can be improved upon given the constraints of the primary care service. I personally find it difficult to get to the doctors because of my work and I recall the government considering extending doctors availability to Saturday's but nothing seems to have come of that.
— Kevin B
Verified review (1386397)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We do offer extended hours including early mornings and late finishes along with pre-bookable Saturday clinics at some of our sites.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Recent Appointment
The surgery appears to be running out of Doctors, as the most recent appointments I had were dealt with by nurse practitioners.
— Roger F
Verified review (1386390)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We understand that our patients want to be seen by a doctor often the need does not necessitate, therefore an appointment will be made with the appropriate clinician. We would like to assure you that a duty doctor is always available to assist with a consultation if and where required.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Always very good service.
— Peter W
Verified review (1386389)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
Very helpful, offered a referral to MSK dept QA. Have had preliminary appointment and have further appointment next week.
— Barbara G
Verified review (1385775)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased so far
Very happy with the wait time and how was greeted and treated by HCA. Recently moved to Purbrook and was recommended the surgery and very pleased so far.
— Sian W
Sian W works at Southern Health NHS as School Nurse Administrator
Verified review (1385737)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fantastic surgery
Fantastic surgery, always friendly and professional, highly recommend to anyone.
— Wayne R
Verified review (1385089)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A League of its own.
My wife and I have recently moved to this surgery, it is very efficient, Cheerful and willing.
— Anonymous
Verified review (1385080)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Initial Contact
I was invited for a shingles injection, and whilst there was advised I also needed another booster, both of which were very much appreciated. I also had an opportunity for an informal chat/update about a problem with what is believed to be a Bakers cyst behind my knee, which I found very re-assuring at the time.
— Michael H
Verified review (1384705)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment on time
Everybody very friendly.
— Anonymous
Verified review (1384688)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Really friendly and very helpful
Really friendly and very helpful when needed and fairly quick getting through and getting an appointment.
— Oliver W
Verified review (1384565)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Excellent doctor and ancilliary services.
I have been a very happy customer of Crookhorn Surgery for many years now and owe a lot to them all. All staff are very friendly, knowledgeable, efficient and helpful with whatever my reason is for calling or visiting.
— Richard L
Richard L works at N/a as Retired IT Manager
Verified review (1384551)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great treatment
Really impressed with the efficiency and quality of service
— Anonymous
Verified review (1384434)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Well done
Friendly staff that deal well with problems.
— Anonymous
Verified review (1382193)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick, easy and convenient
This is a great service, it's so quick, easy and convenient.
— Lesley W
Verified review (1381805)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always excellent care
The health care we received was efficient and professional. The nurse went out of her way to carry out two other procedures that were requested by the doctor. This prevented another visit to the surgery which we very much appreciated. The care that we receive from Crookhorn Surgery is always excellent.
— John B
Verified review (1381501)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next Of Kin
My recent appointment
I came in, logged myself in, Its easy and quick, I was greeted by Dr Mannings, great Dr, he went through my notes and there was a letter missing from Royal Marsden. I explained the reason I came, he checked me over arranged for blood test and asked Fran who was very lovely to chase the letter. I like the Dr surgery, I dont like having different Dr, I want to see one Dr who knows me.
— Tina C
Tina C works at Inspired B2B Marketing as Business Development Manager
Verified review (1381465)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
