I have no problems here, the front staff, nurses and doctors are kind and helpful, the reception staff in particular have gone the extra mile to help me out with prescription. The latest appointment system works well, speaking to a doctor when you phone, for triage, is a great improvement.
— Anonymous
Verified review (1381455)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I was surprised to get a appointment within a week for a Routine Appointment, what a waste of time, the lady doctor called Dr S something cannot remember, I needed a referral on Physio's instructions re Mortons Neuroma and wanted to talk about me coming off my medication and admit I have a few medical things to discuss. All she would say was I was out of time ( 3 times) and could only discuss one thing and she had people waiting. So what does one do ? Am I supposed to book 4 separate appointments for each issue?
— Ann T
Verified review (1381373)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
We are constantly reviewing the service which we deliver and have launched a new Model of Care recently. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I was treated well
I was treated well and my problem is being dealt with promptly will be shortly be having further tests.
— Barry C
Verified review (1381367)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
My diabetes handled very efficiently, could not ask for better treatment.
— Susan O
Verified review (1381285)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Doctor was very helpful
Had a routine appointment at the surgery, was seen in a timely manner and doctor was very helpful. Check in via screen is easy to use and self explanatory.
— Anonymous
Verified review (1381200)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
So pleased with the surgery
So pleased with the surgery, felt more relaxed and less anxious.
— Anonymous
Verified review (1380966)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Medical advise
Phoned GP surgery at 14.17pm to be today gp has closed all emergency appts for today and to wait till 18.45 and call 111 for OOH. Asked if this was protocol told YES !! I have a very irrational critical illness and then told this.
— Anonymous
Verified review (1380936)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Could not be improved
Could not be improved. Very satisfied
— Anonymous
Verified review (1380928)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
I had to try for three weeks to get an appointment with the doctor, every time I phoned I was put in a queue and by the time I got to no 1 there was no appointments left. When I did manage to see the doctor every thing was fine. I think the appointment system needs to be sorted out.
— Nigel S
Verified review (1380848)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Appointment
Difficult to get an appointment.
Why is it necessary for everyone to have to phone at 8am and end up in a queue, cannot the phones be open all day to make a appt
— Nicholas R
Nicholas R works at Gemalto as Engineering Manager
Verified review (1380579)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do constantly monitor the situation and, if indicated, make further investment in our communications infrastructure.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Your Recent Appointment
All staff very friendly and helpful, especially when we know the pressures they are working under.
— Terence L
Verified review (1380510)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
COPD Review With Health Care Assistant
My appointment was early, as was I, so I was seen early. Everything went well, but not heard about any subsequent appointment with the Nurse Specialist, who used to do the review. Fairly easy to make the appointment at the desk, but it was for a HCA and not a doctor. To get a routine appointment with a doctor can be very difficult as there are usually only appointments for Cervical Smears
— Anonymous
Verified review (1379771)
Review left 6 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Neither Likely or Unlikely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful and reassuring
GP very helpful and reassuring.
— Anonymous
Verified review (1379751)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I got in very quickly
I got in very quickly with nurse as I missed booking an appointment in time for a B12 injection.
— Anonymous
Verified review (1379738)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consultation
Filled in online form which was very simple. Received a phone call from surgery the next day and was given an appointment for the following week. Much better than phoning in to try and get an appointment.
— Valerie B
Verified review (1379730)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone catch up
Much appreciated the phone call from the nurse to catch up on my asthma review.
— Anonymous
Verified review (1379723)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Extremely Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Verified review (1379704)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Very understanding
I was dealt with very understandingly by Malcolm Sylvester, he spent time with me explaining the process and listened to what I had to say.
— Roger B
Verified review (1379703)
Review left 7 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
Likely
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Seen quickly
Seen quickly.
Communications good.
— Sally D
Verified review (1379674)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
Polite and helpful staff
Nice clean surgery with polite and helpful staff.
— Linda C
Verified review (1379640)
Review left 7 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?
