Crookhorn Surgery

Very friendly staff

The nurse that saw me was very friendly, knew exactly how to administer my medication and we were done in 3 minutes.

— Anonymous

Verified review (2271605) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Smear test

Quick and efficient

— Anonymous

Verified review (2271603) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Usual Confusion

I went to collect my bi-monthly prescription from the Pharmacy and it was short of the Metformin tablets helping to control my Diabetes. The assistant said this was because I needed a Medication Review which I would have to arrange at my Doctors.
So I headed over to the Surgery and spoke to the receptionist. The lady said that I would need to have a Blood Test first and then book a Medication review. Last year those took 3 weeks to arrange. Fortunately I had enough Tablets and Cream to last. During the Telephone Review one of my Medicines was changed and the others all cancelled for no reason. The latter leaving me critically short for the next 2 weeks and necessitated 8 visits, in total, to the Surgery and Pharmacist in an attempt to sort things out.
This time I have just 3 days of Medicines left and a promise that an emergency prescription for Metformin will be ready.
Does the Left-hand really know what the Right-hand is doing???

— Philip H

Verified review (2269568) Review left 8 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. I can see this issue was sorted for you. We are a completely separate entity to the pharmacy, so we would not know what they are doing.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Good care

Good experience

— Anonymous

Verified review (2268659) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Crookhorn Lane surgery

Love this surgery, gives an effect of calmness

— Christine E

Verified review (2268345) Review left 9 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am glad to hear that, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Informative visit

Attended as requested for checks
I asked for the results of hospital investigations although not complete yet other concerns were discussed further. Result from that days test was checked out with Dr

— Anonymous

Verified review (2267738) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Review from Google

We had Sue T help remove some stitches from my grandmothers face, she was super friendly and helpful with advice and reassurance 😊

— amy baird

T356768 Review left 9 months ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Poor customer service

I called after an operation less than a week, unable to be sick as it would undo the surgery
The call handler was rude, unhelpful, did not listen or understand
I had to contact Qah for the prescription I needed badly

— Anonymous

Verified review (2267379) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Unfortunately because you have left this comment anonymously, I cannot look into this. Please email [email protected] and we can investigate this.

Overall, how was your experience of our service? Very poor

Injection

I was in for a jab, it was quick and easy

— Shaun T

Verified review (2266799) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Very good

Very good with my ECG and the injection that I had

— Anonymous

Verified review (2266671) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Second part of Shingles vaccination

I arrived on time and was given instructions of where to sit and I would be called forward. This happened and I was completed and away in less than 10mins.

— Eric J

Verified review (2266611) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Oh that's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Seen promptly

Friendly reception staff and Dr, seen promptly.

— David Y

Verified review (2266308) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood tests for QA respiratory.

Efficiently taken by a pleasant nurse, as always.

— Richard L

Verified review (2266295) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

30 minutes late

— Anonymous

Verified review (2266265) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, unfortunately sometimes things happen out of our control and they put our staff behind.

Overall, how was your experience of our service? Good

On time

Appointment was on time & a positive result

— Paul A

Verified review (2266251) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

B12 injections

Each appointment was on time. Staff are very friendly and helpful

— Anonymous

Verified review (2266249) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, we really do appreciate it.

Overall, how was your experience of our service? Very good

Appointment at Crookhorn

Seen on time and treated courteously by a friendly and efficient nurse who arranged follow up action which was dealt with promptly.

— Robert G

Verified review (2266219) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test

Blood test, on time and did exactly what it said on the tin.

— Donald M

Verified review (2266214) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood taking

I see the same Nurse every three weeks and am impressed by her efficiency and pleasant manners

— Anonymous

Verified review (2266208) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Awesome, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Felt at ease throughout

Excellent, efficient experience, felt at ease throughout the visit

— Steven B

Verified review (2266205) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good