Crookhorn Surgery

Medication Review

Received planned call from Doctor to discuss my recent blood test results. Was able to discuss the effects previous mediation may have had on me, so was prescribed a different brand to see how I get on. Arranged next blood test for thee months away after medication has had time to take effect. Felt I was listened to and will try the new pathway for getting my condition under control.

— Anonymous

Verified review (2266163) Review left 9 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That is great, I am glad to see you are happy. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Best surgery in the County

Brilliant service to our community. Between Mr Wilbey who performed my cancer surgery and Crookhorn surgery who referred me, without which I would not have been here in years. Thank you all so much.

— Ian D

Verified review (2266094) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

That is great news! I am so pleased for you. Thank you for taking the time to leave feedback, we really do appreciate it.

Overall, how was your experience of our service? Very good

Blood Test

Booked online and friendly, punctual service.

— Anonymous

Verified review (2266093) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Crookhorn Lane Surgery

The Crookhorn Surgery is very good. It is having to go to other surgeries when you're already feeling unwell. That's disappointing.

— Anonymous

Verified review (2266050) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. We offer appointments over all of our surgeries so that we can offer a larger amount of appointments to our patients.

Overall, how was your experience of our service? Very good

Asthma review

I can't get an asthma review this year! No appointments whatsoever

— Alison S

Verified review (2266048) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Hi Alison, our asthma nurse was off for a number of weeks, which may have affected some availability for a short period. I have had a look though, and we do have availability the week commencing the 13th. We generally have face to face appointments across all sites on a Mon, Tues, Wed. We also offer video consultations on Wed, Thurs and Fri and these are done by video call.
I have had a look back across the year, and found that there have been unbooked appointments most months.

Overall, how was your experience of our service? Very poor

Blood test/medication request

If you are referring to my blood test or ordering medication, good. As for trying to get to see a doctor your service is non existent. Phone, online or in person I am always too late or it's the wrong time to call.

— Lesley W

Verified review (2266040) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, this feedback request generally get's sent out after an appointment.

Overall, how was your experience of our service? Good

Blood test.

Easily done. Quick. Understanding and pleasant.

— Barry S

Verified review (2266035) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Helpful

Very pleasant staff and helpful

— Anthony O

Verified review (2266032) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Social Prescribing

This service has been vital in helping and maintaining my recovery from alcohol dependence. The continued support has suppressed my addiction and any subsequent relapse.

— Stephen L

Verified review (2261010) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

I am so pleased to hear this, I agree that the social prescribing service is such a valuable service. Thank you for taking the time to leave feedback - I will pass your comments on.

Overall, how was your experience of our service? Very good

Respiratory appointment

Excellent experience. Thank you. Gill was wonderful as ever.

— Kerry H

Verified review (2260846) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Therapy

Brilliant, thank you

— Anonymous

Verified review (2260795) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Appointment for two blood tests

The nurse I was seen by was very helpful even though she was very busy that morning

— Anonymous

Verified review (2260563) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Excellent service.

First class service from start to finish.

— Anonymous

Verified review (2260339) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Amazing, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Routine appointment

The surgery is well laid out, easy to know where to go and easy to sign in for your appointment.
Staff and nurses there are amazing, helpful and reassuring.

— Anonymous

Verified review (2260331) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, I am so pleased to hear your positive comments.

Overall, how was your experience of our service? Very good

Routine blood test

Everything went smoothly.
Seen a couple of minutes early.
Friendly & efficient.

— Anonymous

Verified review (2260211) Review left 10 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, we appreciate you taking the time to do so.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Booking Blood Test

No problems, fairly quick to book, not long on wait and kept well-informed as to where I was in the queue. Professional and friendly service

— Arthur L

Verified review (2260208) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

I am pleased to hear this, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Very nice Surgery

The nurse who attended my check up was very thorough and experienced in her job. The surgery was very clean and staff very friendly.

— Antony A

Verified review (2260204) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Appointment review

Pleasant, professional staff. Allow training assistant dog and ignored the dog as requested.

— Anonymous

Verified review (2260198) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

Happy with the way it went

— Linda R

Verified review (2260186) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Lovely staff

Lovely staff. Mrs Taylor put me at easy while doing the health check.

— Andreea C

Verified review (2253250) Review left 10 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's wonderful, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient