The receptionist was friendly and got me the answer to my question, well done Crookhorn receptionists
— Lynn L
Verified review (2432228)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear our reception team was friendly and able to help answer your query.
Overall, how was your experience of our service?
Very good
Unimpressed
Just found the staff member and the GP I saw to be very “cold”. Not a smile or a warm welcome or anything, almost robotic like. I will avoid going there again
— Anonymous
Verified review (2432189)
Review left 1 week ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re sorry to hear your experience felt this way, as we aim to provide a warm and welcoming service. Your comments will be shared with the team to help us improve.
Overall, how was your experience of our service?
Neither good nor poor
Blood test
Excellent service and no waiting around.
— Anonymous
Verified review (2432083)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear you received excellent service without any waiting time.
Overall, how was your experience of our service?
Very good
Weight
I had a very good experience and learnt a lot about my diet
— Maureen D
Verified review (2432025)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear you had a very good experience and that you found the information about your diet helpful.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Janice Kennedy
T417264
Review left 2 weeks ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your 5 star review!
Polite staff, very helpful
Showed good professional service
— Michael G
Verified review (2431887)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear you received good, professional service.
Overall, how was your experience of our service?
Very good
Caring and efficient
Doctor was very caring and professional. Helped me feel at ease about my condition. Very knowledgeable and helpful.
— Anonymous
Verified review (2431878)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear the doctor was caring, professional, and helped you feel at ease while providing knowledgeable support.
Overall, how was your experience of our service?
Very good
The doctor is so nice and cared about me
I recommended the doctor to everyone. You have to go to this doctor if you're ill.
Thank you Crookhorn Surgery
— Anonymous
Verified review (2431874)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re delighted to hear you would recommend our doctors and that you had such a positive experience with Crookhorn Surgery.
Overall, how was your experience of our service?
Very good
Review from Google
Miss Freer, who fid my annual diabetic check was very friendly and very professional. I was seen on time. And miss freer, took some blood, I didn't feel a thing, she put me totally at ease, she also cancelled an upcoming appointment as she took the blood there and then, saving me a further trip to a surgery... I was very pleased with whole experience...
— steve orchard
T414074
Review left 2 weeks ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your lovely feedback. We’re delighted to hear you had such a positive experience and felt at ease during your appointment. It’s great to know everything was handled efficiently and saved you an extra visit — your kind words are very much appreciated.
Crookhorn Surgery
All staff at Crookhorn are amazing
— Christine E
Verified review (2429047)
Review left 2 weeks ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re delighted to hear you feel all the staff at Crookhorn are amazing.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
I moved to this surgery after coming away from Stakes Lodge practice and the difference is night and day. The staff are helpful and friendly. You can get an appointment if you need it and they’re proactively contacting me for health assessments and regular checkups. I honestly did not hear from my previous surgery for years on end and genuinely gave up trying. Well done Crookhorn surgery.
— James Lodge
T413889
Review left 2 weeks ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re delighted to hear you’ve noticed such a positive difference and feel well supported by our team. Your comments are greatly appreciated.
Speedy and friendly
I came to give a blood sample. I was seen quickly and the nurse was friendly.
— Anonymous
Verified review (2429019)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear you were seen quickly and that the nurse was friendly.
Overall, how was your experience of our service?
Very good
Lots of new mole spots!
After making an appointment I was seen by the Doctor and assured that the moles were not Cancerous.
Given a prescription for some cream to be applied daily and by complying with the instructions they would hopefully clear up and disappear.
— Marshall C
Verified review (2423571)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you very much for your kind feedback. I’m pleased to hear that you were able to be seen promptly and that the doctor was able to reassure you regarding your concerns.
It’s also good to know that you were provided with clear guidance and treatment. We hope the prescribed cream helps resolve the issue as expected.
Your feedback is greatly appreciated.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Help
Thank you to Dr Gohil for taking the time to listen and help me.
— Mark N
Verified review (2422373)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re pleased to hear that the doctor took the time to listen and support you. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
Helpful , friendly and efficient
— Claireck Kirk
T409828
Review left 4 weeks ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that you found our service helpful, friendly, and efficient. Your kind comments are very much appreciated and will be shared with the team.
Review from Google
This person left a star rating but no comment.
— Gemma Moore
T409829
Review left 4 weeks ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Heath Check
Super quick and easy session well worked
— Christopher T
Verified review (2421775)
Review left 4 weeks ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that your session was super quick and easy, and that everything ran smoothly. We really appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid jab
Nurse was very helpful in trying to rearrange my husbands jab.
— Gillian T
Verified review (2421753)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that the nurse was helpful in trying to rearrange your husband’s vaccination, and we appreciate you taking the time to let us know.
Overall, how was your experience of our service?
Very good
Routine blood test
Routine blood test, all very professional.
— Anonymous
Verified review (2421687)
Review left 4 weeks ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that your routine blood test was carried out professionally, and we appreciate you taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse appointment
The nurse who took my ECG was warm and caring, made me feel comfortable, good work.
— Ian W
Verified review (2421669)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re pleased to hear that the nurse who carried out your ECG was warm and caring and helped you feel comfortable. Your comments are very much appreciated.
Overall, how was your experience of our service?
Very good
