Crookhorn Surgery

Blood test

PSA blood test, as expected

— Tony E

Verified review (2312907) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Very good quality

Got there on time didn't have to wait long.

— Christine P

Verified review (2312619) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Excellent general overall care

As always, the whole team is so welcoming and the care given out to me is so much appreciated.

— Laura T

Verified review (2312616) Review left 7 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Perfect

The appointment was on time, I had two jabs and did not feel a thing, the practitioner was obviously highly skilled and I left very happy

— Michael M

Verified review (2312577) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test

Although running late, blood test was done efficiently and staff friendly.

— Fleur W

Verified review (2312528) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Crookhorn surgery

Lovely surgery, shame booked for Covid when we no longer need them, shame we were not told before making an appointment

— Anonymous

Verified review (2308106) Review left 7 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Straightforward blood test

I had a blood test that I booked online. The healthcare professional who took my bloods was on time and was friendly and did a great job

— Diane P

Verified review (2307959) Review left 7 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That is great to hear, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Physio is not very helpful

I just want to say I am disappointed in the way things are nowadays. All I want is to see My Doctor Whittamore, I am not good with seeing different people

— Anonymous

Verified review (2307904) Review left 6 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Unfortunately, we cannot always guarantee which GP you will see. This also means that we can offer more appointments, although you can contact us and ask if there is availability to be able to see a certain GP, it cannot be guaranteed. To add, all GP's can see the same medical records on the system.

Overall, how was your experience of our service? Neither good nor poor

Phoning

I personally do not like having to use the internet to make an appt. Even filling in your form it still does not cover everything you wish to say. I said I had bad headache etc and a stiff neck. (I am 72) and was told to hang up and dial 999. I knew I didn't have meningitis, so removed the stiff neck.

— Patricia W

Verified review (2307102) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. As with any change it will not always be to everyone liking, however, on the whole the feedback we are receiving has been positive to the change. Change has been necessary and this does allow for much more equitable access to the Practice. The decision with regards to what you submit is entirely with the patient.

Overall, how was your experience of our service? Neither good nor poor

Blood test appointment

Nurse was very professional and friendly and helpful

— Marguerite Y

Verified review (2307072) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

My Appointment at Crookhorn Surgery

It went extremely well.
I was seen on time by a lovely lady Doc.
Was listened to and checked out, came away with a prescription for some antibiotics (4 days dosage).
So just hoping that they do what is required and cure my problem.

— Marshall C

Verified review (2307041) Review left 7 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Surgery

Very pleased with everything

— Robert D

Verified review (2306990) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Flu jab

Had flu jab, all good but disappointment about the new regulations over covid jab, as I am diabetic I should get it

— Maria H

Verified review (2306934) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Routine blood test

The Nurse is very nice but had trouble getting blood from me but did manage on the 3rd attempt, my veins are very small

— Anonymous

Verified review (2306853) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

I am sorry to hear this, although I am glad to hear that the nurse was successful in the end.

Overall, how was your experience of our service? Neither good nor poor

Flu jab

As it was my first time at that surgery I found the lady on reception very friendly and helpful in directing me where to go. The nurse attending to me was also friendly and efficient.

— Anonymous

Verified review (2306839) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Crookhorn Surgery

Satisfied

— Anonymous

Verified review (2306838) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Very good

Very good

Very pleasant nurse

— Anonymous

Verified review (2306836) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Flu jab

Went very well

— Anonymous

Verified review (2306835) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thanks.

Overall, how was your experience of our service? Very good

Blood test

Didn't wait too long. Nurse friendly and professional. My veins were not co-operative!

— Deborah W

Verified review (2306014) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Today's visit

I am very disappointed that, although registered with Crookhorn Surgery, I get sent to Cosham/ Kingston surgeries. Crookhorn is an 'exercised' 5minute walk, whereas into Portsmouth is not convenient. All staff are always very professional and kind.

— Leslie T

Verified review (2305358) Review left 7 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. As we have 5 surgeries, we are able to offer more appointments. So although it is unfortunate that you had to go to another surgery, I am glad that we could accommodate you elsewhere.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient